MBA with Professional Certificate in Open-minded Customer Service

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International Students can apply

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MBA with Professional Certificate in Open-minded Customer Service

Overview

Open-minded Customer Service

is designed for professionals seeking to enhance their skills in delivering exceptional customer experiences. This MBA with Professional Certificate program focuses on fostering a customer-centric approach, encouraging learners to adopt a flexible mindset and develop effective communication strategies. Some key takeaways include:
Understanding customer needs and preferences
Developing active listening skills
Building strong relationships through empathy and trust By completing this program, learners will gain a deeper understanding of the importance of open-minded customer service in today's fast-paced business environment. Take the first step towards transforming your customer service skills and explore this program further to discover how you can make a positive impact on your organization.

MBA with Professional Certificate in Open-minded Customer Service is an innovative program that combines the rigors of an MBA with the art of exceptional customer service. This course equips you with the skills to deliver outstanding customer experiences, leading to increased customer loyalty and retention. By mastering the principles of open-minded customer service, you'll gain a competitive edge in the job market and unlock career advancement opportunities. The program's unique features include a focus on emotional intelligence, conflict resolution, and cultural sensitivity. With this groundbreaking certification, you'll be equipped to thrive in today's customer-centric business landscape. (30)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Fundamentals •
Open-Minded Communication Skills •
Effective Listening and Empathy •
Conflict Resolution and Negotiation •
Customer Relationship Management •
Professionalism and Attitude in Customer Service •
Cultural Competence in Customer Service •
Technology and Digital Tools in Customer Service •
Measuring Customer Satisfaction and Feedback •
Advanced Customer Service Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Open-minded Customer Service

The MBA with Professional Certificate in Open-minded Customer Service is a unique and specialized program that combines the rigors of an MBA with the skills and knowledge required to excel in customer-facing roles.
This program is designed to equip students with the ability to understand and address the needs of customers, leading to increased customer satisfaction and loyalty.
Through a combination of theoretical and practical learning, students will develop a deep understanding of customer service principles, including communication, conflict resolution, and relationship-building.
The program's focus on open-minded customer service enables students to approach customer interactions with empathy, flexibility, and a customer-centric mindset.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
Industry relevance is a key aspect of this program, as it prepares students for careers in customer-facing roles across various industries, including retail, hospitality, and finance.
The skills and knowledge gained through this program are highly valued by employers, who recognize the importance of providing exceptional customer service in today's competitive marketplace.
Upon completion of the program, students will be awarded an MBA degree and a professional certificate in open-minded customer service, demonstrating their expertise and commitment to delivering exceptional customer experiences.
The program's emphasis on open-minded customer service enables students to navigate complex customer interactions with confidence and poise, leading to increased job satisfaction and career advancement opportunities.
Overall, the MBA with Professional Certificate in Open-minded Customer Service is an excellent choice for individuals seeking to launch or advance their careers in customer-facing roles.

Why this course?

Open-minded Customer Service is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, employing over 2.5 million people (Source: Office for National Statistics). A Master's in Business Administration (MBA) with a Professional Certificate in Open-minded Customer Service can provide learners with the necessary knowledge and skills to excel in this field.
UK Customer Service Industry Employment Figures Value (£ billion)
2020 2.5 million 43.8
2019 2.3 million 42.5
2018 2.1 million 41.2

Who should enrol in MBA with Professional Certificate in Open-minded Customer Service?

Ideal Audience for MBA with Professional Certificate in Open-minded Customer Service Are you a business professional looking to enhance your customer service skills and advance your career in the UK?
Demographics: Typically, our ideal learners are UK-based professionals aged 25-45, with 5-15 years of work experience in customer-facing roles, such as sales, marketing, or customer support.
Career Goals: Our learners aim to develop open-minded customer service skills to progress in their careers, with a focus on leadership, management, and entrepreneurship roles in the UK.
Skills and Knowledge: Our learners seek to acquire skills in areas such as customer relationship management, conflict resolution, and emotional intelligence, with a focus on applying these skills in a UK business context.
Personal Qualities: Our ideal learners possess a growth mindset, are adaptable, and enjoy working in a fast-paced, dynamic environment. They are also committed to ongoing learning and professional development.