MBA with Professional Certificate in Service Excellence

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International Students can apply

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MBA with Professional Certificate in Service Excellence

Overview

Service Excellence

is a vital skill in today's business landscape, and the MBA with Professional Certificate in Service Excellence program is designed to equip learners with the knowledge and skills to deliver exceptional customer experiences.
Developing a strong service culture is crucial for organizations to stay competitive, and this program helps learners understand the importance of service excellence in driving business success.
Through a combination of theoretical knowledge and practical applications, learners will gain insights into service design, delivery, and management, as well as the skills to analyze customer needs and develop effective solutions.
By the end of the program, learners will be able to apply service excellence principles to drive business growth and improve customer satisfaction.
If you're looking to enhance your career prospects and make a meaningful impact on your organization, explore the MBA with Professional Certificate in Service Excellence program today and discover how service excellence can transform your business.

MBA with Professional Certificate in Service Excellence is a transformative program that equips you with the skills to deliver exceptional service and drive business success. By combining a comprehensive MBA with a specialized certificate in service excellence, you'll gain a unique edge in the job market. Key benefits include enhanced leadership skills, improved customer satisfaction, and increased revenue growth. Career prospects are vast, with opportunities in industries such as hospitality, healthcare, and finance. What sets this program apart is its focus on practical, real-world applications, ensuring you're equipped to implement service excellence strategies in your organization. (8)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Customer Service Skills
•
• Effective Communication in Service Industry
•
• Service Quality Management
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• Leadership and Team Management in Service Sector
•
• Time Management and Productivity in Service Environment
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• Conflict Resolution and Negotiation in Service Industry
•
• Service Excellence in Digital Age
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• Strategic Planning for Service Organizations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Service Excellence

The MBA with Professional Certificate in Service Excellence is a comprehensive program designed to equip students with the skills and knowledge required to deliver exceptional service in various industries.
This program focuses on developing a deep understanding of service excellence, including its importance, principles, and best practices.
Through a combination of theoretical and practical learning, students will gain the ability to analyze complex service situations, identify opportunities for improvement, and implement effective solutions.
The program's learning outcomes include the ability to design and deliver high-quality services, manage service operations, and lead service teams.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience.
The program is highly relevant to the service industry, as it provides students with the skills and knowledge required to deliver exceptional service in various sectors, including hospitality, healthcare, finance, and retail.
The MBA with Professional Certificate in Service Excellence is a valuable asset for professionals looking to advance their careers or start their own businesses in the service industry.
By combining the rigors of an MBA program with the focus on service excellence, this program provides students with a unique set of skills that are highly sought after by employers.
The program's industry relevance is further enhanced by its emphasis on real-world applications and case studies, which provide students with practical experience and insights into the service industry.
Overall, the MBA with Professional Certificate in Service Excellence is a highly regarded program that provides students with the skills, knowledge, and expertise required to deliver exceptional service in various industries.

Why this course?

Service Excellence is a highly valued skill in today's market, with the UK's Service Industry employing over 4.8 million people, generating £1.1 trillion in revenue (Source: Office for National Statistics, 2020). A Professional Certificate in Service Excellence can significantly enhance one's career prospects, particularly in the service sector.
Industry Employment Revenue (£trillion)
Hospitality 3.2 million 0.3
Retail 2.2 million 0.2
Financial Services 1.4 million 0.1
A Professional Certificate in Service Excellence can equip learners with the skills and knowledge required to excel in the service sector, including effective communication, problem-solving, and customer service. This certification is particularly relevant in today's market, where service excellence is a key differentiator for businesses.

Who should enrol in MBA with Professional Certificate in Service Excellence?

Ideal Audience for MBA with Professional Certificate in Service Excellence Professionals seeking to enhance their service skills and knowledge in a rapidly changing business landscape, particularly those in the UK, where 71% of businesses report experiencing service failures, resulting in a loss of £1.3 billion annually (Source: Institute of Customer Service).
Key Characteristics: Individuals with a bachelor's degree or equivalent, typically aged 25-45, holding a managerial or supervisory role, with a minimum of 2 years of work experience in a service-oriented industry, such as finance, healthcare, or hospitality.
Career Goals: Aspiring to take on leadership roles, improve customer satisfaction, and increase operational efficiency, with a focus on developing strategic partnerships and driving business growth through exceptional service delivery.
Learning Style: Individuals who prefer a flexible, online learning approach, with a focus on practical application and real-world case studies, to develop their service excellence skills and stay ahead in a competitive market.