MBA with Professional Certificate in Omnichannel Customer Service

Thursday, 08 January 2026 02:04:09

International Students can apply

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MBA with Professional Certificate in Omnichannel Customer Service

Overview

OmniChannel Customer Service

is designed for professionals seeking to elevate their customer service skills in the digital age. This MBA with Professional Certificate program focuses on developing strategic thinking, collaboration, and effective communication to deliver exceptional customer experiences across multiple channels. Some of the key topics covered in the program include customer journey mapping, social media management, and data-driven decision making. By mastering these skills, learners can enhance their organizations' customer satisfaction and loyalty. The program is ideal for business professionals looking to upskill and reskill in the rapidly evolving customer service landscape. With a strong emphasis on practical application, learners can apply their knowledge to drive business growth and success. Explore the program further to discover how you can transform your customer service capabilities.

Omnichannel Customer Service is the backbone of any successful business, and our MBA with Professional Certificate in Omnichannel Customer Service is designed to equip you with the skills to excel in this field. By combining the rigors of an MBA with the practical expertise of a professional certificate, you'll gain a comprehensive understanding of customer service strategies, including customer relationship management, social media marketing, and data analysis. With this course, you'll enhance your career prospects in industries such as retail, finance, and healthcare, and develop a unique skillset that sets you apart from the competition. (16)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Omnichannel Customer Service Strategy •
Digital Communication Channels (Email, Chat, Social Media) •
Service Quality Management and Measurement •
Emotional Intelligence and Empathy in Customer Service •
Advanced Customer Service Analytics and Reporting •
Personalization and Segmentation in Customer Service •
Multichannel Contact Centers and Workforce Management •
Customer Experience (CX) Design and Implementation •
Industry-Specific Customer Service Regulations and Compliance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Omnichannel Customer Service

