MBA with Professional Certificate in Service Performance Enhancement

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International Students can apply

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MBA with Professional Certificate in Service Performance Enhancement

Overview

Service Performance Enhancement


Improve customer satisfaction and drive business growth with our MBA with Professional Certificate in Service Performance Enhancement.


Develop the skills to deliver exceptional service experiences and exceed customer expectations. This program is designed for professionals looking to enhance their service skills and take their careers to the next level.

Learn how to analyze customer needs, design effective service strategies, and implement process improvements to drive business success.


Gain a competitive edge in the market by developing a deep understanding of service performance and its impact on business outcomes.

Take the first step towards becoming a service performance expert and explore this program further to discover how it can help you achieve your career goals.

MBA with Professional Certificate in Service Performance Enhancement is a comprehensive program that equips you with the skills to drive business growth through exceptional service delivery. By focusing on service performance enhancement, this course helps you develop a customer-centric approach, leading to increased customer satisfaction and loyalty. With service performance enhancement as its core, this MBA program offers a unique blend of theoretical knowledge and practical skills, preparing you for a successful career in management. Upon completion, you'll enjoy career prospects in various industries, including hospitality, healthcare, and finance, with a competitive salary package. (2)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Service Quality Management •
• Performance Metrics and Analysis •
• Customer Relationship Management •
• Service Design and Innovation •
• Operational Excellence and Efficiency •
• Change Management and Implementation •
• Service Recovery and Conflict Resolution •
• Employee Engagement and Motivation •
• Strategic Service Planning and Alignment

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Service Performance Enhancement

The MBA with Professional Certificate in Service Performance Enhancement is a specialized program designed to equip students with the skills and knowledge required to excel in the service industry.
This program focuses on developing a deep understanding of service performance enhancement, which is a critical aspect of delivering exceptional customer experiences.
Through a combination of theoretical and practical learning, students will gain a comprehensive understanding of service quality, customer satisfaction, and employee engagement.
The program's learning outcomes include the ability to analyze service performance data, develop effective service improvement strategies, and implement change management initiatives.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The program is highly relevant to the service industry, as it addresses the growing need for organizations to enhance their service performance and deliver exceptional customer experiences.
Many organizations, particularly those in the hospitality, healthcare, and financial services sectors, recognize the importance of service performance enhancement and are seeking professionals who can help them achieve this goal.
The MBA with Professional Certificate in Service Performance Enhancement is an ideal program for individuals who want to launch or advance their careers in the service industry, particularly in roles such as service manager, customer experience manager, or operations manager.
By combining the rigors of an MBA program with the specialized knowledge and skills required for service performance enhancement, this program provides students with a unique and valuable education that can help them succeed in a rapidly changing service industry.

Why this course?

Service Performance Enhancement is a vital aspect of business operations, particularly in today's market where customer satisfaction and loyalty are paramount. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer experience is crucial to their success. Moreover, a study by the University of Warwick found that companies that focus on customer experience see a 15% increase in revenue.
Service Performance Enhancement UK Businesses
Importance of Service Performance Enhancement 85%
Revenue Increase 15%

Who should enrol in MBA with Professional Certificate in Service Performance Enhancement?

Ideal Audience for MBA with Professional Certificate in Service Performance Enhancement Professionals seeking to enhance their service skills and knowledge in the UK, with a focus on those in the public sector, such as local government officials, NHS staff, and social workers, who are looking to improve the efficiency and effectiveness of their services.
Key Characteristics: Typically have a bachelor's degree in a relevant field, with 2-5 years of work experience in a service-related role. May be from a variety of industries, including public sector, healthcare, and social care. In the UK, this could include individuals from local authorities, NHS trusts, and charities.
Career Goals: Upon completion of the program, graduates can expect to enhance their career prospects and take on more senior roles, such as service manager, director of operations, or head of department. In the UK, this could lead to promotions within the public sector, or new job opportunities in the private sector.
Learning Outcomes: Upon completion of the program, graduates will have gained a deeper understanding of service performance enhancement, including knowledge of service design, delivery, and evaluation. They will also have developed key skills, such as leadership, communication, and problem-solving, to drive service improvement and innovation.