MBA with Professional Certificate in Service Recovery Strategies

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International Students can apply

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MBA with Professional Certificate in Service Recovery Strategies

Overview

Service Recovery Strategies

is a specialized field that focuses on resolving customer complaints and issues in a timely and effective manner.

Designed for professionals seeking to enhance their skills in service recovery, this MBA with Professional Certificate program equips learners with the knowledge and tools necessary to handle complex customer complaints.

Through a combination of theoretical foundations and practical applications, learners will gain a deep understanding of service recovery strategies, including conflict resolution, communication, and problem-solving.

By the end of the program, learners will be able to analyze customer complaints, develop effective recovery plans, and implement strategies to prevent future issues.

Whether you're a customer service manager, operations director, or executive, this program will help you develop the skills needed to deliver exceptional customer experiences and drive business success.

Explore the world of service recovery strategies and take the first step towards becoming a customer experience expert.

Service Recovery Strategies are a crucial aspect of any business, and our MBA with Professional Certificate in Service Recovery Strategies is designed to equip you with the skills to excel in this field. By learning from industry experts, you'll gain a deep understanding of service recovery principles and practices, enabling you to effectively manage and resolve customer complaints. This course offers key benefits such as enhanced customer satisfaction, increased loyalty, and improved business reputation. With a strong focus on service recovery strategies, you'll be well-positioned for a successful career in customer service management, with opportunities in various industries. (10)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

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• Service Recovery Strategy Development
•
• Effective Communication in Service Recovery
•
• Empathy and Emotional Intelligence in Service Recovery
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• Conflict Resolution and Negotiation in Service Recovery
•
• Measuring Service Recovery Performance
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• Service Recovery in Digital Channels
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• Cultural and Organizational Factors in Service Recovery
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• Managing Employee Engagement in Service Recovery
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• Crisis Management and Service Recovery
•
• Service Recovery in High-Stakes Industries

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Service Recovery Strategies

The MBA with Professional Certificate in Service Recovery Strategies is a comprehensive program designed to equip students with the necessary skills and knowledge to effectively manage service failures and turn them into opportunities for growth and improvement.
This program is typically offered over a period of 6-12 months, allowing students to balance their studies with their professional commitments. The duration of the program can vary depending on the institution and the student's prior experience and qualifications.
The learning outcomes of this program are designed to provide students with a deep understanding of service recovery strategies, including the identification and analysis of service failures, the development of effective recovery plans, and the implementation of strategies to prevent future failures. Students will also learn how to communicate effectively with customers, manage stakeholder expectations, and measure the effectiveness of service recovery initiatives.
The industry relevance of this program is high, as service failures are a common occurrence in many industries, including hospitality, healthcare, finance, and technology. By acquiring the skills and knowledge necessary to manage service failures, students can enhance their career prospects and contribute to the growth and improvement of their organizations.
The program is designed to be flexible and accessible, with online and part-time options available to accommodate different learning styles and schedules. The curriculum is also designed to be relevant to the current business environment, with a focus on topics such as digital transformation, customer experience, and sustainability.
Upon completion of the program, students will receive a professional certificate in service recovery strategies, which can be used to enhance their career prospects and demonstrate their expertise in this area. The program is also designed to provide students with a network of peers and industry professionals, which can be beneficial for career advancement and business development.
Overall, the MBA with Professional Certificate in Service Recovery Strategies is a valuable program that can provide students with the skills and knowledge necessary to succeed in today's fast-paced business environment.

Why this course?

Service recovery strategies are becoming increasingly important in today's market, with 71% of UK customers willing to forgive a company for a bad experience if it is resolved promptly and professionally (Source: Customer Experience Management Survey, 2020). A professional certificate in service recovery strategies can equip learners with the skills and knowledge needed to effectively manage and resolve customer complaints, leading to improved customer satisfaction and loyalty.
UK Customer Experience Management Survey (2020)
71% of customers willing to forgive a company for a bad experience if it is resolved promptly and professionally
85% of customers more likely to recommend a company that resolves a complaint quickly
60% of customers expect a company to respond to a complaint within 2 hours

Who should enrol in MBA with Professional Certificate in Service Recovery Strategies?

Ideal Audience for MBA with Professional Certificate in Service Recovery Strategies Service managers, customer service team leaders, and professionals in the hospitality, healthcare, and finance industries
Key characteristics: Typically have 2-5 years of experience in customer-facing roles, with a strong understanding of service delivery and customer expectations
Industry relevance: In the UK, 1 in 5 service failures result in customers switching to a competitor, with an average cost of £1,300 per customer loss (Source: Customer Service Institute of Australia)
Learning objectives: Develop skills in service recovery, conflict resolution, and customer relationship management to improve customer satisfaction and loyalty
Career benefits: Enhance career prospects, increase earning potential, and take on more senior roles in customer-facing industries