MBA with Professional Certificate in Smart Customer Service

Thursday, 08 January 2026 02:03:37

International Students can apply

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MBA with Professional Certificate in Smart Customer Service

Overview

Smart Customer Service

is a cutting-edge program designed for professionals seeking to elevate their customer experience skills. This MBA with Professional Certificate in Smart Customer Service is tailored for business leaders and operations managers looking to enhance their teams' customer service capabilities.

By combining the best practices of customer service with the latest technology, this program equips learners with the knowledge to create a seamless and personalized experience for customers.

Through a combination of theoretical foundations and practical applications, participants will gain a deep understanding of how to analyze customer needs, design effective solutions, and measure the impact of their efforts.

Whether you're looking to improve customer satisfaction, increase loyalty, or drive revenue growth, this program will provide you with the skills and expertise to achieve your goals.

So why wait? Explore the MBA with Professional Certificate in Smart Customer Service today and discover how to revolutionize your organization's customer service strategy.

Smart Customer Service is revolutionizing the way businesses interact with their customers. This MBA with Professional Certificate in Smart Customer Service equips you with the skills to deliver exceptional customer experiences, driving loyalty and growth. With a focus on data-driven decision making and technology integration, you'll learn to analyze customer behavior, personalize interactions, and optimize processes. Smart Customer Service is a game-changer for careers in customer success, sales, and marketing. Upon completion, you'll be equipped to drive business results and advance your career in this in-demand field. Unlock your potential with this cutting-edge program. (21)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Effective Communication Skills for Customer Service •
Digital Transformation in Customer Service •
Emotional Intelligence in Customer Interactions •
Human-Centered Design for Customer Experience •
Intelligent Chatbots and Virtual Assistants •
Knowledge Management for Customer Service Teams •
Personalization in Customer Service •
Service Design Thinking for Customer Service •
Social Media and Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Smart Customer Service

The MBA with Professional Certificate in Smart Customer Service is a comprehensive program designed to equip students with the skills and knowledge required to deliver exceptional customer experiences in today's digital landscape.
This program focuses on developing a deep understanding of customer behavior, needs, and expectations, as well as the ability to design and implement effective customer service strategies that drive business growth and loyalty.
Through a combination of theoretical foundations and practical applications, students will learn how to leverage technology, data analytics, and social media to create personalized and omnichannel customer experiences that exceed customer expectations.
The program's learning outcomes include the ability to analyze customer data and behavior, design and implement customer service strategies, and measure and evaluate the effectiveness of customer service initiatives.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The MBA with Professional Certificate in Smart Customer Service is highly relevant to the customer service industry, as it provides students with the skills and knowledge required to stay ahead of the competition and deliver exceptional customer experiences in a rapidly changing business environment.
The program is designed to be completed in conjunction with an MBA degree, but it can also be taken as a standalone professional certificate program.
Graduates of the program can expect to secure senior roles in customer service, such as customer experience manager, customer service director, or head of customer success, and can also pursue careers in related fields such as marketing, sales, and operations.
The program's industry relevance is further enhanced by its focus on emerging trends and technologies, such as artificial intelligence, blockchain, and the Internet of Things (IoT), which are transforming the customer service landscape and creating new opportunities for businesses to innovate and differentiate themselves.
Overall, the MBA with Professional Certificate in Smart Customer Service is a valuable investment for individuals looking to launch or advance their careers in customer service, and can provide a significant return on investment in terms of career advancement and salary growth.

Why this course?

Smart Customer Service is a vital aspect of business operations in today's market, with the UK being no exception. According to a recent survey by the Chartered Institute of Marketing, 75% of UK consumers expect companies to respond to their queries within 2 hours, while 60% expect a response via social media. To stay competitive, businesses need to invest in employee training, particularly in customer service skills.
Industry Trends Statistics
Customer Expectations 75% of UK consumers expect a response within 2 hours
Communication Channels 60% of consumers expect a response via social media
Employee Training 40% of UK businesses invest in customer service training

Who should enrol in MBA with Professional Certificate in Smart Customer Service?

Ideal Audience for MBA with Professional Certificate in Smart Customer Service Are you a business leader looking to enhance your customer service skills and stay ahead in the UK's competitive market?
Professionals with 2-5 years of experience in customer-facing roles In the UK, 75% of businesses report that customer service is a key factor in their success, with 60% of customers willing to switch to a competitor if their service is poor.
Those interested in advancing their careers in customer service management The UK's customer service industry is projected to grow by 10% annually, with a shortage of skilled professionals expected to worsen in the next 5 years.
Business owners and entrepreneurs looking to improve their customer service operations By investing in an MBA with Professional Certificate in Smart Customer Service, you can enhance your skills, increase customer satisfaction, and drive business growth in the UK's competitive market.