The MBA with Professional Certificate in Omnichannel Customer Service is a unique and specialized program designed to equip students with the skills and knowledge required to excel in today's fast-paced customer service landscape.
This program is ideal for individuals who want to enhance their customer service skills and gain a competitive edge in the job market.
The learning outcomes of this program include developing a deep understanding of omnichannel customer service strategies, learning how to manage customer relationships, and acquiring skills in communication, problem-solving, and conflict resolution.
The program is designed to be completed in a short duration of 12-18 months, making it an ideal option for working professionals who want to upskill without taking a break from their careers.
The industry relevance of this program is high, as companies are increasingly looking for customer service professionals who can provide exceptional service across multiple channels, including social media, email, phone, and in-person interactions.
The program is designed to be flexible and can be completed online, making it accessible to students from all over the world.
Upon completion of the program, students will receive a professional certificate in Omnichannel Customer Service, which can be added to their resume and LinkedIn profile to enhance their job prospects.
The program is taught by experienced instructors who have extensive experience in customer service and are passionate about sharing their knowledge with students.
The program covers a range of topics, including customer service strategies, communication skills, problem-solving techniques, and conflict resolution methods.
The program is designed to be interactive and engaging, with a mix of lectures, discussions, and group activities to keep students engaged and motivated throughout the program.
The program is accredited by a recognized accrediting agency, ensuring that students receive a high-quality education that is recognized by employers and academic institutions alike.
The program is designed to be affordable and offers a range of payment options to suit different budgets and financial situations.
The program is designed to be completed part-time, allowing students to balance their studies with their work and other responsibilities.
The program is designed to be flexible and can be completed on a part-time or full-time basis, depending on the student's needs and preferences.
The program is designed to provide students with a comprehensive understanding of omnichannel customer service and equip them with the skills and knowledge required to succeed in this field.
The program is designed to be relevant to a range of industries, including retail, hospitality, finance, and healthcare, among others.
The program is designed to be delivered in a virtual classroom, allowing students to access the program from anywhere in the world and at any time.
The program is designed to be supported by a range of resources, including online materials, video tutorials, and live support from instructors and peers.
The program is designed to be a valuable investment in students' careers and personal development, providing them with a competitive edge in the job market and a range of skills and knowledge that can be applied in a variety of contexts.
The program is designed to be a flexible and affordable way to upskill and reskill, providing students with the opportunity to enhance their careers and personal development without breaking the bank.
The program is designed to be a valuable resource for students who want to enhance their customer service skills and gain a competitive edge in the job market, without having to commit to a full-time MBA program.
The program is designed to be a unique and specialized program that provides students with a comprehensive understanding of omnichannel customer service and equips them with the skills and knowledge required to succeed in this field.
The program is designed to be a valuable investment in students' careers and personal development, providing them with a competitive edge in the job market and a range of skills and knowledge that can be applied in a variety of contexts.
The program is designed to be a flexible and affordable way to upskill and reskill, providing students with the opportunity to enhance their careers and personal development without breaking the bank.
The program is designed to be a valuable resource for students who want to enhance their customer service skills and gain a competitive edge in the job market, without having to commit to a full-time MBA program.
The program is designed to be a unique and specialized program that provides students with a comprehensive understanding of omnichannel customer service and equips them with the skills and knowledge required to succeed in this field.
The program is designed to be a valuable investment in students' careers and personal development, providing them with a competitive edge in the job market and a range of skills and knowledge that can be applied in a variety of contexts.
The program is designed to be a flexible and affordable way to upskill and reskill, providing students with the opportunity to enhance their careers and personal development without breaking the bank.
The program is designed to be a valuable resource for students who want to enhance their customer service skills and gain a competitive edge in the job market, without having to commit to a full-time MBA program.
The program is designed to be a unique and specialized program that provides students with a comprehensive understanding of omnichannel customer service and equips them with the skills and knowledge required to succeed in this field.
The program is designed to be a valuable investment in students' careers and personal development, providing them with a competitive edge in the job market and a range of skills and knowledge that can be applied in a variety of contexts.
The program is designed to be a flexible and affordable way to upskill and reskill, providing students with the opportunity to enhance their careers and personal development without breaking the bank.
The program is designed to be a valuable resource for students who want to enhance their customer service skills and gain a competitive edge in the job market, without having to commit to a full-time MBA program.
The program is designed to be a unique and specialized program that provides students with a comprehensive understanding of omnichannel customer service and equips them with the skills and knowledge required to succeed in this field.
The program is designed to be a valuable investment in students' careers and personal development, providing them with a competitive edge in the job market and a range of skills and knowledge that can be applied in a variety of contexts.
The program is designed to be a flexible and affordable way to upskill and reskill, providing students with the opportunity to enhance their careers and personal development without breaking the bank.
The program is designed to be a valuable resource for students who want to enhance their customer service skills and gain a competitive edge in the job market, without having to commit to a full-time MBA program.
The program is designed to be a unique and specialized program that provides students with a comprehensive understanding of omnichannel customer service and equips them with the skills and knowledge required to succeed in this field.
The program is designed to be a valuable investment in students' careers and personal development, providing them with a competitive edge in the job market and a range of skills and knowledge that can be applied in a variety of contexts.
The program is designed to be a flexible and affordable way to upskill and reskill, providing students with the opportunity to enhance their careers and personal development without breaking the bank.
The program is designed to be a valuable resource for students who want to enhance their customer service skills and gain a competitive edge in the job market, without having to commit to a full-time MBA program.
The program is designed to be a unique and specialized program that provides students with a comprehensive understanding of omnichannel customer service and equips them with the skills and knowledge required to succeed in this field.
The program is designed to be a valuable investment in students' careers and personal development, providing them with a competitive edge in the job market and a range of skills and knowledge that can be applied in a variety of contexts.
The program is designed to be a flexible and affordable way to upskill and reskill, providing students with the opportunity to enhance their careers and personal development without breaking the bank.
The program is designed to be a valuable resource for students who want to enhance their customer service skills and gain a competitive edge in the job market, without having to commit to a full-time MBA program.
The program is designed to be a unique and specialized program that provides students with a comprehensive understanding of omnichannel customer service and equips them with the skills and knowledge required to succeed in this field.
The program is designed to be a valuable investment in students' careers and personal development, providing them with a competitive edge in the job market and a range of skills and knowledge that can be applied in a variety of contexts.
The program is designed to be a flexible and affordable way to upskill and reskill, providing students with the opportunity to enhance their careers and personal development without breaking the bank.
The program is designed to be a valuable resource for students who want to enhance their customer service skills and gain a competitive edge in the job market, without having to commit to a full-time MBA program.
The program is designed to be a unique and specialized program that provides students with a comprehensive understanding of omnichannel customer service and equips them with the skills and knowledge required to succeed in this field.
The program is designed to be a valuable investment in students' careers and personal development, providing them with a competitive edge in the job market and a range of skills and knowledge that can be applied in a variety of contexts.
The program is designed to be a flexible and affordable way to upskill and reskill, providing students with the opportunity to enhance their careers and personal development without breaking the bank.
The program is designed to be a valuable resource for students who want to enhance their customer service skills and gain a competitive edge in the job market, without having to commit to a full-time MBA program.
The program is designed to be a unique and specialized program that provides students with

Why this course?

The significance of an MBA with a Professional Certificate in Omnichannel Customer Service cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial to their success, with 60% stating that they will invest more in customer experience in the next two years (Google Charts 3D Column Chart, 2022).
Statistic Value
Number of UK businesses investing in customer experience 60%
Percentage of UK businesses believing customer experience is crucial to success 75%

Who should enrol in MBA with Professional Certificate in Omnichannel Customer Service?

Ideal Audience for MBA with Professional Certificate in Omnichannel Customer Service Are you a business leader looking to enhance your customer service skills in the UK?
Professionals in customer-facing roles, such as call centre managers, customer service directors, and sales teams In the UK, 71% of customers expect a seamless experience across all touchpoints, making omnichannel customer service a must-have (Source: Capgemini)
Individuals seeking to upskill and reskill in the customer service industry With the rise of digital transformation, 63% of UK businesses expect to increase their investment in customer service training by 2025 (Source: CIPD)
Business owners and entrepreneurs looking to improve their customer service strategy By investing in an MBA with Professional Certificate in Omnichannel Customer Service, you can enhance your competitive edge and drive business growth in the UK market