MBA with Professional Certificate in Modern Customer Service

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International Students can apply

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MBA with Professional Certificate in Modern Customer Service

Overview

Customer Service

is a vital aspect of any business, and the MBA with Professional Certificate in Modern Customer Service program is designed to equip professionals with the skills to deliver exceptional customer experiences. This program is ideal for executives and managers looking to enhance their leadership skills and stay ahead in the competitive market. By focusing on customer-centric strategies, the program helps learners develop a deep understanding of customer needs and preferences. With a strong emphasis on communication and problem-solving, this program is perfect for those seeking to elevate their careers in customer-facing roles. Explore this program further to discover how you can transform your customer service skills and take your career to the next level.

MBA with Professional Certificate in Modern Customer Service is an innovative program that combines the rigors of an MBA with the skills to deliver exceptional customer experiences. By focusing on customer-centric leadership, this course equips you with the knowledge to drive business growth through customer satisfaction. You'll gain a deep understanding of modern customer service strategies and learn how to apply them in real-world settings. With a strong emphasis on business acumen and leadership skills, this program is ideal for professionals looking to advance their careers in customer-facing roles. Upon completion, you'll be equipped to drive business success through exceptional customer service. (11)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Fundamentals •
Communication Skills for Customer Service •
Understanding Customer Needs and Expectations •
Effective Listening and Problem-Solving •
Building Strong Relationships with Customers •
Managing Customer Complaints and Feedback •
Providing Excellent Customer Service in a Digital Age •
Cultural Competence in Customer Service •
Emotional Intelligence and Empathy in Customer Interactions •
Measuring and Improving Customer Service Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Modern Customer Service

The MBA with Professional Certificate in Modern Customer Service is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on developing a deep understanding of customer service principles, including communication, conflict resolution, and relationship-building.
Through a combination of theoretical and practical learning, students will gain hands-on experience in managing customer interactions, resolving issues, and providing exceptional service.
The learning outcomes of this program include the ability to analyze customer needs, develop effective solutions, and implement strategies to improve customer satisfaction.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience.
The program is highly relevant to the modern customer service industry, which is characterized by rapid technological advancements, changing customer expectations, and increased competition.
By completing this program, graduates will be well-positioned to succeed in a variety of customer-facing roles, including customer service manager, account manager, and customer experience specialist.
The program's focus on modern customer service principles and practices makes it an attractive option for students looking to launch or advance their careers in this field.
Many institutions offer this program in partnership with leading organizations, providing students with access to industry experts, real-world case studies, and networking opportunities.
Overall, the MBA with Professional Certificate in Modern Customer Service is a valuable investment for students looking to develop the skills and knowledge required to succeed in today's fast-paced customer service landscape.

Why this course?

The significance of an MBA with a Professional Certificate in Modern Customer Service cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer service is crucial to their success, with 60% stating that it is a key differentiator in the market (Google Charts 3D Column Chart, 2022).
Key Statistic Value
Number of UK businesses that believe customer service is crucial to their success 75%
Percentage of UK businesses that state customer service is a key differentiator in the market 60%
In today's digital age, customer service is no longer just about answering phone calls and responding to emails. It's about providing a seamless and personalized experience across all touchpoints, from social media to in-store interactions. An MBA with a Professional Certificate in Modern Customer Service equips learners with the skills and knowledge to navigate this complex landscape and deliver exceptional customer experiences that drive business success.

Who should enrol in MBA with Professional Certificate in Modern Customer Service?

Ideal Audience for MBA with Professional Certificate in Modern Customer Service Are you a business professional looking to enhance your customer service skills and advance your career in the UK?
Professionals with 2+ years of experience in customer-facing roles In the UK, 1 in 5 employees (21%) have experienced verbal abuse from a customer, highlighting the need for effective customer service skills.
Those seeking to transition into customer-facing roles According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer service is crucial to their success, making it an attractive career path for those looking for a new challenge.
Individuals looking to enhance their leadership and management skills The UK's customer service industry is projected to grow by 10% annually, driven by increasing demand for online and omnichannel services, making this a great opportunity for those looking to upskill and reskill.