Level 2 Diploma in Customer Service

Tuesday, 16 September 2025 14:11:04

International applicants and their qualifications are accepted

Apply Now     Viewbook

Overview

Overview

Customer Service

is the backbone of any successful business, and this Level 2 Diploma is designed to equip learners with the essential skills to excel in this field.
Developing strong communication and interpersonal skills is crucial in customer-facing roles, and this diploma provides a comprehensive framework for learners to master these skills.
Through a combination of theoretical and practical learning, learners will gain a deep understanding of customer needs, conflict resolution, and problem-solving techniques.
Enhancing employability and career prospects, this diploma is ideal for those looking to progress in their customer service careers or transition into new roles.

Don't miss out on this opportunity to take your customer service skills to the next level. Explore the Level 2 Diploma in Customer Service today and start building a successful career in this rewarding field.

Customer Service is at the heart of every successful business, and our Level 2 Diploma is designed to equip you with the skills and knowledge to excel in this field. By studying this course, you'll gain a deep understanding of customer service principles, including communication, conflict resolution, and product knowledge. You'll also develop essential skills in time management, teamwork, and problem-solving. With customer service expertise, you'll be well-placed for a range of career opportunities, from retail and hospitality to finance and healthcare. Our unique feature is the emphasis on practical, industry-recognized assessments, ensuring you're job-ready from day one.

Entry requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills
• Customer Relationship Management
• Conflict Resolution Techniques
• Time Management and Prioritization
• Active Listening and Empathy
• Problem-Solving and Resolution
• Product Knowledge and Demonstrations
• Customer Feedback and Complaint Handling
• Teamwork and Collaboration
• Adaptability and Flexibility in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
6 months: GBP £1250
9 months: GBP £950 This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 London School of International Business (LSIB)

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Level 2 Diploma in Customer Service

The Level 2 Diploma in Customer Service is a popular vocational qualification that focuses on developing essential skills for customer-facing roles.
This diploma is designed to equip learners with the knowledge and skills required to provide excellent customer service, leading to improved job prospects and career advancement opportunities.
Upon completion, learners will be able to demonstrate their understanding of customer service principles, including communication, problem-solving, and conflict resolution skills.
The duration of the Level 2 Diploma in Customer Service typically takes around 12-18 months to complete, depending on the learner's prior experience and the pace of study.
Industry relevance is a key aspect of this diploma, as it prepares learners for entry-level positions in various sectors, including retail, hospitality, and healthcare.
The Level 2 Diploma in Customer Service is also an excellent stepping stone for those looking to progress to higher-level qualifications, such as the Level 3 Diploma in Customer Service or other related courses.
By studying for this diploma, learners can develop a strong foundation in customer service, enhancing their employability and career prospects in the service industry.
The Level 2 Diploma in Customer Service is a widely recognized qualification, with many employers and training providers accepting it as a valid entry point for customer service roles.
Overall, the Level 2 Diploma in Customer Service is an excellent choice for individuals seeking to launch or enhance their careers in customer-facing roles.

Why this course?

Level 2 Diploma in Customer Service remains a highly sought-after qualification in the UK job market. According to the UK's Office for National Statistics (ONS), there were over 1.3 million customer service jobs available in 2022 alone. This number is expected to continue growing as more businesses focus on delivering exceptional customer experiences.
Year Number of Jobs
2022 1,344,000
2021 1,234,000
2020 1,124,000

Who should enrol in Level 2 Diploma in Customer Service?

Ideal Customer Service Learners Are you looking to enhance your skills in providing exceptional customer experiences?
Job Roles Customer Service Representatives, Call Centre Agents, Retail Staff, and those in the Hospitality Industry.
Career Progression With a Level 2 Diploma in Customer Service, you can progress to higher-level roles such as Team Leader or Supervisor, with median salaries ranging from £18,000 to £25,000 per annum in the UK.
Personal Qualities Effective communication, problem-solving, and adaptability are essential skills for customer service professionals, with 75% of employers in the UK considering these qualities as vital for success.
Learning Outcomes Develop your knowledge of customer service principles, learn how to handle customer complaints, and gain skills in communication, conflict resolution, and time management.

Insights

Read important articles written by our experts

◎ Achieve Excellence in Customer Service: Your Path to Level 2 Diploma in Customer Service Success

◎ The Ultimate Guide to Mastering Level 2 Diploma in Customer Service

◎ Discover the Top Strategies for Success in Level 2 Diploma in Customer Service

◎ Elevate Your Skills with the Most Effective Strategies for Level 2 Diploma in Customer Service

◎ Boost Your Career with the Best Practices in Level 2 Diploma in Customer Service

◎ Become a Customer Service Expert: The Key to Success in Level 2 Diploma in Customer Service

◎ Maximize Your Potential in Level 2 Diploma in Customer Service with These Proven Techniques

◎ Master the Art of Customer Service with the Top Training for Level 2 Diploma in Customer Service

◎ Unlock the Secrets to Excelling in Level 2 Diploma in Customer Service

◎ Top Tips for Acing Your Level 2 Diploma in Customer Service Course