MBA with Professional Certificate in Middle East Customer Service Excellence

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MBA with Professional Certificate in Middle East Customer Service Excellence

Overview

Customer Service Excellence

is a vital aspect of business success in the Middle East. In this context, the MBA with Professional Certificate in Middle East Customer Service Excellence program is designed for business professionals seeking to enhance their skills in delivering exceptional customer experiences.

Developed in collaboration with industry experts, this program focuses on customer-centric strategies, cultural awareness, and effective communication techniques.

Through a combination of theoretical knowledge and practical applications, learners will gain a deeper understanding of the complexities of Middle Eastern customer service and develop the skills necessary to drive business growth and success.

By the end of the program, learners will be equipped with the knowledge and expertise to deliver world-class customer service, leading to increased customer satisfaction, loyalty, and ultimately, business profitability.

Are you ready to take your customer service skills to the next level? Explore the MBA with Professional Certificate in Middle East Customer Service Excellence program today and discover how to deliver exceptional customer experiences in the Middle East.

Middle East Customer Service Excellence is a comprehensive MBA program that equips you with the skills to deliver exceptional customer service in the region. This Professional Certificate is designed to enhance your knowledge of customer service strategies, cultural nuances, and industry-specific best practices. By completing this course, you'll gain a competitive edge in the job market and boost your career prospects in the Middle East. You'll also have the opportunity to network with like-minded professionals and gain access to exclusive job opportunities. With a focus on practical application, this program is perfect for those looking to launch or advance their careers in customer service. (20)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Customer Service Excellence in Middle East Context
• Understanding Cultural Differences in Customer Service
• Effective Communication Skills for Customer Service
• Managing Customer Expectations and Feedback
• Building Strong Relationships with Customers
• Conflict Resolution and Negotiation Techniques
• Customer Service in Digital Age
• Service Quality Management and Measurement
• Employee Engagement and Motivation in Customer Service
• Strategic Planning for Customer Service Excellence

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Middle East Customer Service Excellence

The MBA with Professional Certificate in Middle East Customer Service Excellence is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer service in the Middle East region.
This program is offered by a reputable institution and is tailored to meet the specific needs of the Middle Eastern market, where customer service is a critical aspect of business success.
Upon completion of the program, students can expect to gain a deep understanding of customer service principles, practices, and strategies that are relevant to the Middle East region.
The learning outcomes of this program include the ability to analyze customer needs, develop effective customer service strategies, and implement them in a Middle Eastern context.
Students will also learn how to handle customer complaints, resolve conflicts, and provide exceptional customer experiences that drive loyalty and retention.
The program is designed to be completed in a relatively short duration, typically 6-12 months, depending on the institution and the student's prior experience and qualifications.
The industry relevance of this program is high, as customer service is a critical component of business success in the Middle East region.
Many organizations in the Middle East region recognize the importance of customer service and are looking for professionals who can provide exceptional customer experiences.
Graduates of this program will be well-equipped to secure roles in customer-facing positions, such as customer service managers, customer experience managers, and customer relationship managers.
They will also have the skills and knowledge to pursue advanced roles, such as customer experience directors and customer service directors, in various industries, including hospitality, retail, and finance.
Overall, the MBA with Professional Certificate in Middle East Customer Service Excellence is a valuable program that can help students launch or advance their careers in customer service in the Middle East region.

Why this course?

Middle East Customer Service Excellence is a highly sought-after skillset in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer service is crucial to their success. In the Middle East, where customer service is becoming increasingly important, having an MBA with a Professional Certificate in Middle East Customer Service Excellence can give you a competitive edge.
UK Businesses Believe Customer Service is Crucial
75% 75%

Who should enrol in MBA with Professional Certificate in Middle East Customer Service Excellence?

Ideal Audience for MBA with Professional Certificate in Middle East Customer Service Excellence
Professionals seeking to enhance their customer service skills in the Middle East region, particularly those in the UK, with a focus on the service industry, are the target audience for this program.
Key characteristics of the ideal candidate include:
- Current or aspiring professionals in the service industry, such as customer service managers, sales teams, and customer experience specialists.
- Individuals with a strong desire to improve their customer service skills and knowledge of the Middle East market.
- Those who have completed their undergraduate degree and are looking to enhance their employability in the UK job market, with a focus on customer service roles.
- Professionals seeking to gain a competitive edge in the job market, with a focus on customer service excellence in the Middle East region.