MBA with Professional Certificate in Retail Customer Engagement

Thursday, 08 January 2026 23:02:52

International Students can apply

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MBA with Professional Certificate in Retail Customer Engagement

Overview

Mastering Retail Customer Engagement is crucial for businesses to thrive in today's competitive market. The MBA with Professional Certificate in Retail Customer Engagement is designed for professionals seeking to enhance their skills in customer interaction and relationship management.

Targeted at retail professionals, this program focuses on developing essential skills in customer service, sales, and marketing. You will learn how to create engaging customer experiences, build strong relationships, and drive sales growth.

Through a combination of theoretical knowledge and practical applications, you will gain a deeper understanding of customer behavior, market trends, and industry best practices.

By the end of the program, you will be equipped with the skills and knowledge to drive business success and become a customer engagement expert.

Take the first step towards mastering Retail Customer Engagement and explore this program further to discover how you can elevate your career and drive business growth.

MBA with Professional Certificate in Retail Customer Engagement is a comprehensive program that equips you with the skills to drive customer-centric business strategies. By combining MBA with a specialized retail customer engagement certificate, you'll gain a unique edge in the job market. This course offers key benefits such as enhanced leadership skills, improved business acumen, and a deeper understanding of customer behavior. With career prospects in high demand, you'll be well-positioned to succeed in senior management roles. The program's unique features include interactive case studies, industry expert guest lectures, and a focus on data-driven decision making. (12)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Retail Marketing Strategies and Tactics •
Customer Engagement and Retention Techniques •
Data Analysis for Retail Customer Insights •
Social Media Marketing for Retail Brands •
Omnichannel Retailing and Customer Experience •
Customer Service and Support in Retail •
Retail Analytics and Performance Measurement •
Brand Management and Loyalty Programs •
Digital Transformation in Retail Customer Engagement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Retail Customer Engagement

The MBA with Professional Certificate in Retail Customer Engagement is a unique and specialized program designed to equip students with the skills and knowledge required to succeed in the retail industry.
This program is ideal for individuals who want to enhance their retail management skills and gain a deeper understanding of customer engagement strategies.
Through this program, students will learn how to analyze customer behavior, develop effective marketing strategies, and create personalized customer experiences.
The learning outcomes of this program include the ability to design and implement customer engagement plans, analyze customer data, and measure the effectiveness of customer engagement strategies.
The duration of this program is typically 12-18 months, depending on the institution and the student's prior experience.
The program is designed to be flexible, with online and part-time options available to accommodate students with busy schedules.
The industry relevance of this program is high, with many retail companies seeking professionals who can develop and implement effective customer engagement strategies.
Graduates of this program can expect to find employment in retail management, customer service, marketing, and sales roles.
The program is also relevant to entrepreneurs who want to start their own retail businesses and develop effective customer engagement strategies.
Overall, the MBA with Professional Certificate in Retail Customer Engagement is a valuable program for anyone looking to succeed in the retail industry.
It provides students with the skills and knowledge required to analyze customer behavior, develop effective marketing strategies, and create personalized customer experiences.
The program is designed to be flexible and industry-relevant, making it an excellent choice for students who want to launch their careers in retail management.

Why this course?

The significance of an MBA with a Professional Certificate in Retail Customer Engagement cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial to their success, with 60% stating that it is more important than ever (Google Charts 3D Column Chart, 2022).
Industry Trends Statistics
Increased focus on omnichannel retail 85% of UK consumers prefer to shop across multiple channels (Google Charts 3D Column Chart, 2022)
Growing importance of social media in retail 71% of UK consumers use social media to research products before making a purchase (Google Charts 3D Column Chart, 2022)
Need for personalized customer experiences 62% of UK consumers expect personalized offers and recommendations from retailers (Google Charts 3D Column Chart, 2022)

Who should enrol in MBA with Professional Certificate in Retail Customer Engagement?

Ideal Audience for MBA with Professional Certificate in Retail Customer Engagement Are you a retail professional looking to enhance your skills and knowledge in customer engagement? Do you aspire to take on leadership roles in the retail industry? If so, this MBA with Professional Certificate in Retail Customer Engagement is designed for you.
Key Characteristics: You are a retail professional with at least 2 years of experience, holding a bachelor's degree in a relevant field. You have a passion for delivering exceptional customer experiences and are eager to develop your skills in areas such as customer relationship management, sales, and marketing.
Career Goals: You aim to progress to senior roles in retail, such as store manager or customer service manager, and are looking to enhance your knowledge and skills to stay ahead in the competitive retail landscape. In the UK, this could mean moving into a leadership position with a major retailer, such as Asda or Tesco, or starting your own retail business.
Skills and Knowledge: You will develop a range of skills and knowledge, including customer relationship management, sales, marketing, and retail operations. You will also gain a deeper understanding of the retail industry, including trends, challenges, and best practices.
Who Should Not Apply: This programme is not suitable for those who are new to the retail industry or lack relevant work experience. It is also not designed for those who are looking for a general management qualification, but rather a specialist programme in retail customer engagement.