Extended Postgraduate Certificate in Skills for Working in BusinessAdministration and Customer Service Industries

Friday, 20 February 2026 21:58:42

International applicants and their qualifications are accepted

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Overview

Overview

Extended Postgraduate Certificate in Skills for Working in Business Administration and Customer Service Industries


This postgraduate certificate is designed for individuals seeking to enhance their skills in business administration and customer service industries.


With a focus on practical application, this program aims to equip learners with the necessary skills to succeed in these fields.


Some key areas of study include business management, customer relations, and communication techniques.


Developing essential skills for career advancement in business administration and customer service industries, this postgraduate certificate is ideal for those looking to transition into or progress within their careers.


By exploring the latest industry trends and best practices, learners will gain a deeper understanding of the skills required to excel in these fields.


Take the first step towards a successful career in business administration and customer service industries. Explore this postgraduate certificate further to learn more about its benefits and how it can support your career goals.

BusinessAdministration is the foundation of a successful career in customer-facing roles. Our Extended Postgraduate Certificate in Skills for Working in BusinessAdministration and Customer Service Industries equips you with the essential skills to excel in this field. You'll gain expertise in areas such as communication, time management, and problem-solving, as well as industry-specific knowledge. With BusinessAdministration as your core skillset, you'll be well-positioned for a range of career opportunities, from management roles to customer service leadership positions. Unique features of the course include interactive workshops and a focus on practical application, ensuring you're job-ready from day one.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Effective Communication Skills for Business Administration •
Customer Service Strategies and Techniques •
Time Management and Productivity in a Busy Office Environment •
Business Etiquette and Professional Manners •
Conflict Resolution and Negotiation Skills •
Data Analysis and Interpretation for Business Decision Making •
Leadership and Team Management in Customer Service •
Marketing Principles and Customer Relationship Management •
Financial Management and Budgeting for Small Businesses •
Human Resources Management and Employee Relations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £200
2 months (Standard mode): £175

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Extended Postgraduate Certificate in Skills for Working in BusinessAdministration and Customer Service Industries

The Extended Postgraduate Certificate in Skills for Working in Business Administration and Customer Service Industries is a postgraduate qualification designed to equip learners with the necessary skills to succeed in the business administration and customer service sectors. This course is typically completed over a period of 12 months, with learners attending one day per week for two years. The program is designed to be flexible, allowing learners to balance their studies with work and other commitments. The learning outcomes of this course include developing skills in business administration, customer service, and communication, as well as understanding the principles of management and leadership. Learners will also gain knowledge of the latest trends and technologies in the business administration and customer service industries. The Extended Postgraduate Certificate in Skills for Working in Business Administration and Customer Service Industries is highly relevant to the current job market, with many organizations seeking employees with skills in business administration and customer service. This course is ideal for those looking to advance their careers in these fields or transition into new roles. The course is designed to be industry-relevant, with guest lectures from industry experts and case studies that reflect real-world scenarios. This ensures that learners gain practical knowledge and skills that are applicable in the workplace. By completing this course, learners can expect to gain a competitive edge in the job market, with many employers recognizing the value of this qualification. The Extended Postgraduate Certificate in Skills for Working in Business Administration and Customer Service Industries is a valuable investment for those looking to succeed in the business administration and customer service sectors.

Why this course?

Extended Postgraduate Certificate in Skills for Working in Business Administration and Customer Service Industries holds immense significance in today's market. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers in the UK believe that employees need to develop new skills to remain employable (Source: CIPD, 2022). This highlights the importance of acquiring skills relevant to the business administration and customer service industries.
Skills Percentage
Communication 85%
Problem-solving 80%
Time management 75%
Leadership 70%

Who should enrol in Extended Postgraduate Certificate in Skills for Working in BusinessAdministration and Customer Service Industries?

Ideal Audience for Extended Postgraduate Certificate in Skills for Working in Business Administration and Customer Service Industries Are you a career changer looking to transition into a business administration or customer service role in the UK?
Demographics: Typically, our ideal learners are individuals aged 25-45, with a minimum of 2 years of work experience in a related field, such as customer service, administration, or human resources.
Career Goals: Our learners aim to acquire skills and knowledge to progress into senior roles, such as team leader, operations manager, or customer service manager, with a median salary of £25,000-£35,000 per annum in the UK.
Skills and Knowledge: Our programme focuses on developing essential skills in business administration, customer service, and leadership, including communication, problem-solving, and time management, to enhance employability and career prospects in the UK job market.

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