Level 3 Award in Dealing with Consumer Debtors in Financial Hardship

Thursday, 18 September 2025 09:36:51

International applicants and their qualifications are accepted

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Overview

Overview

The primary goal of the Dealing with Consumer Debtors in Financial Hardship Award is to equip learners with the necessary skills to handle debtors experiencing financial difficulties.

This Level 3 Award is designed for those working in the financial services industry, particularly those dealing with debtors who are struggling to meet their financial obligations.

Some key areas covered in this award include identifying debtors in financial hardship, assessing their situation, and developing a plan to help them get back on track.

By completing this award, learners will gain a deeper understanding of the importance of empathy and communication when dealing with debtors in financial hardship.

They will also learn how to navigate complex financial situations, identify potential risks, and develop strategies to mitigate them.

Whether you're a financial advisor, debt collector, or credit counselor, this award will provide you with the knowledge and skills needed to make a positive impact on your clients' lives.

So why not take the first step towards becoming a more effective debt advisor? Explore this award today and discover how you can make a difference in the lives of those struggling with debt.

Dealing with Consumer Debtors in Financial Hardship is a comprehensive course that equips learners with the skills to handle complex debt situations effectively. By completing this Level 3 Award, you'll gain a deep understanding of the principles and practices involved in dealing with consumers in financial hardship, including assessment, intervention, and support. The course offers key benefits such as improved communication skills, enhanced empathy, and a deeper understanding of the debt management process. With this award, you'll be well-positioned for a career in debt advice, credit management, or financial counseling, offering career prospects in the financial services industry.

Entry requirements

Educational Background:

  • Previous Qualification: Applicants should have successfully completed a Level 2 qualification (e.g., GCSEs, Level 2 Certificate, Diploma) or hold an equivalent credential. Higher qualifications are also accepted.

    OR
  • Relevant Experience: Candidates with over 1 year of professional experience in their respective industry are encouraged to apply, as their practical knowledge is highly valued.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those with some professional experience in advancing their careers.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Dealing with Consumer Debtors in Financial Hardship •
Identifying and Assessing Debtors' Financial Hardship •
Understanding the Law and Regulations •
Debt Management Plans and Agreements •
Communication and Interpersonal Skills •
Debt Collection and Recovery Techniques •
Dealing with Difficult Debtors •
Record Keeping and Data Protection •
Employment Law and Debt Collection •
Debt Advice and Guidance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
6 months: GBP £1250
9 months: GBP £950 This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 British Awarding Association (BAA)

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Level 3 Award in Dealing with Consumer Debtors in Financial Hardship

The Level 3 Award in Dealing with Consumer Debtors in Financial Hardship is a vocational qualification that focuses on equipping learners with the skills and knowledge required to handle debtors who are experiencing financial difficulties.
This award is designed for those working in the financial services industry, particularly those in roles such as debt collection, credit management, and financial counseling.
The learning outcomes of this award include understanding the causes and consequences of debt, identifying debtors who are experiencing financial hardship, and developing strategies to communicate effectively with debtors.
Learners will also gain knowledge of the relevant laws and regulations governing debt collection, as well as the importance of maintaining professional boundaries and treating debtors with dignity and respect.
The duration of this award is typically 12-16 months, with learners required to complete a combination of theoretical and practical assessments.
The industry relevance of this award is high, as it addresses a critical need in the financial services sector where debtors are increasingly experiencing financial difficulties.
By completing this award, learners can demonstrate their competence in dealing with consumer debtors in financial hardship and enhance their career prospects in the financial services industry.
The Level 3 Award in Dealing with Consumer Debtors in Financial Hardship is a valuable qualification for those working in debt collection, credit management, and financial counseling, and is recognized by employers and regulatory bodies across the UK.

Why this course?

Level 3 Award in Dealing with Consumer Debtors in Financial Hardship is a highly significant qualification in today's market, particularly in the UK. According to the Financial Conduct Authority (FCA), there were over 1.8 million individuals in the UK who were struggling with debt in 2020, with the average debt per individual standing at £4,300. This highlights the need for professionals in the financial services industry to possess the necessary skills and knowledge to effectively deal with consumer debtors in financial hardship.
Year Number of Debtors
2019 1,400,000
2020 1,800,000
2021 2,000,000

Who should enrol in Level 3 Award in Dealing with Consumer Debtors in Financial Hardship?

Ideal Audience for Level 3 Award in Dealing with Consumer Debtors in Financial Hardship Individuals working in the financial services industry, particularly those in debt collection, credit management, and financial counseling roles, are the primary target audience for this qualification.
Key Characteristics: Prospective learners should possess excellent communication and interpersonal skills, be empathetic and understanding, and have a strong knowledge of UK consumer debt laws and regulations, such as the Consumer Credit Act 1974 and the Financial Services and Markets Act 2000.
Relevant Work Experience: Typically, individuals seeking this qualification have at least 1-2 years of experience in debt collection, credit management, or a related field, and have encountered complex consumer debt cases, such as those involving debt arrears, bankruptcy, and debt administration.
Learning Outcomes: By completing this qualification, learners can develop the skills and knowledge required to effectively deal with consumer debtors in financial hardship, including assessing debt situations, negotiating payment plans, and providing guidance on debt management options.

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