MBA with Professional Certificate in Platform Customer Care

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International Students can apply

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MBA with Professional Certificate in Platform Customer Care

Overview

Platform Customer Care

is a specialized field that requires a unique blend of technical and soft skills. Customer Care professionals are the face of a company, handling customer inquiries and resolving issues in a timely and professional manner. This MBA with Professional Certificate in Platform Customer Care is designed for working professionals and individuals looking to upskill in this area.

The program focuses on developing essential skills in customer service, communication, and problem-solving, as well as platform-specific knowledge. You will learn how to analyze customer feedback, implement process improvements, and measure customer satisfaction.

By the end of the program, you will be equipped with the skills and knowledge to excel in a customer-facing role and take on leadership responsibilities. Platform Customer Care is a rapidly growing field, and this program will give you a competitive edge in the job market.

Don't miss out on this opportunity to transform your career. Explore the MBA with Professional Certificate in Platform Customer Care today and take the first step towards a rewarding career in customer care.

MBA with Professional Certificate in Platform Customer Care is an innovative program that combines the rigors of an MBA with specialized training in customer care. This unique course offers key benefits such as enhanced leadership skills, improved communication abilities, and a deeper understanding of customer needs. With a focus on platform customer care, you'll learn to navigate complex customer relationships and develop strategies to drive business growth. Career prospects are excellent, with opportunities in industries such as tech, finance, and healthcare. The program's professional certificate is highly valued by employers, making it an attractive choice for those looking to advance their careers. (5)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Communication Skills for Effective Customer Service •
Platform Customer Care Operations Management •
Customer Service Quality Assurance and Feedback •
Social Media and Digital Channels in Customer Care •
Emotional Intelligence and Empathy in Customer Interactions •
Conflict Resolution and De-Escalation Techniques •
Data Analysis and Performance Metrics in Customer Care •
Cross-Cultural Communication in a Global Customer Care Environment •
Customer Journey Mapping and Experience Design

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Platform Customer Care

The MBA with Professional Certificate in Platform Customer Care is a unique and specialized program designed to equip students with the skills and knowledge required to excel in the customer care industry.
This program is ideal for individuals who want to transition into a career in customer care or enhance their existing skills in this field.
The learning outcomes of this program include understanding the principles of customer care, developing effective communication skills, and learning how to handle customer complaints and issues.
Students will also gain knowledge of platform-specific customer care strategies and learn how to use technology to improve customer experience.
The duration of this program is typically 6-12 months, depending on the institution and the student's prior experience and qualifications.
The program is designed to be flexible and can be completed part-time or full-time, making it accessible to working professionals and individuals with other commitments.
The industry relevance of this program is high, as customer care is a critical function in many industries, including technology, finance, and healthcare.
By completing this program, graduates will be well-equipped to handle customer care roles in these industries and beyond.
The program is also relevant to the growing demand for customer experience professionals, who are responsible for designing and delivering exceptional customer experiences across various touchpoints.
Overall, the MBA with Professional Certificate in Platform Customer Care is a valuable and in-demand program that can help students launch or advance their careers in customer care.

Why this course?

Platform Customer Care is a vital aspect of any business, and an MBA with a Professional Certificate in Platform Customer Care can provide learners with the necessary skills to excel in this field. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial to their success (Source: CIM, 2020).
Industry Number of Jobs
Retail 12,000
Finance 8,000
Technology 6,000
According to a report by Glassdoor, the average salary for a Customer Service Representative in the UK is £25,000 per annum, with top-end salaries reaching up to £40,000 (Source: Glassdoor, 2022).

Who should enrol in MBA with Professional Certificate in Platform Customer Care?

Ideal Audience for MBA with Professional Certificate in Platform Customer Care Are you a UK-based business leader looking to enhance your customer care skills and stay ahead in the competitive market?
Professionals with 2-5 years of experience in customer-facing roles Those seeking to transition into customer care management or improve their existing skills to drive business growth and customer satisfaction.
Individuals with a passion for delivering exceptional customer experiences Those looking to develop a deeper understanding of platform customer care, including digital channels, social media, and data-driven decision making.
Business leaders seeking to enhance their leadership skills Those interested in exploring the intersection of technology, customer care, and business strategy to drive innovation and growth.
Professionals in the UK looking to upskill or reskill Those seeking to stay competitive in the UK job market, with a focus on customer care, digital transformation, and business leadership.