MBA with Professional Certificate in On-demand Customer Support

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International Students can apply

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MBA with Professional Certificate in On-demand Customer Support

Overview

On-demand Customer Support


Develop the skills to deliver exceptional customer experiences in the digital age with our MBA with Professional Certificate in On-demand Customer Support.


Learn how to design and implement effective on-demand support strategies that meet the evolving needs of customers. This program is designed for professionals seeking to enhance their skills in customer service, technical support, and relationship management.

Gain a deeper understanding of the latest trends and best practices in on-demand customer support, including AI-powered chatbots, social media engagement, and data-driven decision making.


Unlock your potential and take your career to the next level with this comprehensive program. Explore the program further and discover how you can deliver world-class customer support that drives business success.

On-demand Customer Support is a game-changer in the industry, offering a unique blend of business acumen and technical expertise. This MBA with Professional Certificate in On-demand Customer Support equips you with the skills to thrive in a rapidly evolving market. You'll gain a deep understanding of customer behavior, on-demand support strategies, and data-driven decision making. With a strong focus on practical application, you'll develop a comprehensive toolkit to drive business growth and success. Career prospects are vast, with opportunities in tech, finance, and more. Unlock your potential with this on-demand customer support MBA. (5)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
On-Demand Customer Support Strategies •
Effective Communication Skills for Customer Support •
Problem-Solving and Conflict Resolution Techniques •
Time Management and Productivity in Customer Support •
Social Media and Customer Support Integration •
Data Analysis and Performance Metrics for Customer Support •
Emotional Intelligence and Empathy in Customer Interactions •
Cloud-Based Customer Support Software and Tools •
Industry-Specific Customer Support Requirements and Regulations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in On-demand Customer Support

The MBA with Professional Certificate in On-demand Customer Support is a unique program that combines the rigors of an MBA with specialized training in on-demand customer support. This program is designed to equip students with the skills and knowledge necessary to succeed in today's fast-paced business environment, where customer support is a critical component of any organization's success. Through this program, students will learn the essential skills and competencies required to provide exceptional on-demand customer support, including communication, problem-solving, and technical skills. They will also gain a deep understanding of the business principles and concepts that underpin customer support, including marketing, finance, and operations. The program is designed to be completed in a relatively short duration of 12-18 months, depending on the student's prior experience and academic background. This allows students to quickly gain the skills and knowledge they need to enter the workforce and start providing on-demand customer support. The MBA with Professional Certificate in On-demand Customer Support is highly relevant to the customer support industry, as it provides students with a comprehensive understanding of the skills and competencies required to succeed in this field. The program is also highly relevant to the business world, as it provides students with a deep understanding of the business principles and concepts that underpin customer support. Upon completion of the program, students will be awarded an MBA degree and a professional certificate in on-demand customer support. This will enable them to demonstrate their expertise and commitment to potential employers, and to stand out in a competitive job market. The program is designed to be flexible and accessible, with online and part-time options available to accommodate students with busy schedules. This allows students to balance their studies with their work and other responsibilities, and to quickly gain the skills and knowledge they need to succeed in the customer support industry. Overall, the MBA with Professional Certificate in On-demand Customer Support is a unique and highly relevant program that provides students with the skills and knowledge they need to succeed in today's fast-paced business environment.

Why this course?

On-demand Customer Support is a vital aspect of modern business, with the UK's customer service industry valued at £1.3 trillion (Source: Statista, 2022). As companies strive to provide exceptional customer experiences, the demand for skilled professionals in on-demand customer support is on the rise. An MBA with a professional certificate in on-demand customer support can equip learners with the necessary skills to succeed in this field.
Industry Growth Employment Opportunities
25% growth in on-demand customer support services (Source: ResearchAndMarkets, 2020) Over 1 million customer service jobs available in the UK (Source: Indeed, 2022)
Increasing demand for remote customer support agents (Source: Upwork, 2022) 60% of UK businesses plan to hire more customer service staff in the next 12 months (Source: CIPD, 2022)

Who should enrol in MBA with Professional Certificate in On-demand Customer Support?

Ideal Audience for MBA with Professional Certificate in On-demand Customer Support Are you a business professional looking to enhance your skills in customer support and drive business growth in the UK?
Professionals with 2-5 years of experience in customer-facing roles In the UK, 1 in 5 customer service representatives leave their jobs within 2 years, making it essential for professionals to upskill and reskill in on-demand customer support.
Aspiring managers and team leaders The UK's customer service industry is expected to grow by 10% annually, with managers and team leaders playing a crucial role in driving this growth through effective on-demand customer support strategies.
Entrepreneurs and small business owners With the rise of e-commerce and digital transformation, entrepreneurs and small business owners need to develop the skills to provide exceptional on-demand customer support and drive customer loyalty.