MBA with Professional Certificate in International Customer Support

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International Students can apply

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MBA with Professional Certificate in International Customer Support

Overview

International Customer Support


Develop the skills to excel in a global customer support environment with our MBA with Professional Certificate in International Customer Support.


Gain a competitive edge in the industry by learning how to navigate diverse cultural and linguistic landscapes, manage cross-functional teams, and resolve complex customer issues.


Designed for professionals seeking to enhance their customer support expertise, this program focuses on developing strategic thinking, effective communication, and problem-solving skills.


Learn from industry experts and gain practical experience in managing international customer relationships, resolving conflicts, and driving customer satisfaction.


Take the first step towards a successful career in international customer support and explore this program further to discover how you can thrive in a global market.

MBA with Professional Certificate in International Customer Support is a comprehensive program that equips you with the skills to excel in a global customer support environment. This course offers a unique blend of business acumen and customer service expertise, preparing you for a career in international customer support. With MBAs and Professional Certificates, you'll gain a competitive edge in the job market. Key benefits include enhanced communication skills, cultural awareness, and knowledge of international business practices. Career prospects are vast, with opportunities in multinational corporations, consulting firms, and startups. Develop your skills in a supportive and dynamic learning environment. (13)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
International Customer Service Standards •
Cross-Cultural Communication in Customer Support •
Global Customer Service Operations Management •
Effective Communication in Multilingual Customer Support •
Customer Service Quality Assurance and Feedback •
International Customer Support in E-commerce •
Managing Customer Expectations in a Global Market •
Advanced Customer Service Skills for International Teams •
Global Customer Service Metrics and Performance Analysis

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in International Customer Support

The MBA with Professional Certificate in International Customer Support is a unique and specialized program designed to equip students with the skills and knowledge required to excel in the field of customer support, particularly in an international context. This program is designed to provide students with a comprehensive understanding of customer support principles, practices, and strategies, as well as the skills and competencies required to work effectively with customers from diverse cultural backgrounds. Upon completion of the program, students can expect to achieve the following learning outcomes:
- Develop a deep understanding of customer needs and expectations, and how to tailor support services to meet these needs
- Acquire the skills and competencies required to work effectively in a global customer support environment
- Learn how to communicate effectively with customers from diverse cultural backgrounds
- Develop a strong understanding of customer relationship management principles and practices
- Gain the skills and knowledge required to analyze and resolve customer complaints and issues effectively
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
Throughout the program, students will engage in a range of activities, including coursework, case studies, group projects, and internships or work placements.
The program is designed to be flexible and accessible, with many institutions offering online or part-time options to suit different learning styles and commitments.
The MBA with Professional Certificate in International Customer Support is highly relevant to the customer support industry, particularly in today's globalized and digital economy.
As companies increasingly operate in a global market, the demand for customer support professionals who can communicate effectively with customers from diverse cultural backgrounds is on the rise.
By completing this program, students can gain the skills and knowledge required to succeed in this field and take advantage of the many career opportunities available.
The program is also highly relevant to the broader field of business and management, as it provides students with a deep understanding of customer needs and expectations, and how to tailor support services to meet these needs.

Why this course?

The significance of an MBA with a Professional Certificate in International Customer Support cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer service is crucial to their success, with 60% stating that it is a key differentiator in the market (Google Charts 3D Column Chart, 2022).
UK Businesses Importance of Customer Service
75% Key Differentiator
60% Critical to Success

Who should enrol in MBA with Professional Certificate in International Customer Support?

Ideal Audience for MBA with Professional Certificate in International Customer Support Are you a UK-based business professional looking to enhance your customer support skills and expand your career opportunities in the global market?
Key Characteristics: You are a UK-based business professional with at least 2 years of experience in customer-facing roles, seeking to develop advanced customer support skills and knowledge of international business practices.
Career Goals: You aspire to take on leadership roles in international customer support, drive business growth, and contribute to the success of a global organization.
Skills and Knowledge: You possess excellent communication and problem-solving skills, with a strong understanding of UK business culture and practices. You are also familiar with international customer support frameworks and regulations.
Target Organizations: You are interested in working for UK-based businesses with international operations, such as multinational corporations, global service providers, or international trade organizations.