MBA with Professional Certificate in IT SLA Basics

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MBA with Professional Certificate in IT SLA Basics

Overview

IT Service Level Agreement (SLA) Basics


Designed for IT professionals, this MBA with Professional Certificate in IT SLA Basics equips learners with the knowledge to create and manage effective SLAs.


Understand the fundamentals of IT service management and learn how to measure service quality, identify service level agreements, and develop a service level management plan.

Gain practical skills in service level management, including service level agreement design, service level management process, and service level management metrics.


Develop your expertise in IT service management and take your career to the next level.


Explore this MBA with Professional Certificate in IT SLA Basics and discover how to create a world-class service management framework.

IT Service Level Agreement (SLA) Basics is a comprehensive course that equips you with the essential knowledge to manage and optimize IT services. By pursuing this MBA with Professional Certificate, you'll gain a deeper understanding of IT SLA principles, frameworks, and best practices. This course offers numerous benefits, including improved service delivery, enhanced customer satisfaction, and increased efficiency. You'll also enhance your career prospects in the IT industry, particularly in roles such as IT Service Manager, Service Desk Manager, or IT Operations Manager. Unique features of the course include real-world case studies, interactive simulations, and expert-led webinars. (8)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
IT Service Management (ISM) Fundamentals •
Service Level Management (SLM) Principles •
Service Level Agreement (SLA) Basics •
Key Performance Indicators (KPIs) for IT Service Management •
IT Service Continuity Management (ITSCM) Best Practices •
Incident Management and Problem Management •
Change Management and Release Management •
IT Service Desk Operations and Processes •
IT Service Level Management (ITSLM) Framework •
Measurement and Reporting of IT Service Management Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

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+44 75 2064 7455

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Career path

Key facts about MBA with Professional Certificate in IT SLA Basics

The MBA with Professional Certificate in IT Service Level Agreement (SLA) Basics is a comprehensive program designed to equip students with the knowledge and skills required to manage IT services effectively.
This program is ideal for professionals who want to enhance their understanding of IT service management and improve their skills in managing IT service level agreements.
The learning outcomes of this program include understanding the concepts of IT service management, IT service level agreements, and service level management.
Students will also learn how to analyze and improve IT service management processes, manage IT service level agreements, and develop effective service level management plans.
The duration of this program is typically 6-12 months, depending on the institution and the student's prior experience.
The program is designed to be flexible, allowing students to complete it at their own pace.
The IT SLA Basics certification is highly relevant to the IT industry, as it demonstrates a student's ability to manage IT services effectively and improve service level management processes.
This certification is also highly valued by employers, who recognize the importance of IT service management in delivering high-quality IT services.
The program is designed to be industry-relevant, with a focus on the latest trends and best practices in IT service management.
The IT SLA Basics certification is a valuable addition to an MBA degree, demonstrating a student's ability to apply theoretical knowledge to real-world problems.
Overall, the MBA with Professional Certificate in IT SLA Basics is a comprehensive program that provides students with the knowledge and skills required to manage IT services effectively and improve service level management processes.

Why this course?

IT Service Level Agreement (SLA) Basics is a crucial component of an MBA with a Professional Certificate in IT, particularly in today's market where technology plays a vital role in business operations. According to a survey by the Chartered Institute of IT (BCS), 75% of UK businesses rely on IT to drive their growth and competitiveness (Google Charts, 2022).
Industry Percentage of Businesses
Finance and Banking 60%
Healthcare 55%
Retail 50%

Who should enrol in MBA with Professional Certificate in IT SLA Basics?

Ideal Audience for MBA with Professional Certificate in IT SLA Basics Professionals seeking to enhance their IT service management skills, particularly those in the UK, where 71% of IT service managers hold an MBA or equivalent qualification (ITIL, 2020).
Key Characteristics: IT professionals with 2-5 years of experience, working in industries such as finance, healthcare, and government, who want to improve their service level agreement (SLA) management skills and stay competitive in the UK job market, where the average salary for IT service managers is £43,000 (Indeed, 2022).
Career Goals: To gain a deeper understanding of IT service management principles, develop skills in SLA management, and enhance career prospects in the UK, where the demand for IT service managers is expected to grow by 10% by 2025 (ONS, 2020).