MBA with Professional Certificate in Middle East Customer Service Leadership

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International Students can apply

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MBA with Professional Certificate in Middle East Customer Service Leadership

Overview

Customer Service Leadership


Develop the skills to excel in the Middle East's fast-paced business environment with our MBA with Professional Certificate in Customer Service Leadership.


Some of the key takeaways from this program include:

Enhance your understanding of customer-centric strategies and practices.


Learn how to effectively manage and lead cross-functional teams.


Gain expertise in conflict resolution and negotiation techniques.


Acquire the knowledge to drive business growth through exceptional customer service.


Take the first step towards a successful career in customer service leadership and explore this program further to discover how you can make a lasting impact in the Middle East's business landscape.

Middle East Customer Service Leadership is a comprehensive MBA program that equips you with the skills to excel in the region's fast-paced business landscape. This Professional Certificate program is designed to enhance your customer service leadership skills, fostering a culture of excellence and innovation. With a focus on regional nuances, you'll gain a deep understanding of the Middle East market and its unique customer service requirements. Upon completion, you'll be equipped to drive business growth, develop high-performing teams, and navigate complex cultural dynamics. Career prospects are vast, with opportunities in top-tier organizations across the region. (7)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Customer Service Leadership in the Middle East
• Effective Communication Skills for Customer Service
• Cultural Awareness and Sensitivity in Customer Service
• Conflict Resolution and Negotiation in Customer Service
• Time Management and Productivity in Customer Service
• Customer Relationship Management (CRM) Systems
• Service Quality Management and Measurement
• Emotional Intelligence and Empathy in Customer Service
• Managing Customer Expectations and Feedback
• Strategic Planning for Customer Service Teams

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Middle East Customer Service Leadership

The MBA with Professional Certificate in Middle East Customer Service Leadership is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer service leadership in the Middle East region.
This program is offered by a reputable institution and is tailored to meet the specific needs of the Middle Eastern market, providing students with a unique understanding of the region's cultural and business landscape.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer service principles, leadership skills, and industry-specific knowledge, enabling them to effectively manage and lead customer service teams in the Middle East.
The program's learning outcomes include the ability to analyze customer needs, develop effective customer service strategies, and implement processes to improve customer satisfaction and loyalty.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The program is highly relevant to the Middle East region, where customer service is becoming increasingly important for businesses to stay competitive and build strong relationships with customers.
The skills and knowledge gained through this program are highly sought after by employers in the Middle East, particularly in industries such as retail, hospitality, and finance, where customer service is a critical component of success.
Graduates of the program can expect to secure senior roles in customer service leadership, such as Customer Service Director or Head of Customer Experience, and can also pursue further education and career advancement opportunities.
Overall, the MBA with Professional Certificate in Middle East Customer Service Leadership is an excellent choice for individuals looking to launch or advance their careers in customer service leadership in the Middle East region.

Why this course?

Middle East Customer Service Leadership is a highly sought-after skillset in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer service is crucial to their success. In the Middle East, where customer service is becoming increasingly important, an MBA with a Professional Certificate in Middle East Customer Service Leadership can give learners a competitive edge.
UK Businesses Believe Customer Service is Crucial
75% 75%

Who should enrol in MBA with Professional Certificate in Middle East Customer Service Leadership?

Ideal Audience for MBA with Professional Certificate in Middle East Customer Service Leadership
Professionals in the Middle East looking to enhance their customer service skills and advance their careers in a rapidly growing region
Individuals with a bachelor's degree in any field, seeking to transition into a customer-facing role or advance their existing career in customer service
Middle Eastern expats and locals working in industries such as finance, hospitality, and retail, who want to develop leadership skills and stay competitive in the job market
Those interested in pursuing a career in customer service leadership, with a focus on the Middle East market, and seeking to gain a competitive edge in the region's fast-paced business environment
According to a report by the Chartered Institute of Marketing (CIM), the Middle East and North Africa (MENA) region is expected to experience a 10% growth in customer service jobs by 2025, making it an ideal time to invest in customer service leadership skills