MBA with Professional Certificate in Service Quality Management

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International Students can apply

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MBA with Professional Certificate in Service Quality Management

Overview

Service Quality Management

is a specialized field that focuses on delivering exceptional customer experiences. This MBA with Professional Certificate in Service Quality Management is designed for professionals and leaders who want to enhance their skills in creating high-quality services. The program aims to equip learners with the knowledge and tools necessary to drive business growth through improved service quality. By studying service quality management, learners will gain a deeper understanding of customer needs, service design, and quality metrics. They will also learn how to implement service quality initiatives and measure their effectiveness. Are you ready to take your career to the next level?

Service Quality Management is a highly sought-after skill in today's competitive business landscape. This MBA with Professional Certificate in Service Quality Management equips you with the knowledge and tools to deliver exceptional customer experiences and drive business growth. With a focus on service quality management, you'll learn how to analyze customer needs, design and implement effective service strategies, and measure performance. Key benefits include enhanced career prospects, improved customer satisfaction, and increased revenue. You'll also gain access to a global network of professionals and industry experts. Unlock your full potential with this service quality management program. (6)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Service Quality Management Framework •
• Understanding Customer Expectations •
• Measuring Service Quality •
• Service Quality Metrics and Tools •
• Quality Function Deployment (QFD) •
• Total Quality Management (TQM) •
• Six Sigma and Lean Principles •
• Service Quality Metrics and Analysis •
• Benchmarking and Best Practices •
• Change Management and Implementation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

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Career path

Key facts about MBA with Professional Certificate in Service Quality Management

The MBA with Professional Certificate in Service Quality Management is a comprehensive program designed to equip students with the knowledge and skills required to deliver exceptional service quality in various industries.
This program is ideal for professionals seeking to enhance their service quality management skills and advance their careers in the service sector.
Upon completion of the program, students can expect to gain a deeper understanding of service quality management principles, including customer satisfaction, quality control, and performance measurement.
The learning outcomes of this program include the ability to analyze service quality issues, develop effective service quality strategies, and implement quality improvement initiatives.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The program is highly relevant to the service industry, as it provides students with the knowledge and skills required to deliver exceptional service quality and drive business success.
The MBA with Professional Certificate in Service Quality Management is a valuable addition to any professional's skillset, and can be completed in conjunction with an MBA or other graduate degree.
This program is designed to be flexible and accessible, with online and on-campus delivery options available to suit different learning styles and preferences.
The program is taught by experienced faculty members who have expertise in service quality management and industry practice.
Graduates of the program can expect to secure senior roles in service organizations, or pursue further education and research in service quality management.
The MBA with Professional Certificate in Service Quality Management is a highly regarded program that can enhance your career prospects and contribute to the success of your organization.

Why this course?

Service Quality Management is a vital aspect of business operations, particularly in the UK where it is a key differentiator for companies. According to a survey by the Chartered Institute of Marketing, 85% of UK consumers consider service quality when making purchasing decisions. Moreover, a study by the Centre for Management Development found that companies with high service quality scores experience a 20% increase in customer loyalty.
Service Quality Indicators UK Statistics
Customer Satisfaction 85%
Employee Engagement 70%
Net Promoter Score (NPS) 40%

Who should enrol in MBA with Professional Certificate in Service Quality Management?

Ideal Audience for MBA with Professional Certificate in Service Quality Management Professionals seeking to enhance their service quality management skills, particularly in the UK, where the service sector accounts for approximately 80% of the country's GDP, with over 20 million people employed in this sector (Source: ONS, 2020).
Key Characteristics: Individuals with a bachelor's degree in any field, preferably with 2-5 years of work experience in a service-related industry, such as hospitality, healthcare, or finance, who wish to acquire advanced knowledge in service quality management and leadership.
Career Goals: Aspiring professionals seeking to progress in their careers, with a focus on service quality management roles, such as service director, quality manager, or customer experience manager, with average salaries ranging from £40,000 to £70,000 per annum in the UK (Source: Payscale, 2022).
Learning Objectives: Developing expertise in service quality management, including service design, delivery, and improvement, as well as leadership and communication skills, to drive business growth and customer satisfaction in the UK's competitive service sector.