MBA with Professional Certificate in Retail Customer Retention

Thursday, 08 January 2026 23:04:49

International Students can apply

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MBA with Professional Certificate in Retail Customer Retention

Overview

Customer Retention

is a critical aspect of retail business, and the MBA with Professional Certificate in Retail Customer Retention program is designed to equip professionals with the necessary skills to achieve this goal.
This program is specifically tailored for retail professionals who want to enhance their customer service skills and develop strategies to increase customer loyalty. By focusing on the latest retail trends and best practices, participants will gain a deeper understanding of how to create a positive customer experience and build strong relationships with customers.
Through a combination of theoretical knowledge and practical applications, participants will learn how to analyze customer data, develop targeted marketing campaigns, and implement effective customer retention strategies. The program is ideal for retail managers, marketing professionals, and customer service specialists who want to take their careers to the next level.
Some of the key topics covered in the program include customer segmentation, loyalty program development, and social media marketing. By the end of the program, participants will have the skills and knowledge needed to drive customer retention and increase sales.
If you're looking to advance your career in retail and improve customer satisfaction, explore the MBA with Professional Certificate in Retail Customer Retention program today and discover how to create a loyal customer base that drives business success.

Retail Customer Retention is a game-changer for professionals seeking to elevate their careers in the retail industry. This MBA with Professional Certificate program is designed to equip you with the skills and knowledge to retain customers, driving business growth and loyalty. With a focus on data-driven strategies and customer-centric approaches, you'll learn how to retain customers and increase sales. Key benefits include enhanced career prospects, improved customer satisfaction, and increased revenue. Unique features of the course include expert-led workshops, real-world case studies, and a network of like-minded professionals. Unlock your full potential in Retail Customer Retention and take your career to the next level. (14)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Data Analysis for Customer Retention •
Effective Communication Strategies for Customer Retention •
Employee Engagement and Motivation in Retail •
Loyalty Programs and Rewards Schemes •
Market Research and Competitive Analysis •
Personalized Customer Service and Experience •
Predictive Analytics for Customer Churn Prediction •
Retail Customer Retention Strategies and Tactics •
Social Media Marketing for Customer Engagement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

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+44 75 2064 7455

admissions@lsib.co.uk

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Career path

Key facts about MBA with Professional Certificate in Retail Customer Retention

The MBA with Professional Certificate in Retail Customer Retention is a specialized program designed to equip students with the knowledge and skills necessary to excel in the retail industry, particularly in customer retention.
This program is ideal for professionals looking to enhance their skills in customer relationship management, sales, and marketing, with a focus on retaining existing customers and acquiring new ones.
Through this program, students will learn about the latest trends and best practices in retail customer retention, including data-driven decision making, customer segmentation, and loyalty programs.
The learning outcomes of this program include the ability to analyze customer data, develop effective retention strategies, and implement them in a retail setting.
The duration of this program is typically 6-12 months, depending on the institution and the student's prior experience and qualifications.
The program is designed to be industry-relevant, with a focus on the latest technologies and methodologies used in retail customer retention, such as artificial intelligence, social media, and data analytics.
Upon completion of the program, students will receive a professional certificate in retail customer retention, which can be used to enhance their career prospects and advance their careers in the retail industry.
The program is also designed to be flexible, with online and part-time options available to accommodate the needs of working professionals.
Overall, the MBA with Professional Certificate in Retail Customer Retention is a valuable program for anyone looking to succeed in the retail industry, particularly in customer retention and relationship management.

Why this course?

Retail Customer Retention is a vital aspect of business success in today's market, with the UK retail industry facing significant challenges in retaining customers. According to a study by the Centre for Retail Research, the average UK retail customer has a 5-7 year lifespan, with 60% of customers switching to a competitor within 6 months of purchase. To combat this, businesses must adopt effective strategies to retain customers, making an MBA with a Professional Certificate in Retail Customer Retention highly relevant.
Year Customer Retention Rate
2015 45%
2016 48%
2017 50%
2018 52%
2019 55%
2020 58%

Who should enrol in MBA with Professional Certificate in Retail Customer Retention?

Retail Customer Retention Ideal Audience
Professionals seeking to enhance their skills in customer management and retention Individuals working in the retail industry, particularly those in customer-facing roles such as sales associates, customer service representatives, and store managers
Those looking to advance their careers in retail, with a focus on customer experience and loyalty In the UK, this includes over 2.5 million retail sales assistants, with a growth rate of 3.5% per annum (ONS, 2022), and 1.3 million customer service representatives, with a growth rate of 4.5% per annum (ONS, 2022)
Business owners and managers seeking to improve customer retention rates and increase sales Those with a passion for delivering exceptional customer experiences, and a desire to stay ahead of the competition in the rapidly evolving retail landscape