Professional Certificate in Customer Relationship Management in the Beauty Industry

Saturday, 21 February 2026 09:12:54

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool in the beauty industry.

Developed specifically for professionals in the beauty sector, this Professional Certificate in Customer Relationship Management in the Beauty Industry equips learners with the skills to build strong relationships with clients, drive sales, and enhance customer satisfaction.

Through a combination of theoretical knowledge and practical training, learners will gain a deep understanding of CRM principles, including data analysis, marketing strategies, and communication techniques.

By mastering these skills, beauty professionals can increase customer loyalty, improve operational efficiency, and stay ahead of the competition.

Take the first step towards transforming your customer service and business outcomes with this comprehensive CRM training program.

Customer Relationship Management is the backbone of any successful beauty business. This Professional Certificate course teaches you how to build strong relationships with clients, increasing loyalty and driving growth. By mastering CRM skills, you'll gain a competitive edge in the industry. Key benefits include improved communication, enhanced customer experience, and increased sales. Career prospects are vast, with opportunities in salon management, marketing, and sales. Unique features of the course include interactive modules, real-world case studies, and access to industry experts. Develop your skills in data analysis, social media marketing, and customer service, and take your career to the next level.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) in Beauty Industry
• Understanding Customer Needs and Preferences
• Building and Maintaining Customer Loyalty
• Effective Communication Strategies for Customer Service
• Social Media Marketing for Beauty Businesses
• Data Analysis and Reporting in CRM
• Personalized Product Recommendations and Sales
• Customer Retention and Upselling Techniques
• Managing Customer Complaints and Feedback
• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management in the Beauty Industry

The Professional Certificate in Customer Relationship Management in the Beauty Industry is a comprehensive program designed to equip students with the skills and knowledge required to excel in the beauty sector.
This certificate program focuses on teaching students how to build strong relationships with customers, understand their needs, and provide personalized services that meet their expectations.
Through a combination of theoretical and practical training, students will learn about customer relationship management strategies, marketing techniques, and sales methods that are relevant to the beauty industry.
Upon completion of the program, students will be able to analyze customer data, develop effective marketing campaigns, and implement sales strategies that drive business growth.
The duration of the Professional Certificate in Customer Relationship Management in the Beauty Industry is typically 6-12 months, depending on the institution and the student's prior experience.
The program is highly relevant to the beauty industry, as it addresses the growing need for businesses to focus on customer experience and relationship-building.
By completing this certificate program, students will gain a competitive edge in the job market and be well-equipped to succeed in roles such as customer service manager, beauty consultant, or sales representative.
The skills and knowledge gained through this program will also be transferable to other industries, making it an excellent choice for students looking to transition into a new career.
Overall, the Professional Certificate in Customer Relationship Management in the Beauty Industry is an excellent choice for anyone looking to launch or advance their career in the beauty sector.

Why this course?

Customer Relationship Management is a vital skill in the beauty industry, with 71% of UK consumers stating that they are more likely to return to a salon that provides excellent customer service (Source: Beauty Business, 2020). A Professional Certificate in Customer Relationship Management can equip learners with the knowledge and skills to deliver exceptional customer experiences, leading to increased customer loyalty and retention.
Statistic Value
Number of UK beauty salons Over 7,000
Average spend per customer £50
Customer retention rate 60%

Who should enrol in Professional Certificate in Customer Relationship Management in the Beauty Industry?

Ideal Audience for Professional Certificate in Customer Relationship Management in the Beauty Industry Are you a beauty professional looking to enhance your skills and knowledge in customer service, sales, and marketing? Do you want to stay ahead of the competition in the UK's £5.5 billion beauty industry?
Key Characteristics: You are a beauty professional with at least 1 year of experience in the industry, working in a salon, spa, or retail setting. You have a passion for delivering exceptional customer service and are eager to develop your skills in CRM, sales, and marketing.
Industry Insights: The UK beauty industry is growing rapidly, with an expected value of £6.7 billion by 2025. As a beauty professional, you need to be able to effectively manage customer relationships, drive sales, and stay up-to-date with the latest trends and technologies.
Learning Objectives: Upon completing this certificate, you will be able to: Develop effective customer relationship management skills, Enhance your knowledge of sales and marketing strategies, and Stay up-to-date with the latest trends and technologies in the beauty industry.