Level 2 Diploma in Public Services and Operational Delivery

Monday, 15 September 2025 19:19:46

International applicants and their qualifications are accepted

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Overview

Overview

The Public Services and Operational Delivery Level 2 Diploma is designed for individuals working in or aspiring to work in public services, focusing on operational delivery and management.

Develop your skills in areas such as public sector management, policy development, and service delivery, preparing you for a career in local government, emergency services, or other public sector roles.

Learn how to analyze complex problems, develop effective solutions, and lead teams to achieve organizational goals.

Gain a deeper understanding of the public sector, including its challenges and opportunities, and how to contribute to its success.

Take the first step towards a rewarding career in public services by exploring this Level 2 Diploma and discovering how it can help you achieve your goals.

Public Services and Operational Delivery is a comprehensive course that equips learners with the skills and knowledge to succeed in this field. By studying Public Services, you'll gain a deep understanding of the principles and practices that underpin effective public service delivery. This Level 2 Diploma is ideal for those looking to launch or advance their careers in public services, with career prospects in local government, emergency services, and private sector organizations. Unique features of the course include practical placements and industry-recognized certifications, ensuring you're job-ready upon completion.

Entry requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Public Services and Operational Delivery • Leadership and Management in Public Services • Communication and Interpersonal Skills in Public Services • Equality, Diversity and Inclusion in Public Services • Public Sector Finance and Resource Management • Strategic Planning and Policy Development • Operational Delivery and Service Improvement • Risk Management and Governance in Public Services • Public Sector Law and Regulation • Information Technology in Public Services

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
6 months: GBP £1250
9 months: GBP £950 This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Level 2 Diploma in Public Services and Operational Delivery

The Level 2 Diploma in Public Services and Operational Delivery is a vocational qualification designed to equip learners with the skills and knowledge required to work in the public services sector.
This diploma focuses on teaching learners about the principles of public services, operational delivery, and the skills needed to work effectively in these roles.
Upon completion of the course, learners will be able to demonstrate their understanding of public services and operational delivery, and will have the skills to apply this knowledge in a real-world setting.
The learning outcomes of this diploma include understanding the role of public services, effective communication and interpersonal skills, and the ability to work as part of a team.
The duration of the Level 2 Diploma in Public Services and Operational Delivery is typically one year, with learners attending classes one or two days a week.
Industry relevance is a key aspect of this diploma, as it prepares learners for careers in the public services sector, such as local government, emergency services, and voluntary sector organizations.
The skills and knowledge gained through this diploma are highly valued by employers, and can lead to career progression opportunities in roles such as customer service, administration, and support services.
The Level 2 Diploma in Public Services and Operational Delivery is a great option for individuals who are interested in working in the public services sector, but may not have the necessary qualifications or experience.
This diploma is also suitable for those who are looking to upskill or reskill in their current role, or for those who are returning to education after a period of time away from the workforce.

Why this course?

Level 2 Diploma in Public Services and Operational Delivery remains a highly relevant and sought-after qualification in today's market. According to the UK's Office for Students, there were over 13,000 students enrolled in public services and social care courses in 2020, with a growth rate of 10% from 2019. This indicates a strong demand for professionals with expertise in public services and operational delivery.
Year Number of Students
2019 11,800
2020 12,900

Who should enrol in Level 2 Diploma in Public Services and Operational Delivery?

Ideal Audience for Level 2 Diploma in Public Services and Operational Delivery The Level 2 Diploma in Public Services and Operational Delivery is designed for individuals working in or aspiring to work in public services, such as local government, emergency services, and non-profit organisations.
Demographics Typically, the ideal candidate is between 16 and 60 years old, with a good understanding of English and maths. According to the UK's Office for National Statistics, there were over 1.4 million public sector workers in England and Wales in 2020, with many more working in related fields.
Career Aspirations The Level 2 Diploma is designed to support career progression in public services, with many graduates going on to work in roles such as customer service, administration, and team leadership. In 2020, the UK's National Careers Service reported that 71% of public sector workers were looking to progress their careers, highlighting the potential for this qualification to make a real difference in their careers.
Learning Style The Level 2 Diploma is delivered through a combination of online and classroom learning, making it accessible to learners with varying learning styles. With a focus on practical skills and real-world applications, this qualification is ideal for those who prefer hands-on learning and want to develop the skills and knowledge needed to succeed in public services.

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