MBA with Professional Certificate in Strategic Customer Relationship Management

Wednesday, 07 January 2026 17:46:40

International Students can apply

Apply Now     Viewbook

MBA with Professional Certificate in Strategic Customer Relationship Management

Overview

Strategic Customer Relationship Management

is designed for professionals seeking to enhance their skills in managing customer relationships. This MBA with Professional Certificate aims to equip learners with the knowledge and tools necessary to build strong, long-lasting relationships with customers. Effective CRM is crucial in today's competitive business landscape. By understanding customer needs and preferences, organizations can increase customer satisfaction, loyalty, and retention.

Through a combination of theoretical foundations and practical applications, learners will gain a deep understanding of CRM strategies, tactics, and best practices.

Develop your skills in areas such as customer segmentation, relationship building, and data-driven decision making.

Take the first step towards becoming a customer relationship management expert and explore this program further to discover how you can apply these skills in your organization.

Strategic Customer Relationship Management is a game-changing approach to building lasting connections with customers. This MBA with Professional Certificate program equips you with the skills to develop and implement effective CRM strategies, driving business growth and customer loyalty. By mastering key concepts like customer segmentation, relationship building, and data analysis, you'll be able to strategically manage customer relationships and drive business success. With a strong focus on practical application, you'll gain hands-on experience in tools like Salesforce and Microsoft Dynamics. Upon completion, you'll be poised for a career in CRM leadership, with opportunities in industries like finance, retail, and healthcare. (31)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Strategic Planning for Customer Relationship Management •
• Building and Maintaining Customer Loyalty •
• Customer Segmentation and Profiling •
• Relationship Marketing and Brand Management •
• Customer Retention and Upselling Strategies •
• Data-Driven Decision Making in CRM •
• Measuring and Evaluating Customer Relationship Management Effectiveness •
• Managing Customer Expectations and Feedback

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Strategic Customer Relationship Management

The MBA with Professional Certificate in Strategic Customer Relationship Management is a comprehensive program designed to equip students with the skills and knowledge required to build and maintain strong customer relationships in a strategic manner.
This program is ideal for professionals looking to enhance their customer relationship management skills and take their careers to the next level.
Through this program, students will learn how to develop and implement effective customer relationship management strategies that drive business growth and customer satisfaction.
The learning outcomes of this program include the ability to analyze customer needs, develop targeted marketing campaigns, and build strong relationships with customers.
The program is designed to be completed in a duration of 12-18 months, depending on the student's prior work experience and academic background.
The industry relevance of this program is high, as customer relationship management is a critical aspect of business success in today's competitive market.
By completing this program, students will gain the skills and knowledge required to succeed in a variety of industries, including retail, finance, and healthcare.
The program is designed to be flexible and can be completed online or on-campus, making it accessible to students from all over the world.
Upon completion of the program, students will receive a professional certificate in Strategic Customer Relationship Management, which can be added to their resume and LinkedIn profile.
The program is taught by experienced faculty members who have extensive industry experience and a strong track record of research and publication.
The program is designed to be interactive and engaging, with a mix of lectures, discussions, and case studies that simulate real-world business scenarios.
Overall, the MBA with Professional Certificate in Strategic Customer Relationship Management is a valuable investment for professionals looking to enhance their skills and advance their careers.

Why this course?

Strategic Customer Relationship Management is a vital component of modern business operations, particularly in the UK market. According to a survey by the Chartered Institute of Marketing, 85% of UK businesses believe that customer relationships are crucial to their success. In fact, a study by the CBI found that 70% of UK companies consider customer relationships to be a key differentiator in the market.
Year Percentage of UK Businesses
2015 60%
2018 75%
2020 85%

Who should enrol in MBA with Professional Certificate in Strategic Customer Relationship Management?

Strategic Customer Relationship Management Ideal for ambitious professionals seeking to elevate their customer-centric skills and drive business growth in the UK.
Key characteristics: Professionals with 2-10 years of experience in sales, marketing, or customer-facing roles, looking to develop advanced CRM skills and stay ahead in the competitive UK job market.
Career aspirations: Aspiring to take on leadership roles, drive business expansion, or transition into related fields such as customer experience management or data analysis, with a median salary in the UK ranging from £40,000 to £70,000.
Prerequisites: Basic understanding of CRM principles, proficiency in Microsoft Office, and a strong desire to develop strategic customer relationship management skills.