MBA with Professional Certificate in Next-Gen Customer Experience

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International Students can apply

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MBA with Professional Certificate in Next-Gen Customer Experience

Overview

Next-Gen Customer Experience


Transform your business with the MBA with Professional Certificate in Next-Gen Customer Experience, designed for professionals seeking to elevate their customer-centric skills.


Learn how to create personalized experiences, leverage data-driven insights, and foster loyalty with our expert-led program.


Develop a deep understanding of customer behavior, preferences, and pain points, and apply this knowledge to drive business growth and innovation.


Gain a competitive edge in the market and take your career to the next level with this comprehensive program.


Explore the Next-Gen Customer Experience and discover how to deliver exceptional customer experiences that drive business success.

Next-Gen Customer Experience is revolutionizing the way businesses interact with their customers. This MBA with Professional Certificate program equips you with the skills to design and deliver exceptional customer experiences, driving loyalty and growth. With a focus on data-driven decision making, you'll learn to analyze customer behavior and preferences, and develop strategies to meet their evolving needs. Key benefits include enhanced career prospects, improved business outcomes, and a competitive edge in the market. Our unique features include a combination of theoretical foundations and practical applications, ensuring you're equipped to drive real-world impact. (13)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Experience Strategy
•
Next-Gen Customer Experience Design
•
Digital Transformation for Customer Experience
•
Emotional Intelligence in Customer Experience
•
Data-Driven Decision Making for CX
•
Artificial Intelligence in Customer Service
•
Voice UI and Conversational Design
•
Personalization and Segmentation in CX
•
Measuring and Optimizing Customer Experience
•
Cultural Transformation for a Customer-Centric Organization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Next-Gen Customer Experience

The MBA with Professional Certificate in Next-Gen Customer Experience is a comprehensive program designed to equip students with the skills and knowledge required to deliver exceptional customer experiences in today's digital landscape.
This program focuses on the latest trends and technologies in customer experience, including AI, blockchain, and the Internet of Things (IoT), and how they can be leveraged to create personalized and seamless experiences for customers.
Through a combination of theoretical foundations and practical applications, students will learn how to design, implement, and measure the effectiveness of customer experience strategies, as well as how to analyze customer data and behavior to inform business decisions.
The program is designed to be completed in a short duration of 12-18 months, making it an ideal option for working professionals who want to upskill and reskill in the field of customer experience.
The MBA with Professional Certificate in Next-Gen Customer Experience is highly relevant to the industry, as companies are increasingly recognizing the importance of customer experience in driving business success and loyalty.
Upon completion of the program, students will be equipped with the skills and knowledge required to drive business growth through exceptional customer experiences, and will be able to apply their learning in a variety of industries, including retail, finance, and healthcare.
The program is designed to be flexible and accessible, with online and part-time options available to accommodate the needs of working professionals.
The MBA with Professional Certificate in Next-Gen Customer Experience is a unique and valuable addition to any MBA program, providing students with a specialized skillset and knowledge in the field of customer experience that is in high demand by employers.
By combining the theoretical foundations of an MBA with the practical applications of a professional certificate, this program provides students with a comprehensive education that prepares them for leadership roles in customer experience management.
The program is designed to be industry-relevant, with a focus on the latest trends and technologies in customer experience, and is taught by industry experts who have extensive experience in the field.
The MBA with Professional Certificate in Next-Gen Customer Experience is a valuable investment for students who want to advance their careers in customer experience management and drive business growth through exceptional customer experiences.

Why this course?

Next-Gen Customer Experience is a vital aspect of business success in today's market. According to a survey by the Centre for Retail Research, the UK retail industry is expected to reach £2.9 trillion by 2025, with customer experience playing a crucial role in driving sales and loyalty. A study by the Chartered Institute of Marketing found that 85% of customers are willing to pay more for better customer experiences.
Statistic Value
Number of customers who prefer personalized experiences 75%
Percentage of customers who are willing to pay more for better customer experiences 85%
Average time spent by customers on a website 2 minutes 15 seconds

Who should enrol in MBA with Professional Certificate in Next-Gen Customer Experience?

Ideal Audience for Next-Gen Customer Experience MBA Are you a forward-thinking business leader looking to elevate your customer experience strategy? Do you want to stay ahead of the curve in a rapidly changing market?
Key Characteristics: You are a senior manager or executive with 5+ years of experience in a customer-facing role, preferably in a UK-based organisation. You have a strong understanding of customer experience principles and are eager to develop your skills in data-driven decision making, digital transformation, and emotional intelligence.
Industry Insights: In the UK, 75% of customers expect a seamless experience across all touchpoints, with 60% willing to switch to a competitor if their expectations aren't met. By upskilling in Next-Gen Customer Experience, you'll be equipped to drive business growth, improve customer satisfaction, and stay competitive in a market where customer experience is king.
Learning Outcomes: Upon completion of the programme, you'll gain a deep understanding of customer experience principles, data-driven decision making, and digital transformation strategies. You'll also develop essential skills in emotional intelligence, leadership, and communication, enabling you to drive business growth and improve customer satisfaction in your organisation.