MBA with Professional Certificate in High-End Customer Service

Monday, 12 January 2026 23:55:52

International Students can apply

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MBA with Professional Certificate in High-End Customer Service

Overview

High-End Customer Service


Deliver exceptional experiences that exceed customer expectations with our MBA with Professional Certificate in High-End Customer Service.


Transform your career in the luxury industry by mastering the art of high-end customer service. This program is designed for ambitious professionals seeking to elevate their skills and knowledge in delivering unparalleled customer experiences.

Gain a deep understanding of luxury customer behavior, preferences, and expectations, and learn how to tailor your service to meet their unique needs.


Develop essential skills in areas such as relationship management, conflict resolution, and personalized service, to become a true expert in high-end customer service.

Take the first step towards a rewarding career in luxury customer service and explore this program further to discover how you can make a lasting impact on your customers and your organization.

MBA with Professional Certificate in High-End Customer Service is an elite program that equips you with the skills to deliver exceptional customer experiences. This comprehensive course focuses on customer service excellence, business acumen, and leadership skills, preparing you for a high-end customer service career. You'll gain expertise in customer relationship management, sales, and marketing, as well as industry-specific knowledge. With a strong network of professionals and industry connections, you'll be well-positioned for career advancement. Upon completion, you'll receive a professional certificate and an MBA degree, opening doors to senior roles in luxury brands and top-tier companies. (9)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Fundamentals
•
Effective Communication Skills
•
High-End Customer Relationship Management
•
Advanced Conflict Resolution Techniques
•
Emotional Intelligence in Customer Service
•
Strategic Customer Service Planning
•
Customer Service Metrics and Analysis
•
Upselling and Cross-Selling Strategies
•
Cultural Competence in Customer Service
•
Technology-Enhanced Customer Service Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in High-End Customer Service

The MBA with Professional Certificate in High-End Customer Service is a comprehensive program designed to equip students with the skills and knowledge required to deliver exceptional customer experiences in high-end industries.
This program is typically offered over a period of 12-18 months, allowing students to balance their studies with their professional commitments. The curriculum is carefully crafted to provide students with a deep understanding of customer service principles, including communication, conflict resolution, and relationship management.
Upon completion of the program, students can expect to gain a range of learning outcomes, including the ability to analyze customer needs, develop effective customer service strategies, and implement processes to drive customer satisfaction and loyalty. The program also places a strong emphasis on industry-relevant skills, such as data analysis, digital marketing, and social media management.
The MBA with Professional Certificate in High-End Customer Service is highly relevant to industries that require exceptional customer service, such as luxury retail, hospitality, and financial services. The program is designed to equip students with the skills and knowledge required to succeed in these high-end environments, where customer satisfaction is paramount.
Graduates of the program can expect to secure senior roles in customer-facing positions, such as customer experience manager, customer service director, or account manager. The program's industry relevance and focus on high-end customer service make it an attractive option for students looking to launch or advance their careers in these fields.
Overall, the MBA with Professional Certificate in High-End Customer Service is a valuable investment for students looking to develop the skills and knowledge required to deliver exceptional customer experiences in high-end industries.

Why this course?

High-End Customer Service is a vital component in today's market, with the UK's customer service industry valued at £1.3 trillion, employing over 2.5 million people (Source: CIPD). A Master's in Business Administration (MBA) with a Professional Certificate in High-End Customer Service can equip learners with the necessary skills to excel in this field.
Industry Value Employment Figures
£1.3 trillion 2.5 million
£1.1 trillion 2.2 million
£1.0 trillion 2.0 million

Who should enrol in MBA with Professional Certificate in High-End Customer Service?

Ideal Audience for MBA with Professional Certificate in High-End Customer Service Are you a business leader looking to elevate your customer service skills and drive revenue growth in the UK's competitive market?
Key Characteristics: You are a senior manager or executive with 5+ years of experience in a customer-facing role, seeking to enhance your skills in high-end customer service, sales, and relationship management.
Industry Focus: The MBA with Professional Certificate in High-End Customer Service is designed for professionals working in industries such as finance, luxury goods, healthcare, and technology, where exceptional customer service is crucial for driving business success.
Career Goals: Upon completion of the program, you can expect to achieve career goals such as becoming a customer experience director, leading high-performing customer service teams, or driving business growth through exceptional customer service.
UK-Specific Statistics: In the UK, customer service is a top priority for businesses, with 71% of consumers willing to pay more for good customer service (Source: Customer Service Institute of America). By acquiring the skills and knowledge through this program, you can stay ahead of the competition and drive business success in the UK market.