Professional Certificate in Customer Relationship Management in Healthcare

Friday, 20 February 2026 06:49:52

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management in Healthcare


Develop the skills to build strong relationships with patients, families, and healthcare teams.


Improve patient satisfaction and outcomes with our Professional Certificate in Customer Relationship Management in Healthcare.

Designed for healthcare professionals, this program focuses on effective communication, empathy, and conflict resolution.


Learn how to:


Empathize with patients and families, understand their needs, and provide personalized care.
Collaborate with healthcare teams to ensure seamless care transitions and improved patient experiences.
Address conflicts and complaints in a professional and respectful manner.

Take the first step towards becoming a patient-centered healthcare professional.


Explore our Professional Certificate in Customer Relationship Management in Healthcare today and start building stronger relationships with patients and families.

Customer Relationship Management in Healthcare is a vital skill for medical professionals. This Professional Certificate course equips you with the knowledge and tools to build strong relationships with patients, families, and healthcare teams. By mastering Customer Relationship Management skills, you'll enhance patient satisfaction, improve health outcomes, and increase patient loyalty. Key benefits include communication strategies, empathy, and problem-solving techniques. Career prospects are vast, with opportunities in healthcare management, patient advocacy, and medical sales. Unique features include interactive case studies, real-world scenarios, and expert guest lectures.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals in Healthcare •
Healthcare Industry Overview and Trends •
Patient Engagement Strategies and Communication Skills •
Data Analysis and Reporting for CRM in Healthcare •
Electronic Health Records (EHRs) and CRM Integration •
Social Media Marketing for Healthcare Providers •
Patient Satisfaction and Experience Measurement •
CRM Software Selection and Implementation •
Healthcare Compliance and Regulatory Issues in CRM •
Measuring ROI and Evaluating CRM Effectiveness

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management in Healthcare

The Professional Certificate in Customer Relationship Management in Healthcare is a specialized program designed to equip healthcare professionals with the skills and knowledge necessary to effectively manage customer relationships in the healthcare industry.
This program focuses on teaching participants how to build strong relationships with patients, families, and healthcare providers, resulting in improved patient satisfaction, loyalty, and retention.
Upon completion of the program, participants will be able to demonstrate their ability to analyze customer needs, develop targeted marketing strategies, and implement effective customer relationship management (CRM) systems in healthcare settings.
The duration of the program is typically 6-12 months, depending on the institution and the participant's prior experience and education level.
The Professional Certificate in Customer Relationship Management in Healthcare is highly relevant to the healthcare industry, as it addresses the growing need for healthcare organizations to prioritize customer relationships and experience in order to stay competitive and achieve business success.
By completing this program, participants will gain a deeper understanding of the importance of customer relationship management in healthcare and develop the skills necessary to implement effective CRM strategies that drive business results and improve patient outcomes.
The program is designed to be flexible and accessible, with online and on-campus options available to accommodate different learning styles and schedules.
Upon completion of the program, participants will receive a Professional Certificate in Customer Relationship Management in Healthcare, which can be used to enhance their career prospects and advance their careers in the healthcare industry.
The program is taught by experienced instructors who have expertise in customer relationship management and the healthcare industry, providing participants with a comprehensive and practical education that prepares them for real-world applications.
The Professional Certificate in Customer Relationship Management in Healthcare is a valuable investment for healthcare professionals looking to enhance their skills and knowledge in customer relationship management and advance their careers in the healthcare industry.

Why this course?

Customer Relationship Management in Healthcare is a vital skill in today's market, with the UK healthcare sector experiencing significant growth. According to a report by the NHS, the number of healthcare professionals in the UK is expected to increase by 10% by 2025, creating a high demand for skilled customer service representatives.
Year Number of Healthcare Professionals
2020 250,000
2025 275,000

Who should enrol in Professional Certificate in Customer Relationship Management in Healthcare?

Primary Keyword: Customer Relationship Management Ideal Audience
Healthcare professionals seeking to enhance patient care and satisfaction are the ideal candidates for this Professional Certificate. With the UK's National Health Service (NHS) facing significant challenges, such as a shortage of 100,000 nurses and a backlog of 6.5 million hospital appointments, professionals in this field can benefit from CRM skills to streamline communication and improve outcomes.
Those working in administrative roles, such as practice managers or healthcare administrators can also benefit from this certificate, as they play a crucial role in ensuring the smooth operation of healthcare services. By acquiring CRM skills, they can optimize workflows, reduce errors, and enhance patient experience.
Professionals interested in data analysis and interpretation will also find this certificate valuable, as it provides a comprehensive understanding of CRM principles and their application in healthcare. With the NHS investing £1 billion in data analytics, professionals with CRM skills will be in high demand.