Extended Postgraduate Programme in Customer Service for the Automotive Industry

Monday, 16 February 2026 07:03:38

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service

is the backbone of the automotive industry, where a single interaction can make or break a customer's loyalty. The Extended Postgraduate Programme in Customer Service for the Automotive Industry is designed for professionals who want to elevate their skills and knowledge in this critical area.

Developed for

customer service managers, supervisors, and team leaders, this programme focuses on equipping learners with the latest strategies and techniques to deliver exceptional customer experiences. Through a combination of theoretical foundations and practical applications, participants will gain a deep understanding of customer needs, preferences, and behaviors.

Some key topics

covered in the programme include customer journey mapping, service quality management, conflict resolution, and emotional intelligence. By the end of the programme, learners will be equipped to design and implement effective customer service strategies that drive business growth and customer satisfaction.

Join our

community of like-minded professionals and take the first step towards becoming a customer service expert in the automotive industry. Explore the Extended Postgraduate Programme today and discover how you can make a lasting impact on your customers' lives.

Customer Service is at the forefront of the automotive industry, and our Extended Postgraduate Programme is designed to equip you with the skills to excel in this field. This comprehensive course focuses on developing customer-centric skills, industry knowledge, and leadership abilities. You'll gain hands-on experience in customer service operations, sales, and marketing, as well as learn about the latest trends and technologies in the automotive sector. Upon completion, you'll be well-positioned for a career in customer service management or related roles, with opportunities to progress into senior positions or start your own business.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Service Strategy for Automotive Industry •
Effective Communication Skills for Customer Service Representatives •
Conflict Resolution and Negotiation Techniques •
Product Knowledge and Technical Support •
Customer Relationship Management (CRM) Systems •
Social Media and Digital Marketing for Customer Engagement •
Quality Assurance and Quality Control in Customer Service •
Emotional Intelligence and Empathy in Customer Service •
Time Management and Productivity in Customer Service •
Cultural Sensitivity and Diversity in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £200
2 months (Standard mode): £175

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Extended Postgraduate Programme in Customer Service for the Automotive Industry

The Extended Postgraduate Programme in Customer Service for the Automotive Industry is designed to equip students with the necessary skills and knowledge to excel in the automotive sector.
This programme focuses on developing customer service professionals who can effectively manage and resolve customer complaints, improve customer satisfaction, and increase loyalty.
Through a combination of theoretical and practical training, students will gain a deep understanding of the automotive industry, including its trends, challenges, and best practices in customer service.
Upon completion of the programme, students will be able to apply their knowledge and skills to drive business growth, improve customer experience, and enhance the overall reputation of the automotive brand.
The programme's learning outcomes include the ability to analyze customer needs, develop effective customer service strategies, and implement processes to improve customer satisfaction and loyalty.
The duration of the programme is typically 12 months, with a mix of online and on-campus learning sessions.
The Extended Postgraduate Programme in Customer Service for the Automotive Industry is highly relevant to the automotive sector, as it addresses the growing need for skilled customer service professionals who can deliver exceptional customer experiences.
By completing this programme, students will gain a competitive edge in the job market and be able to pursue careers in customer service management, sales, marketing, or other related fields.
The programme's industry connections and partnerships ensure that students receive up-to-date knowledge and insights from industry experts, making it an ideal choice for those looking to launch or advance their careers in the automotive industry.

Why this course?

Extended Postgraduate Programme in Customer Service for the Automotive Industry The automotive industry is experiencing significant changes, driven by technological advancements, shifting consumer preferences, and increasing competition. To stay ahead, professionals in the industry require specialized skills, particularly in customer service. An Extended Postgraduate Programme in Customer Service can equip learners with the necessary knowledge and expertise to excel in this field. According to a report by the Chartered Institute of Marketing (CIM), 71% of UK consumers consider customer service to be an essential factor when purchasing a vehicle (Source: CIM, 2020). Moreover, a study by the Automotive Retail Association (ARA) found that 62% of UK car buyers expect a high level of customer service from dealerships (Source: ARA, 2019).
Year Percentage of UK Consumers Considering Customer Service
2019 71%
2020 72%
2021 73%

Who should enrol in Extended Postgraduate Programme in Customer Service for the Automotive Industry?

Ideal Audience for Extended Postgraduate Programme in Customer Service for the Automotive Industry Are you a seasoned customer service professional looking to upskill and reskill in the automotive sector? Do you have a passion for delivering exceptional customer experiences and want to take your career to the next level?
Key Characteristics: - Typically hold a postgraduate degree in a related field, such as business, marketing, or psychology - Have at least 2 years of experience in customer-facing roles within the automotive industry - Possess excellent communication, problem-solving, and interpersonal skills - Are based in the UK, where the automotive sector is a significant contributor to the economy, with over 170,000 businesses employing over 1.3 million people (Source: SMMT) - Are looking to enhance their knowledge and skills in areas such as customer relationship management, conflict resolution, and data-driven decision making
Career Goals: - Advance to senior customer service roles, such as customer experience manager or service director - Take on leadership responsibilities, overseeing teams and implementing customer service strategies - Pursue careers in related fields, such as sales, marketing, or product development - Contribute to the growth and success of the automotive industry through exceptional customer service

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