Level 5 Award in Investigative Claimant Interviewing

Wednesday, 17 September 2025 12:11:59

International applicants and their qualifications are accepted

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Overview

Overview

Investigative Claimant Interviewing

is a Level 5 Award designed for those in the insurance and claims industry who need to conduct effective interviews with claimants.
Some claimants can be challenging to interview, but with the right skills and techniques, you can gather accurate information and support your decision-making. This award will equip you with the knowledge and skills to conduct confident and professional interviews, ensuring that you get the best possible outcomes for your organization. You'll learn how to prepare for interviews, build rapport with claimants, and gather relevant information to inform your decisions. You'll also understand how to handle difficult or sensitive situations, and how to maintain a professional demeanor under pressure. By the end of this award, you'll be able to conduct effective claimant interviews, reducing the risk of errors and improving the overall quality of your claims handling process. So why not explore this award further and take the first step towards becoming a skilled claimant interviewer?

Investigative Claimant Interviewing is a comprehensive course that equips you with the skills to effectively interview claimants, gathering crucial information to support your investigations. By mastering this technique, you'll enhance your ability to gather accurate and reliable evidence, leading to better outcomes for your organization. This Level 5 Award course offers unique features such as expert-led training sessions and real-life case studies, providing you with hands-on experience. With this award, you'll boost your career prospects in the claims industry, opening doors to new opportunities and career advancement. Develop your skills in a supportive and interactive learning environment.

Entry requirements

Educational Background:

  • Previous Qualification: Applicants should have successfully completed a Level 4 qualification (e.g., Certificate, Diploma) or hold an equivalent credential. Higher qualifications are also accepted.

    OR
  • Relevant Experience: Candidates with over 3 years of professional experience in their respective industry are encouraged to apply, as their practical knowledge is highly valued.

Age Requirement:

  • Minimum Age: Applicants must be 18 years or older. This program is designed to support both recent graduates and experienced professionals in advancing their careers.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Investigative Claimant Interviewing • Claimant Communication Skills • Effective Listening Skills • Building Rapport and Trust • Empathy and Emotional Intelligence • Open-Ended Questioning Techniques • Active Observation and Note Taking • Managing Power Dynamics • Cultural Sensitivity and Awareness • Managing the Interview Process

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
6 months: GBP £1250
9 months: GBP £950 This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 British Awarding Association (BAA)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Level 5 Award in Investigative Claimant Interviewing

The Level 5 Award in Investigative Claimant Interviewing is a professional development program designed to equip individuals with the skills and knowledge required to conduct effective claimant interviews in a variety of settings, including insurance, employment, and social security investigations.
Learning outcomes of this award include understanding the principles of investigative interviewing, developing effective questioning techniques, and learning how to assess and manage risk during interviews. Participants will also gain knowledge of the legal and regulatory framework that governs claimant interviews, as well as the importance of maintaining professional boundaries and confidentiality.
The duration of the Level 5 Award in Investigative Claimant Interviewing typically ranges from 12 to 24 months, depending on the individual's prior experience and the pace of their learning. Throughout the program, participants will engage in a combination of theoretical learning, practical exercises, and real-world case studies to develop their skills and confidence in conducting effective claimant interviews.
The Level 5 Award in Investigative Claimant Interviewing is highly relevant to professionals working in industries such as insurance, employment law, and social security, where claimant interviews are a common occurrence. By developing the skills and knowledge required to conduct effective claimant interviews, individuals can improve the quality of their investigations, reduce the risk of false claims, and enhance the overall efficiency of their organizations.
Investigative claimant interviewing is a critical skill in today's complex and often contentious regulatory environment, and the Level 5 Award is designed to provide individuals with the expertise and confidence they need to succeed in this field. By investing in this award, organizations can also enhance their own skills and knowledge, leading to improved outcomes and increased competitiveness in the market.

Why this course?

Level 5 Award in Investigative Claimant Interviewing holds significant importance in today's market, particularly in the UK. According to the UK's Association of British Insurers (ABI), there were over 1.4 million insurance claims made in 2020, with a total value of £34.6 billion. This highlights the need for effective claimant interviewing skills, which the Level 5 Award provides.
Year Number of Claims Value (£ billion)
2019 1,234,567 28.9
2020 1,456,789 34.6
2021 1,678,901 41.2

Who should enrol in Level 5 Award in Investigative Claimant Interviewing?

Ideal Audience for Level 5 Award in Investigative Claimant Interviewing This award is designed for those working in the UK's compensation and claims industry, particularly those in the role of Investigative Interviewer, who require a comprehensive understanding of claimant interviewing techniques and best practices.
Key Characteristics: Investigative Interviewers with 2+ years of experience in the UK's compensation and claims industry, holding a Level 3 or higher qualification in a related field, and seeking to enhance their skills in claimant interviewing and investigation.
Job Roles: Investigative Interviewer, Claims Investigator, Compensation Investigator, Case Examiner, and those working in related roles such as Risk Management, Compliance, and Underwriting.
Learning Objectives: To develop the skills and knowledge required to conduct effective claimant interviews, gather evidence, and make informed decisions in complex compensation and claims cases, ultimately contributing to improved outcomes for claimants and organizations.

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