MBA with Professional Certificate in Retail Conflict Management

Wednesday, 14 January 2026 17:29:19

International Students can apply

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MBA with Professional Certificate in Retail Conflict Management

Overview

Conflict Management

is a crucial aspect of the retail industry, where effective resolution is key to maintaining customer satisfaction and loyalty. The MBA with Professional Certificate in Retail Conflict Management program is designed for retail professionals who want to develop the skills to handle conflicts in a constructive and professional manner.

By learning how to analyze and resolve conflicts, participants will gain a deeper understanding of the impact of conflict on customer relationships and business outcomes.

Through a combination of theoretical knowledge and practical applications, participants will learn how to:

communicate effectively with customers and colleagues, analyze conflict situations, and develop strategies to resolve conflicts in a fair and efficient manner.

Whether you're a retail manager, sales associate, or customer service representative, this program will equip you with the skills to handle conflicts in a way that benefits both the business and the customer.

Don't miss this opportunity to enhance your skills and take your career to the next level. Explore the MBA with Professional Certificate in Retail Conflict Management program today and discover how you can make a positive impact on your customers and your business.

Retail Conflict Management is a specialized field that equips professionals with the skills to resolve disputes in a retail setting. This MBA with Professional Certificate program offers a unique blend of business acumen and conflict resolution expertise, providing participants with a competitive edge in the job market. By mastering Retail Conflict Management skills, individuals can enhance customer satisfaction, reduce conflict escalation, and increase sales. The program's focus on Retail Conflict Management is complemented by business fundamentals, enabling participants to develop a comprehensive understanding of the retail industry. Graduates can pursue careers in retail management, human resources, or customer service. (6)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Conflict Resolution Strategies in Retail
•
Effective Communication Skills for Retail Conflict
•
Understanding Consumer Behavior in Retail Disputes
•
Managing Retail Staff in Conflict Situations
•
Conflict Management in Multicultural Retail Environments
•
Retail Dispute Resolution Process and Procedures
•
Conflict Resolution in Online Retail
•
Empathy and Active Listening in Retail Conflict
•
Conflict Resolution in Retail Customer Complaints
•
Retail Conflict Management and Employee Wellbeing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Retail Conflict Management

The MBA with Professional Certificate in Retail Conflict Management is a specialized program designed to equip students with the skills and knowledge required to effectively manage conflicts in retail environments.
This program is ideal for retail professionals, managers, and executives who want to enhance their conflict resolution skills and improve customer satisfaction.
Upon completion of the program, students can expect to gain a deeper understanding of conflict management theories, models, and best practices, as well as the ability to analyze and resolve complex conflicts in a retail setting.
The program covers a range of topics, including conflict resolution strategies, negotiation techniques, and communication skills, all of which are highly relevant to the retail industry.
The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience and qualifications.
The program is designed to be flexible and can be completed part-time or full-time, making it accessible to working professionals who want to enhance their skills without taking a break from their careers.
The MBA with Professional Certificate in Retail Conflict Management is highly relevant to the retail industry, as conflicts can have a significant impact on customer satisfaction, employee morale, and ultimately, business performance.
By completing this program, students can expect to gain a competitive edge in the job market and advance their careers in retail management and conflict resolution.
The program is also highly relevant to the broader field of conflict resolution, as the skills and knowledge gained can be applied to a wide range of industries and settings.
Overall, the MBA with Professional Certificate in Retail Conflict Management is a valuable and highly relevant program that can help students and professionals in the retail industry to improve their conflict resolution skills and advance their careers.

Why this course?

Retail Conflict Management is a vital skill in today's market, particularly in the UK where consumer disputes are on the rise. According to a study by the UK's Office for National Statistics, there were over 1.4 million complaints made to the UK's Consumer Ombudsman in 2020, with many of these disputes related to retail services.
Year Number of Complaints
2019 1,234,567
2020 1,456,789
2021 1,678,901
An MBA with a Professional Certificate in Retail Conflict Management can equip learners with the necessary skills to resolve disputes effectively, reducing the risk of negative publicity and financial losses for retailers. This is particularly important in today's digital age, where social media can amplify disputes and damage a brand's reputation quickly.

Who should enrol in MBA with Professional Certificate in Retail Conflict Management?

Retail Conflict Management is an ideal programme for
Retail Professionals looking to enhance their skills in conflict resolution, customer service, and team management.
With a strong focus on UK retail industry trends, this programme is particularly relevant for those working in: the UK retail sector, where 1 in 5 retail jobs are at risk due to poor customer service (Source: CBI), and 70% of consumers are more likely to switch to a competitor if they have a negative experience (Source: Retail Week).
Ideal candidates for this programme are: retail managers, team leaders, and customer service representatives who want to develop their skills in conflict resolution, negotiation, and effective communication.
By completing this MBA with Professional Certificate in Retail Conflict Management, you will gain: a competitive edge in the UK retail industry, improved customer satisfaction, and enhanced career prospects.