MBA with Professional Certificate in Omnichannel Service Design

Friday, 24 April 2026 10:09:25

International Students can apply

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MBA with Professional Certificate in Omnichannel Service Design

Overview

OmniChannel Service Design

is a specialized field that focuses on creating seamless customer experiences across multiple touchpoints. This MBA with Professional Certificate in OmniChannel Service Design is designed for professionals who want to develop the skills to design and deliver exceptional customer experiences in today's fast-paced digital landscape.

By combining business acumen with design thinking, this program equips learners with the knowledge to create innovative solutions that drive business growth and customer loyalty.

Some of the key topics covered in this program include customer journey mapping, service blueprinting, and design thinking methodologies.

Through a combination of coursework and real-world projects, learners will develop the skills to design and deliver omnichannel services that meet the evolving needs of customers.

Whether you're looking to advance your career or start a new one, this program is perfect for anyone who wants to make a meaningful impact in the world of customer experience.

So why wait? Explore the world of OmniChannel Service Design today and discover a career that's full of purpose and possibility.

Omnichannel Service Design is a game-changer for business leaders seeking to revolutionize customer experiences. This MBA with Professional Certificate in Omnichannel Service Design equips you with the skills to create seamless, end-to-end experiences that drive loyalty and growth. By combining Omnichannel Service Design with business acumen, you'll gain a competitive edge in the market. Key benefits include enhanced customer satisfaction, increased efficiency, and improved profitability. Career prospects are vast, with opportunities in industries such as retail, finance, and healthcare. Unique features include a focus on human-centered design and collaboration with industry experts. (9)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Journey Mapping • Customer Experience • Service Design •
Service Blueprinting • Process Mapping • Service Strategy •
Touchpoint Analysis • User Experience • Service Quality •
Service Modelling • Service Architecture • Service Engineering •
Design Thinking • Human-Centred Design • Innovation •
Service Metrics • Key Performance Indicators • Service Measurement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Omnichannel Service Design

The MBA with Professional Certificate in Omnichannel Service Design is a unique and specialized program that combines the rigors of an MBA with the expertise of service design. This program is designed to equip students with the knowledge and skills necessary to create seamless customer experiences across multiple touchpoints and channels. Through this program, students will learn how to design and deliver omnichannel services that meet the evolving needs of customers. They will gain a deep understanding of service design principles, human-centered design, and service blueprints. They will also learn how to apply design thinking to solve complex business problems and create innovative solutions. The program is designed to be completed in 12-18 months, with a duration of 2 years. Students will take a combination of core and elective courses, including service design, human-centered design, and service management. They will also have the opportunity to work on real-world projects and collaborate with industry partners. The MBA with Professional Certificate in Omnichannel Service Design is highly relevant to the service design industry, which is growing rapidly and is expected to reach $1.4 trillion by 2025. The program will equip students with the skills and knowledge necessary to succeed in this field and create innovative solutions that meet the evolving needs of customers. Upon completion of the program, students will receive an MBA degree and a professional certificate in omnichannel service design. They will be well-equipped to take on leadership roles in service design and drive business growth through innovative solutions. The program is designed to be flexible and accessible, with online and on-campus options available.

Why this course?

Omnichannel Service Design is a vital aspect of business strategy in today's market, where customers expect seamless interactions across multiple channels. According to a survey by the Centre for Retail Research, 75% of UK consumers expect a consistent brand experience across all touchpoints (Google Charts 3D Column Chart, see below). This highlights the significance of having a professional certificate in Omnichannel Service Design for MBA graduates.
Channel Importance
Social Media 80%
Email 75%
In-Store Experience 85%

Who should enrol in MBA with Professional Certificate in Omnichannel Service Design?

Ideal Audience for MBA with Professional Certificate in Omnichannel Service Design Are you a forward-thinking business leader looking to stay ahead of the curve in the UK's rapidly evolving service design landscape?
Key Characteristics: You're likely a senior manager or executive with 5+ years of experience in a UK-based organisation, seeking to enhance your skills in service design, customer experience, and digital transformation.
Industry Focus: You're drawn to the retail, finance, healthcare, or technology sectors, where service design plays a critical role in driving business growth, improving customer satisfaction, and staying competitive in the UK market.
Learning Goals: You aim to develop a deeper understanding of omnichannel service design principles, tools, and best practices, enabling you to design and deliver exceptional customer experiences that drive business success in the UK.
Target Skills: You're looking to acquire skills in service design thinking, customer journey mapping, service blueprints, and design sprints, as well as knowledge of design tools like Sketch, Figma, and Adobe XD.