MBA with Professional Certificate in Holistic Customer Experience

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International Students can apply

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MBA with Professional Certificate in Holistic Customer Experience

Overview

Holistic Customer Experience

is designed for professionals seeking to elevate their understanding of customer-centric strategies. This MBA with Professional Certificate program focuses on developing a deep understanding of customer needs and preferences, enabling businesses to create personalized experiences that drive loyalty and growth.

By exploring the intersection of technology, design, and business, learners will gain the skills to analyze customer data, develop effective marketing strategies, and implement process improvements that enhance the overall customer experience.

Some key takeaways from this program include:

Understanding customer journey mapping, designing customer-centric products and services, and leveraging data analytics to inform business decisions. These skills will enable learners to make a meaningful impact on their organizations and stay ahead of the competition.

Whether you're looking to advance your career or start your own business, this program will provide you with the knowledge and tools necessary to succeed in the rapidly evolving customer experience landscape.

MBA with Professional Certificate in Holistic Customer Experience is a comprehensive program that equips you with the skills to deliver exceptional customer experiences. By focusing on the customer's entire journey, you'll gain a deep understanding of their needs and preferences. This course offers key benefits such as enhanced business acumen, improved leadership skills, and increased career prospects. You'll also have the opportunity to develop a professional certificate, making you a more attractive candidate in the job market. With a unique blend of theoretical knowledge and practical applications, this program is designed to help you succeed in today's fast-paced business environment. (16)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Journey Mapping • Customer Experience Design • Customer Relationship Management • Emotional Intelligence in Customer Service • Holistic Customer Experience • Service Quality Management • Customer Feedback Analysis • Design Thinking for Customer Experience • Empathy in Customer Service • Effective Communication in Customer Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Holistic Customer Experience

The MBA with Professional Certificate in Holistic Customer Experience is a comprehensive program designed to equip students with the skills and knowledge required to deliver exceptional customer experiences in today's fast-paced business environment.
This program focuses on the development of a holistic understanding of customer experience, encompassing various aspects such as customer needs, preferences, and pain points, as well as the strategies and techniques for creating memorable and impactful experiences.
Through a combination of theoretical foundations and practical applications, students will gain a deep understanding of the customer experience landscape and the skills necessary to drive business growth and success in this field.
The program's learning outcomes include the ability to analyze customer needs and preferences, develop effective customer experience strategies, and implement solutions that drive business results.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The MBA with Professional Certificate in Holistic Customer Experience is highly relevant to the customer experience industry, with applications in various sectors such as retail, finance, healthcare, and technology.
The program is designed to equip students with the skills and knowledge necessary to succeed in this field, including the ability to think strategically, communicate effectively, and lead cross-functional teams.
Graduates of the program can expect to secure senior roles in customer experience management, such as Director of Customer Experience or Vice President of Customer Experience, or pursue careers in related fields such as customer experience design, customer experience analytics, or customer experience strategy.
The program's industry relevance is further enhanced by the fact that it is designed in collaboration with industry partners and experts, ensuring that the curriculum is up-to-date and aligned with the latest trends and best practices in the field.
Overall, the MBA with Professional Certificate in Holistic Customer Experience is a valuable investment for individuals looking to launch or advance their careers in customer experience management, with a strong focus on practical skills and industry relevance.

Why this course?

Holistic Customer Experience is a vital aspect of business success in today's market. According to a survey by the Centre for Retail Research, 75% of UK consumers expect a seamless and personalized experience when interacting with brands online and offline. This demand for exceptional customer experiences has led to a surge in demand for professionals with expertise in creating and delivering holistic customer experiences.
UK Consumer Expectations Percentage
Seamless online and offline experience 75%
Personalized experience 62%
24/7 support 56%

Who should enrol in MBA with Professional Certificate in Holistic Customer Experience?

Ideal Audience for MBA with Professional Certificate in Holistic Customer Experience Are you a business leader looking to enhance your customer-centric skills and drive growth in the UK market?
Key Characteristics: - Typically hold a senior management or leadership role in a UK-based organization
Industry Focus: - Finance, retail, healthcare, and technology sectors are well-represented in the UK market
Career Goals: - Develop expertise in customer experience strategy, design, and delivery to drive business growth and competitiveness
Education and Experience: - Typically hold an MBA or equivalent qualification, with 5+ years of work experience in a customer-facing role