MBA with Professional Certificate in Virtual Customer Service

Thursday, 08 January 2026 23:03:16

International Students can apply

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MBA with Professional Certificate in Virtual Customer Service

Overview

Virtual Customer Service

is a rapidly growing field that requires professionals with exceptional communication skills and technical knowledge. This MBA with Professional Certificate in Virtual Customer Service program is designed for working professionals who want to enhance their skills in delivering top-notch customer experiences in a virtual environment.

Through this program, learners will gain a deep understanding of the principles and best practices of virtual customer service, including technical skills such as software applications and hardware tools.

They will also develop essential business skills, such as leadership, communication, and problem-solving, to effectively manage and resolve customer issues in a virtual setting.

By the end of the program, learners will be equipped with the knowledge and skills to excel in virtual customer service roles and take on leadership positions in their organizations.

Don't miss this opportunity to transform your career in virtual customer service. Explore the program further to learn more about the curriculum, faculty, and career outcomes.

MBA with Professional Certificate in Virtual Customer Service is an innovative program that combines the best of business education with the skills to excel in the rapidly growing virtual customer service industry. This course offers key benefits such as enhanced business acumen, improved communication skills, and the ability to navigate complex customer service scenarios. With a strong focus on virtual customer service, you'll learn how to provide exceptional service in a remote setting, leveraging technology to drive business success. Upon completion, you'll be equipped with the skills to pursue a range of career opportunities in customer-facing roles, including management positions. (9)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Virtual Communication Skills for Customer Service •
Emotional Intelligence in Customer Service •
Effective Listening and Problem-Solving Skills •
Social Media Marketing for Customer Engagement •
Data Analysis and Reporting in Customer Service •
Time Management and Productivity in Virtual Customer Service •
Cultural Awareness and Sensitivity in Customer Service •
Advanced Communication Skills for De-Escalation •
Measuring Customer Satisfaction and Net Promoter Score (NPS)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Virtual Customer Service

The MBA with Professional Certificate in Virtual Customer Service is a unique and specialized program designed to equip students with the skills and knowledge required to excel in the virtual customer service industry.
This program is ideal for individuals who want to transition into a virtual customer service role or enhance their existing skills in this area.
Through this program, students will learn about the latest trends and best practices in virtual customer service, including technology-enabled customer service, social media, and digital communication.
The learning outcomes of this program include the ability to analyze customer needs, develop effective solutions, and provide exceptional customer service in a virtual environment.
The program is designed to be completed in a short duration of 6-12 months, depending on the student's prior experience and academic background.
The industry relevance of this program is high, as the demand for skilled virtual customer service professionals continues to grow.
Many organizations are looking for professionals who can provide exceptional customer service in a virtual environment, making this program an attractive option for those looking to start or advance their careers in this field.
The program is also relevant to the growing trend of remote work, as more and more companies are adopting virtual work arrangements.
Overall, the MBA with Professional Certificate in Virtual Customer Service is a valuable program that can help students develop the skills and knowledge required to succeed in this in-demand field.

Why this course?

Virtual Customer Service is a vital aspect of modern business, with the UK's customer service industry valued at £1.3 trillion (Source: CIPD). As technology advances, the demand for skilled professionals who can provide exceptional customer experiences is on the rise. An MBA with a Professional Certificate in Virtual Customer Service can equip learners with the necessary skills to thrive in this field.
Industry Value Growth Rate
£1.3 trillion 10.3% (2020-2025)
E-commerce 12.1%
Telecoms 8.5%

Who should enrol in MBA with Professional Certificate in Virtual Customer Service?

Ideal Audience for MBA with Professional Certificate in Virtual Customer Service Are you a UK-based professional looking to enhance your customer service skills and advance your career in the digital age?
Professionals in customer-facing roles With the rise of remote work, companies in the UK are increasingly looking for employees who can provide exceptional customer service despite physical distance. This course is designed for those who want to develop the skills needed to excel in virtual customer service.
Digital marketing specialists If you're working in digital marketing, you know how crucial it is to have a strong understanding of customer service. This course will help you develop the skills to effectively manage customer relationships and provide top-notch support in a virtual environment.
Business owners and entrepreneurs As a business owner or entrepreneur, you need to be able to provide exceptional customer service to build trust and loyalty with your customers. This course will equip you with the skills and knowledge needed to deliver outstanding customer experiences in a virtual setting.
Individuals looking to upskill or reskill Whether you're looking to transition into a new career or simply want to enhance your existing skills, this course is perfect for individuals who want to develop the skills and knowledge needed to succeed in virtual customer service.