MBA with Professional Certificate in Organisational Customer Experience

Thursday, 15 January 2026 11:54:50

International Students can apply

Apply Now     Viewbook

MBA with Professional Certificate in Organisational Customer Experience

Overview

Organisational Customer Experience

is a vital aspect of business success in today's market. Customer experience is the key to driving loyalty and growth. This MBA with Professional Certificate in Organisational Customer Experience is designed for business professionals who want to develop the skills to deliver exceptional customer experiences.

Through this programme, you will learn how to design and implement customer experience strategies that drive business results. You will gain a deep understanding of customer needs, preferences, and behaviors, and how to use this knowledge to create memorable and impactful experiences.

Our programme is perfect for executives and managers who want to take their customer experience to the next level. You will learn how to measure and optimize customer experience, and how to use data and analytics to inform your customer experience strategy.

Don't miss out on this opportunity to transform your customer experience and take your business to new heights. Explore our MBA with Professional Certificate in Organisational Customer Experience today and discover how to deliver exceptional customer experiences that drive business success.

Organisational Customer Experience is a game-changer for professionals seeking to elevate their careers. This MBA with Professional Certificate programme is designed to equip you with the skills to deliver exceptional customer experiences, driving business growth and loyalty. By combining theoretical knowledge with practical tools, you'll gain a deep understanding of customer needs and preferences. With organisational customer experience at its core, this course offers career prospects in various industries, including retail, finance, and healthcare. Unique features include a focus on data-driven decision making and collaboration with industry experts. Unlock your potential with this transformative programme. (5)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Journey Mapping • Customer Experience Strategy • Organisational Change Management • Service Design Thinking • Experience Mapping Techniques • Customer Feedback Analysis • Employee Engagement in CX • Measuring CX Performance Metrics • CX Metrics and KPIs • Organisational Culture and CX

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Organisational Customer Experience

The MBA with Professional Certificate in Organisational Customer Experience is a unique and in-demand programme that combines the rigour of an MBA with the focus on customer experience. This programme is designed to equip students with the skills and knowledge required to drive business growth through exceptional customer experiences. By completing this programme, students can expect to gain a deep understanding of customer experience management, including customer journey mapping, service design, and customer relationship management. They will also develop skills in data analysis, market research, and business strategy, all of which are essential for creating a customer-centric organisation. The duration of the programme is typically 12-18 months, depending on the institution and the student's prior experience. This allows students to balance their studies with their existing work commitments, making it an ideal option for working professionals. The industry relevance of this programme is high, as organisations are increasingly recognising the importance of customer experience in driving business success. Companies such as Amazon, Apple, and Netflix have all prioritised customer experience, and this programme will equip students with the skills and knowledge required to join these ranks. Upon completion of the programme, students can expect to gain a professional certificate in Organisational Customer Experience, which is highly valued by employers. This certification demonstrates a student's expertise in customer experience management and their ability to drive business growth through exceptional customer experiences. Overall, the MBA with Professional Certificate in Organisational Customer Experience is a unique and in-demand programme that offers students a comprehensive education in customer experience management. With its industry-relevant curriculum, flexible duration, and high-impact certification, this programme is an excellent option for working professionals looking to advance their careers in customer experience.

Why this course?

Organisational Customer Experience is a vital aspect of business success in today's market. According to a survey by the Centre for Retail Research, the UK retail industry is expected to reach £2.9 trillion by 2025, with customer experience playing a crucial role in driving sales and loyalty. A professional certificate in Organisational Customer Experience can provide learners with the skills and knowledge needed to deliver exceptional customer experiences and drive business growth.
UK Retail Industry Size Growth Rate
£2.9 trillion 4.5%
£2.2 trillion 5.1%
£1.8 trillion 6.2%

Who should enrol in MBA with Professional Certificate in Organisational Customer Experience?

Ideal Audience for MBA with Professional Certificate in Organisational Customer Experience Are you a UK-based business leader looking to enhance your customer experience skills and drive business growth?
Key Characteristics: You are a senior manager or executive with 5+ years of experience in a UK-based organisation, seeking to develop strategic customer experience capabilities to stay ahead of the competition.
Industry Focus: You work in a UK-based industry that values customer experience, such as finance, retail, or healthcare, and are looking to apply customer experience principles to drive business success.
Career Goals: You aim to develop a deeper understanding of customer experience strategy, design, and delivery, and are looking to apply this knowledge to drive business growth, improve customer satisfaction, and stay competitive in the UK market.
Learning Outcomes: Upon completion of the programme, you will be able to design and deliver customer experience strategies that drive business growth, improve customer satisfaction, and stay ahead of the competition in the UK market.