MBA with Professional Certificate in Guest Satisfaction

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International Students can apply

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MBA with Professional Certificate in Guest Satisfaction

Overview

Guest Satisfaction

is a vital aspect of any business, and the MBA with Professional Certificate in Guest Satisfaction is designed to equip you with the skills to deliver exceptional customer experiences. This program is ideal for hospitality professionals, hotel managers, and customer service specialists who want to enhance their knowledge and skills in guest satisfaction.
Some key areas of focus include customer service, communication, and conflict resolution. You'll learn how to analyze customer feedback, develop effective strategies, and implement changes to improve guest satisfaction. With this program, you'll gain a deeper understanding of the importance of guest satisfaction in driving business success.
By completing this program, you'll be able to improve guest satisfaction and increase customer loyalty, ultimately leading to increased revenue and business growth. So why wait? Explore the MBA with Professional Certificate in Guest Satisfaction today and take the first step towards delivering exceptional customer experiences.

Guest Satisfaction is the cornerstone of any successful business, and our MBA with Professional Certificate in Guest Satisfaction is designed to equip you with the skills to deliver exceptional customer experiences. This comprehensive course combines theoretical knowledge with practical skills, enabling you to improve guest satisfaction and drive business growth. With a focus on industry-specific topics, you'll gain a deep understanding of the hospitality industry and develop a unique set of skills that will enhance your career prospects. Upon completion, you'll be awarded an MBA and a professional certificate, opening doors to exciting career opportunities in the hospitality sector. (13)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) • Customer Satisfaction (CSAT) • Guest Experience Management • Service Quality Assurance • Quality Service Delivery • Effective Communication Skills • Conflict Resolution Techniques • Emotional Intelligence • Empathy and Active Listening • Customer Retention Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Guest Satisfaction

The MBA with Professional Certificate in Guest Satisfaction is a specialized program designed to equip students with the skills and knowledge required to deliver exceptional guest experiences in the hospitality industry.
This program focuses on teaching students how to create memorable experiences for guests, manage guest expectations, and resolve any issues that may arise during their stay.
Through a combination of theoretical and practical learning, students will gain a deep understanding of the importance of guest satisfaction in driving business success and revenue growth.
Upon completion of the program, students will be able to analyze guest feedback, develop effective strategies for improving guest satisfaction, and implement changes to enhance the overall guest experience.
The program is designed to be completed in a relatively short duration of 6-12 months, depending on the student's prior experience and academic background.
The MBA with Professional Certificate in Guest Satisfaction is highly relevant to the hospitality industry, where guest satisfaction is a critical factor in driving business success and revenue growth.
Many top hospitality companies recognize the importance of guest satisfaction and offer training and development programs to their employees to enhance their skills and knowledge in this area.
By completing this program, students will be well-equipped to take on leadership roles in the hospitality industry and drive business success through exceptional guest experiences.
The program is also highly relevant to students who are interested in pursuing a career in the hospitality industry, as it provides a comprehensive understanding of the skills and knowledge required to deliver exceptional guest experiences.
Overall, the MBA with Professional Certificate in Guest Satisfaction is a valuable program that provides students with the skills and knowledge required to drive business success and revenue growth in the hospitality industry.

Why this course?

The significance of an MBA with a Professional Certificate in Guest Satisfaction in today's market cannot be overstated. With the rise of the service-based economy, companies are increasingly focusing on delivering exceptional customer experiences to stay ahead of the competition. In the UK, for instance, a survey by the Chartered Institute of Marketing found that 85% of consumers consider customer service to be an important factor when making purchasing decisions (Source: CIM, 2020).
UK Businesses Invest in Guest Satisfaction
85% Investing in guest satisfaction can lead to increased customer loyalty, positive word-of-mouth, and ultimately, revenue growth.
70% A study by the University of Warwick found that businesses that prioritize guest satisfaction see a 7% increase in revenue compared to those that do not.

Who should enrol in MBA with Professional Certificate in Guest Satisfaction?

Ideal Audience for MBA with Professional Certificate in Guest Satisfaction Are you a hospitality professional looking to enhance your skills and advance your career? Do you want to deliver exceptional customer experiences and drive business growth?
Key Characteristics: You are a motivated and ambitious individual with a passion for delivering outstanding customer service. You have at least 2 years of experience in the hospitality industry, preferably in a management or supervisory role. You are looking to upskill and reskill to stay competitive in the UK job market, where the hospitality industry is a significant contributor to the economy, with over 2.5 million jobs and a turnover of £147 billion (Source: VisitBritain).
Career Goals: You aspire to become a senior manager or director in the hospitality industry, with a focus on guest satisfaction and customer experience. You want to develop the skills and knowledge to drive business growth, improve operational efficiency, and enhance the overall customer experience. According to a survey by the Chartered Institute of Marketing, 75% of UK consumers are more likely to return to a business that has provided them with excellent customer service (Source: CIM).
Learning Outcomes: You will gain a comprehensive understanding of the principles of guest satisfaction and customer experience, including market research, customer service strategies, and operational management. You will develop the skills and knowledge to analyze customer feedback, identify areas for improvement, and implement effective solutions. According to a study by the University of Central Lancashire, the average salary for a hospitality manager in the UK is £43,000 per annum, with opportunities for career advancement and salary increases.