MBA with Professional Certificate in Personalized Customer Service

Friday, 09 January 2026 14:25:54

International Students can apply

Apply Now     Viewbook

MBA with Professional Certificate in Personalized Customer Service

Overview

Personalized Customer Service

is a specialized field that focuses on delivering exceptional customer experiences. This MBA with Professional Certificate in Personalized Customer Service is designed for business professionals who want to enhance their skills in creating tailored customer interactions. The program aims to equip learners with the knowledge and tools to analyze customer needs, develop effective solutions, and implement personalized service strategies. By combining theoretical foundations with practical applications, this program helps learners develop a deep understanding of customer-centric approaches and their impact on business success. Explore this program to discover how you can elevate your customer service skills.

MBA with Professional Certificate in Personalized Customer Service is an innovative program that combines the rigors of an MBA with specialized training in customer service. This course offers key benefits such as enhanced leadership skills, improved business acumen, and a competitive edge in the job market. With a focus on personalized customer service, graduates will be equipped to deliver exceptional customer experiences and drive business growth. The program's unique features include a professional certificate in customer service, ensuring graduates are job-ready and in-demand. Career prospects are excellent, with opportunities in various industries, including retail, finance, and healthcare. (5)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Effective Communication Skills for Customer Service •
Personalized Customer Service Strategies •
Customer Service Quality Standards and Metrics •
Conflict Resolution and Negotiation Techniques •
Emotional Intelligence in Customer Service •
Advanced Customer Service Tools and Technologies •
Cultural Competence in Customer Service •
Customer Retention and Loyalty Programs •
Social Media and Customer Service Integration

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Personalized Customer Service

The MBA with Professional Certificate in Personalized Customer Service is a unique program that combines the rigors of a Master's in Business Administration with specialized training in customer service.
This program is designed to equip students with the skills and knowledge necessary to deliver exceptional customer experiences in a rapidly changing business landscape.
By focusing on the art and science of personalized customer service, students will learn how to build strong relationships with customers, drive loyalty, and increase revenue.
The learning outcomes of this program include developing a deep understanding of customer needs, creating personalized customer experiences, and leveraging technology to enhance customer engagement.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience.
Throughout the program, students will engage in a range of activities, including case studies, group projects, and presentations, to develop their critical thinking, communication, and problem-solving skills.
The industry relevance of this program is high, as companies across various sectors are recognizing the importance of delivering exceptional customer experiences to stay competitive.
By completing this program, graduates will be well-positioned to take on leadership roles in customer-facing functions, such as customer service, sales, and marketing.
The MBA with Professional Certificate in Personalized Customer Service is a valuable asset for anyone looking to launch or advance a career in customer service, and is particularly relevant in today's digital age.

Why this course?

The significance of an MBA with a Professional Certificate in Personalized Customer Service cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer service is crucial to their success. This is reflected in the growing demand for professionals with expertise in personalized customer service.
Industry Number of Jobs
Retail 12,000
Finance 8,000
Healthcare 6,000

Who should enrol in MBA with Professional Certificate in Personalized Customer Service?

Ideal Audience for MBA with Professional Certificate in Personalized Customer Service Are you a business professional looking to enhance your skills in customer service and leadership? Do you aspire to take your career to the next level in the UK's competitive job market?
Demographics: Our ideal candidate is a UK-based professional with 2-5 years of experience in a customer-facing role, such as sales, marketing, or customer support. They are likely to be from a diverse range of industries, including finance, retail, and healthcare.
Career Goals: Our ideal candidate is looking to advance their career in a leadership role, such as team manager or department head. They are eager to develop the skills and knowledge required to deliver exceptional customer service and drive business growth in the UK.
Skills and Knowledge: Our ideal candidate has a strong foundation in business principles, including finance, marketing, and operations. They are also familiar with customer service best practices and have experience working with diverse customer groups.
Personal Qualities: Our ideal candidate is a motivated and results-driven individual with excellent communication and interpersonal skills. They are adaptable, flexible, and able to work effectively in a fast-paced environment.