MBA with Professional Certificate in Inclusive Retail Customer Experience

Friday, 09 January 2026 16:02:47

International Students can apply

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MBA with Professional Certificate in Inclusive Retail Customer Experience

Overview

Mastering Inclusive Retail Customer Experience is crucial for businesses to thrive in today's diverse market. This MBA with Professional Certificate program is designed for retail professionals and entrepreneurs who want to enhance their skills in creating a welcoming environment for customers with disabilities.


Through this program, learners will gain a deep understanding of the importance of accessibility, diversity, and inclusion in retail customer experience. They will learn how to design and implement effective strategies to cater to diverse customer needs, improve customer satisfaction, and drive business growth.


Some key topics covered in the program include customer journey mapping, accessibility audits, and inclusive marketing. Learners will also develop essential skills in project management, leadership, and communication to effectively implement these strategies in their organizations.


By completing this program, learners will be equipped with the knowledge and skills to create a more inclusive and customer-centric retail experience. We invite you to explore this opportunity and take the first step towards transforming your retail business.

Inclusive Retail Customer Experience is a game-changing MBA program that equips you with the skills to revolutionize the retail industry. By combining a Master's in Business Administration with a Professional Certificate in Inclusive Retail Customer Experience, you'll gain a unique edge in the job market. This course offers career prospects in retail management, customer experience, and more. You'll learn how to create inclusive retail environments, develop customer-centric strategies, and drive business growth. With a focus on diversity, equity, and inclusion, this program prepares you to lead the way in retail customer experience. (7)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Journey Mapping for Inclusive Retail
Customer Experience Design
Retail Marketing Strategies for Diverse Audiences
Understanding Consumer Behavior in Inclusive Retail
Designing Accessible Store Environments
Effective Communication Strategies for Inclusive Retail
Managing Diversity and Inclusion in Retail Teams
Data-Driven Insights for Inclusive Retail
Creating Inclusive Product Packaging
Retail Technology for Enhanced Customer Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Inclusive Retail Customer Experience

The MBA with Professional Certificate in Inclusive Retail Customer Experience is a unique and specialized program designed to equip students with the knowledge and skills required to succeed in the retail industry, particularly in creating an inclusive customer experience.
This program is designed to be completed in a short duration of 12-18 months, making it an ideal option for working professionals who want to enhance their skills and knowledge in retail customer experience without taking a break from their careers.
The learning outcomes of this program include developing a deep understanding of the retail industry, learning how to create an inclusive customer experience, and acquiring the skills required to analyze customer data and behavior, and develop strategies to improve customer engagement and loyalty.
The program covers a range of topics, including retail management, customer experience design, inclusive marketing, and data-driven decision making, all of which are relevant to the retail industry and can be applied in a variety of roles, from customer service representatives to senior management positions.
The industry relevance of this program is high, as retailers are increasingly recognizing the importance of creating an inclusive customer experience in order to attract and retain customers, and to stay competitive in a rapidly changing market.
Graduates of this program will have the skills and knowledge required to succeed in a variety of roles in the retail industry, including customer experience manager, retail analyst, and inclusive marketing specialist, and will be well-positioned to take on leadership roles in the future.
The program is designed to be flexible and accessible, with online and part-time options available to accommodate the needs of working professionals, and is taught by experienced industry experts who have a deep understanding of the retail industry and the skills required to succeed in it.
Overall, the MBA with Professional Certificate in Inclusive Retail Customer Experience is a unique and valuable program that can help working professionals enhance their skills and knowledge in retail customer experience, and achieve their career goals in the retail industry.

Why this course?

Inclusive Retail Customer Experience: A Key to Success in Today's Market In the UK, the retail industry is witnessing a significant shift towards inclusivity, with 71% of consumers stating that they would switch to a brand that offers inclusive products and services (Source: YouGov, 2020). To cater to this growing demand, businesses are investing heavily in creating customer-centric experiences that cater to diverse needs. An MBA with a Professional Certificate in Inclusive Retail Customer Experience is an ideal choice for professionals looking to stay ahead in this competitive landscape.
Key Statistics UK Retail Industry
71% of consumers would switch to an inclusive brand YouGov, 2020
62% of consumers with disabilities report a poor customer experience Disability Rights UK, 2019
40% of consumers consider accessibility when making purchasing decisions YouGov, 2020

Who should enrol in MBA with Professional Certificate in Inclusive Retail Customer Experience?

Ideal Audience for MBA with Professional Certificate in Inclusive Retail Customer Experience Retail professionals seeking to enhance their customer experience skills, particularly those working in the UK retail industry, are the primary target audience for this MBA program.
Key Characteristics: Professionals with at least 2 years of experience in retail, preferably in customer-facing roles, and a strong desire to develop their skills in inclusive retail customer experience.
UK-Specific Statistics: According to a report by the British Retail Consortium, 75% of UK consumers consider customer experience to be an essential factor when making purchasing decisions. This program is designed to equip retail professionals with the skills and knowledge necessary to deliver exceptional customer experiences and drive business growth in the UK retail market.
Career Benefits: Graduates of this program can expect to take on senior roles in retail, such as customer experience manager or retail operations manager, and can also pursue careers in related fields, such as customer service management or retail strategy.