MBA with Professional Certificate in Strategic Customer Management

Wednesday, 18 February 2026 12:54:46

International Students can apply

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MBA with Professional Certificate in Strategic Customer Management

Overview

Strategic Customer Management

is a specialized field that focuses on developing effective relationships with customers to drive business growth. This MBA with Professional Certificate in Strategic Customer Management is designed for business professionals who want to enhance their skills in managing customer relationships, improving customer satisfaction, and increasing customer loyalty.

By studying this program, you will gain a deep understanding of customer behavior, market trends, and competitive strategies, enabling you to develop and implement effective customer management plans.

Some key topics covered in this program include customer segmentation, relationship building, and loyalty programs, as well as data analysis and customer feedback.

With this knowledge, you will be able to analyze customer data, identify areas for improvement, and develop targeted strategies to increase customer retention and drive business growth.

Whether you are looking to advance your career or start your own business, this MBA with Professional Certificate in Strategic Customer Management is an excellent choice.

So why wait? Explore this program further and discover how you can develop the skills and knowledge needed to succeed in the world of customer management.

Strategic Customer Management is a game-changing approach to customer-centric business practices. This MBA with Professional Certificate program equips you with the skills to develop and implement effective customer management strategies, driving business growth and profitability. By mastering Strategic Customer Management, you'll gain a competitive edge in the market, enhance customer satisfaction, and boost revenue. With a focus on data-driven decision making and industry trends, this course offers a unique blend of theoretical knowledge and practical skills. Upon completion, you'll be well-positioned for a career in customer-facing roles, with opportunities in sales, marketing, and customer success. (26)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Customer Relationship Management (CRM)
• Strategic Customer Segmentation
• Customer Needs Analysis and Prioritization
• Developing Effective Customer Service Strategies
• Building Customer Loyalty Programs
• Customer Retention and Upselling Techniques
• Understanding Customer Behavior and Preferences
• Measuring Customer Satisfaction and Net Promoter Score (NPS)
• Creating Customer-Centric Business Models
• Strategic Partnerships and Collaborations for Customer Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Strategic Customer Management

The MBA with Professional Certificate in Strategic Customer Management is a comprehensive program designed to equip students with the skills and knowledge required to effectively manage customer relationships and drive business growth.
This program is typically offered over a period of 12-18 months, allowing students to balance their academic and professional commitments. The duration may vary depending on the institution and the student's prior experience and qualifications.
The learning outcomes of this program focus on developing strategic customer management skills, including customer segmentation, needs analysis, and relationship building. Students will also learn about market research, competitor analysis, and customer retention strategies.
Industry relevance is a key aspect of this program, as it prepares students to work in a variety of roles, including customer success manager, customer experience manager, and business development manager. The program's emphasis on strategic customer management makes it an attractive option for professionals looking to advance their careers in industries such as finance, healthcare, and technology.
The program's curriculum is designed to be flexible and adaptable, allowing students to choose from a range of elective courses that align with their interests and career goals. This flexibility makes it an excellent option for working professionals who want to upskill and reskill in a short amount of time.
Upon completion of the program, students will receive a professional certificate in Strategic Customer Management, which can be used to enhance their career prospects and demonstrate their expertise to employers. The program's reputation and accreditation can also open up new career opportunities and networking possibilities.
Overall, the MBA with Professional Certificate in Strategic Customer Management is a valuable investment for professionals looking to develop their skills and advance their careers in customer-facing roles.

Why this course?

Strategic Customer Management is a vital aspect of business success in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial to their success. In the same survey, 60% of respondents stated that they would be more likely to do business with a company that prioritizes customer experience.
Statistic Value
Number of UK businesses prioritizing customer experience 75%
Percentage of businesses willing to pay more for better customer experience 62%
Average customer lifetime value for UK businesses £1,300

Who should enrol in MBA with Professional Certificate in Strategic Customer Management?

Strategic Customer Management Ideal for ambitious professionals seeking to enhance their customer-centric skills and drive business growth in the UK.
Key characteristics: Professionals with 2+ years of experience in sales, marketing, or customer-facing roles, looking to develop strategic customer management skills to stay ahead in the competitive UK job market.
Career goals: Aspiring to take on leadership roles, drive business growth, and make a meaningful impact in the UK's customer-centric industries, such as finance, retail, or healthcare.
Prerequisites: A bachelor's degree, proficiency in Microsoft Office, and a strong understanding of business principles and customer behavior.
Duration and format: A flexible, online program with 12 months of study, consisting of 4 modules and 1 final project, designed to accommodate working professionals in the UK.