MBA with Professional Certificate in Smart Customer Experience

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International Students can apply

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MBA with Professional Certificate in Smart Customer Experience

Overview

Smart Customer Experience

is a rapidly evolving field that requires professionals to deliver exceptional service to drive business growth. This MBA with Professional Certificate in Smart Customer Experience is designed for business leaders and marketing professionals who want to stay ahead of the curve.

By combining theoretical knowledge with practical skills, this program equips learners with the tools to create personalized customer experiences that drive loyalty and retention.

Through a combination of online courses and live sessions, learners will gain insights into customer behavior, data analytics, and digital transformation.

With a focus on real-world applications, this program is ideal for those looking to upskill and reskill in the field of customer experience.

Join our community of innovative thinkers and pragmatic problem-solvers to explore the latest trends and best practices in Smart Customer Experience.

Take the first step towards transforming your organization's customer experience. Explore our program today and discover a brighter future for your business.

Smart Customer Experience is revolutionizing the way businesses interact with their customers. This MBA with Professional Certificate in Smart Customer Experience equips you with the skills to design and implement customer-centric strategies that drive loyalty and growth. With a focus on data-driven decision making and technology-enabled solutions, you'll learn to create personalized experiences that exceed customer expectations. Smart Customer Experience is a game-changer for careers in marketing, sales, and customer success. Upon completion, you'll be equipped to drive business results and advance your career in this in-demand field. (7)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Journey Mapping and Experience Design •
Data-Driven Decision Making for Customer Experience •
Emotional Intelligence and Empathy in Customer Service •
Personalization and Segmentation Strategies •
Service Design Thinking and Innovation •
Smart Customer Experience Platforms and Tools •
Social Media and Digital Channels in Customer Experience •
Voice of the Customer and Net Promoter Score •
Customer Experience Metrics and KPIs •
Digital Transformation and Customer Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Smart Customer Experience

The MBA with Professional Certificate in Smart Customer Experience is a unique and specialized program designed to equip students with the knowledge and skills required to deliver exceptional customer experiences in today's digital landscape.
This program is ideal for professionals looking to upskill and reskill in the field of customer experience, and is particularly relevant for those working in industries such as finance, retail, and healthcare.
Through a combination of online and offline learning, students will gain a deep understanding of the principles and practices of smart customer experience, including customer journey mapping, data analytics, and digital transformation.
The program's learning outcomes include the ability to design and implement customer experience strategies, analyze customer data to inform business decisions, and develop skills in digital marketing and e-commerce.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The program is designed to be flexible and accessible, with online learning options available to accommodate students from around the world.
Industry relevance is a key aspect of the program, with many of the world's leading companies recognizing the importance of delivering exceptional customer experiences in order to drive business success and stay ahead of the competition.
By completing the MBA with Professional Certificate in Smart Customer Experience, students will gain a competitive edge in the job market and be well-equipped to drive business growth and innovation in the field of customer experience.
The program is also designed to be aligned with industry-recognized standards and frameworks, such as the Customer Experience Professional Association (CXPA) and the International Customer Experience Institute (ICEI).
Overall, the MBA with Professional Certificate in Smart Customer Experience is a valuable and highly relevant program that is designed to equip students with the knowledge, skills, and expertise required to succeed in the field of customer experience.

Why this course?

The significance of an MBA with a Professional Certificate in Smart Customer Experience cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial to their success, with 60% stating that it is more important than ever (Google Charts 3D Column Chart, 2022).
Industry Percentage
Retail 40%
Finance 30%
Healthcare 20%
Technology 10%

Who should enrol in MBA with Professional Certificate in Smart Customer Experience?

Ideal Audience for MBA with Professional Certificate in Smart Customer Experience Are you a business leader looking to enhance your customer experience skills and stay ahead of the competition in the UK?
Professionals with 5+ years of experience in industries such as finance, retail, and technology In the UK, 71% of businesses believe that customer experience is crucial to their success, and 63% are investing in customer experience initiatives. With this MBA, you can develop the skills to drive customer-centric growth and stay competitive.
Individuals seeking to upskill and reskill in areas such as data analysis, digital marketing, and project management The UK's customer experience industry is projected to grow by 10% annually, with a shortage of skilled professionals. By earning this MBA, you can enhance your employability and take the first step towards a rewarding career in customer experience.
Business leaders looking to enhance their strategic thinking and leadership skills With the rise of digital transformation, businesses need leaders who can drive innovation and growth. This MBA will equip you with the knowledge and skills to lead your organization towards a customer-centric future.