Level 3 Diploma in Customer Service

Thursday, 23 October 2025 14:34:53

International applicants and their qualifications are accepted

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Overview

Overview

The Customer Service industry is constantly evolving, and professionals in this field need to stay up-to-date with the latest skills and techniques. The Level 3 Diploma in Customer Service is designed for individuals who want to develop their skills in providing excellent customer service.

This diploma is ideal for those who work in customer-facing roles, such as sales, retail, or hospitality, and want to improve their knowledge and skills in areas like communication, conflict resolution, and problem-solving.

Some key areas of study include customer service principles, communication skills, and product knowledge. You'll also learn about the importance of empathy, active listening, and effective complaint handling.

By completing this diploma, you'll gain the skills and confidence to deliver exceptional customer experiences and take your career to the next level.

So why not explore further and discover how the Level 3 Diploma in Customer Service can help you succeed in this rewarding field?

Customer Service is at the heart of any successful business, and our Level 3 Diploma is designed to equip you with the skills and knowledge to excel in this field. By studying this course, you'll gain a deep understanding of customer service principles, including communication, conflict resolution, and product knowledge. You'll also develop essential skills in problem-solving, time management, and teamwork. With customer service expertise, you'll enjoy a wide range of career opportunities, from retail and hospitality to finance and healthcare. Our unique feature is the emphasis on practical application, ensuring you're job-ready from day one.

Entry requirements

Educational Background:

  • Previous Qualification: Applicants should have successfully completed a Level 2 qualification (e.g., GCSEs, Level 2 Certificate, Diploma) or hold an equivalent credential. Higher qualifications are also accepted.

    OR
  • Relevant Experience: Candidates with over 1 year of professional experience in their respective industry are encouraged to apply, as their practical knowledge is highly valued.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those with some professional experience in advancing their careers.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Customer Relationship Management
• Conflict Resolution and Negotiation
• Product Knowledge and Demonstrations
• Time Management and Prioritization
• De-escalation Techniques and Emotional Intelligence
• Complaint Handling and Resolution
• Customer Feedback and Evaluation
• Teamwork and Collaboration in Customer Service
• Advanced Communication Skills for Customer Service Representatives

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
6 months: GBP £1250
9 months: GBP £950 This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Level 3 Diploma in Customer Service

The Level 3 Diploma in Customer Service is a popular vocational qualification that focuses on developing essential skills for delivering exceptional customer experiences.
This diploma is designed to equip learners with the knowledge and skills required to work effectively in a customer-facing role, including communication, problem-solving, and conflict resolution.
Upon completion, learners will be able to demonstrate their understanding of customer service principles and practices, as well as their ability to apply these skills in a real-world setting.
The duration of the Level 3 Diploma in Customer Service typically takes one year to complete, with learners attending classes one or two days a week.
Industry relevance is a key aspect of this diploma, as it is designed to prepare learners for entry-level positions in customer-facing roles within various sectors, including retail, hospitality, and finance.
The skills and knowledge gained through this diploma are highly valued by employers, who recognize the importance of providing excellent customer service in today's competitive marketplace.
By completing the Level 3 Diploma in Customer Service, learners can enhance their career prospects and advance their careers in customer-facing roles.
The diploma is also an excellent starting point for those looking to progress to higher-level qualifications, such as an apprenticeship or degree program.
Overall, the Level 3 Diploma in Customer Service is a well-structured and comprehensive qualification that provides learners with the skills and knowledge required to succeed in a customer-facing role.

Why this course?

Level 3 Diploma in Customer Service remains a highly sought-after qualification in the UK job market. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers consider customer service skills essential for success in the industry. Moreover, a study by the National Careers Service found that 64% of employers are looking for employees with excellent communication skills, which is a key aspect of customer service.
Employer Perception Percentage
Importance of Customer Service Skills 75%
Desirable Skills for Job Success 64%

Who should enrol in Level 3 Diploma in Customer Service?

Ideal Customer Service Learners The Level 3 Diploma in Customer Service is designed for individuals who want to develop the skills and knowledge required to succeed in a customer-facing role.
Career Aspirations Those looking to progress into customer service management, team leader, or supervisor roles, or seeking to enhance their employability in the UK job market, where 1 in 5 jobs are in customer-facing positions.
Industry Experience Previous experience in customer service, sales, or a related field is beneficial, but not essential. Learners can also benefit from having a strong understanding of the service industry, with 75% of UK businesses relying on customer service to drive sales.
Learning Style The Level 3 Diploma in Customer Service is suitable for learners who prefer a flexible learning style, with 60% of UK adults using online learning resources to develop new skills.
Assessment Requirements Learners will be assessed through a combination of written exams, practical assessments, and continuous feedback, with 90% of UK employers using performance management to evaluate employee skills.

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