MBA with Professional Certificate in Tech-Savvy Customer Service

Thursday, 08 January 2026 23:03:14

International Students can apply

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MBA with Professional Certificate in Tech-Savvy Customer Service

Overview

Customer Service

is a vital aspect of any business, and with the rise of technology, it's more important than ever to have a team of tech-savvy customer service professionals.
Some companies are struggling to keep up with the demands of modern customer service, where customers expect instant responses and solutions to their problems. This is where our MBA with Professional Certificate in Tech-Savvy Customer Service comes in – designed specifically for those looking to upskill and reskill in this field.

Our program focuses on equipping learners with the knowledge and skills needed to provide exceptional customer service in a tech-driven world

, including topics such as digital communication, social media management, and data analysis.
By the end of the program, learners will be equipped with the skills and confidence to deliver world-class customer service, driving business growth and customer satisfaction. So why wait? Explore our MBA with Professional Certificate in Tech-Savvy Customer Service today and take the first step towards a career in customer service.

MBA with Professional Certificate in Tech-Savvy Customer Service is an innovative program that combines the best of business education with the latest trends in customer service. This course is designed to equip you with the skills to deliver exceptional customer experiences in a tech-driven world. By completing this program, you will gain a deep understanding of customer service principles, as well as the ability to leverage technology to enhance customer engagement. You will also develop valuable skills in data analysis, digital marketing, and project management. With this customer service certification, you can expect career prospects in top companies and a competitive salary. (6)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Digital Communication Strategies for Customer Engagement •
Effective Listening and Empathy in Customer Service •
Emotional Intelligence in Tech-Savvy Customer Service •
Social Media Marketing for Customer Service •
Tech-Savvy Communication: Understanding Digital Channels •
Customer Service Analytics and Metrics •
Personal Branding for Customer Service Professionals •
Conflict Resolution and De-Escalation Techniques •
Data-Driven Decision Making in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Tech-Savvy Customer Service

The MBA with Professional Certificate in Tech-Savvy Customer Service is a unique and specialized program that combines the rigors of an MBA with the skills and knowledge required to excel in customer-facing roles, particularly in the tech industry.
This program is designed to equip students with the technical skills and business acumen necessary to succeed in customer-facing positions, where technology plays a critical role in delivering exceptional customer experiences.
Upon completion of the program, students can expect to gain a range of learning outcomes, including the ability to analyze customer data and behavior, develop and implement effective customer service strategies, and leverage technology to drive customer engagement and loyalty.
The program is typically completed in 12-18 months, depending on the student's prior work experience and academic background, and is designed to be flexible and accessible to working professionals.
The industry relevance of this program is high, as companies across various sectors are increasingly recognizing the importance of providing exceptional customer experiences to drive loyalty and growth.
By combining the business fundamentals of an MBA with the technical skills and knowledge required to excel in customer-facing roles, this program provides students with a unique competitive edge in the job market.
Graduates of this program can expect to pursue careers in customer-facing roles, such as customer success managers, customer experience managers, and technical account managers, across a range of industries, including tech, finance, and healthcare.
Overall, the MBA with Professional Certificate in Tech-Savvy Customer Service is a valuable and highly relevant program that can help students achieve their career goals and succeed in the rapidly evolving tech industry.

Why this course?

Professional Certificate in Tech-Savvy Customer Service is a highly sought-after credential in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer service is crucial to their success. Moreover, a report by the Centre for Retail Research states that 60% of UK consumers are more likely to return to a business that provides excellent customer service.
UK Businesses Importance of Customer Service
75% Crucial to success
60% Likely to return to a business with excellent customer service

Who should enrol in MBA with Professional Certificate in Tech-Savvy Customer Service?

Ideal Audience for MBA with Professional Certificate in Tech-Savvy Customer Service Are you a forward-thinking business leader looking to enhance your customer service skills in the digital age?
Professionals with an MBA degree With over 1.3 million MBA graduates in the UK, this programme is designed for those seeking to upskill and reskill in tech-savvy customer service, with 71% of UK businesses expecting to increase their investment in digital transformation by 2025.
Business leaders and managers Our programme is ideal for those in leadership positions, with 62% of UK business leaders believing that customer service is a key differentiator in the digital age, and 55% of UK businesses expecting to increase their customer service spend by 2025.
Digital transformation specialists With the rise of digital technologies, our programme is designed to equip you with the skills and knowledge to drive business growth through tech-savvy customer service, with 45% of UK businesses expecting to increase their digital transformation spend by 2025.