MBA with Professional Certificate in Global Customer Experience

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International Students can apply

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MBA with Professional Certificate in Global Customer Experience

Overview

Global Customer Experience

is a specialized field that focuses on delivering exceptional customer experiences across cultures and borders. This MBA with Professional Certificate in Global Customer Experience is designed for business professionals who want to develop the skills to create memorable customer experiences in a global market.

By studying Global Customer Experience, learners will gain a deep understanding of customer needs, preferences, and behaviors in different cultural contexts.


Through a combination of theoretical knowledge and practical applications, learners will learn how to design and implement customer experience strategies that drive business success.


Some key topics covered in this program include customer journey mapping, cross-cultural communication, and data-driven decision making.


Whether you're looking to advance your career or start a new business, this MBA with Professional Certificate in Global Customer Experience can help you develop the skills and knowledge you need to succeed in today's global marketplace.


So why wait? Explore this program further and discover how you can create exceptional customer experiences that drive business success.

Global Customer Experience is a game-changing MBA program that equips you with the skills to deliver exceptional customer experiences in a rapidly changing business landscape. By combining a comprehensive MBA with a professional certificate, you'll gain a unique edge in the job market. This program focuses on customer-centric leadership and strategic innovation, enabling you to drive business growth and success. With a strong emphasis on global customer experience, you'll learn to navigate diverse markets and cultures, and develop a deep understanding of customer needs and behaviors. Upon completion, you'll be poised for a successful career in a range of industries. (5)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Journey Mapping • Customer Experience Strategy • Global Market Research • Cross-Cultural Communication • Emotional Intelligence in Customer Service • Customer Retention and Loyalty • Global Customer Service Operations • Service Quality Management • International Customer Relationship Management • Multicultural Customer Experience Design

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Global Customer Experience

The MBA with Professional Certificate in Global Customer Experience is a unique and specialized program designed to equip students with the skills and knowledge required to excel in the field of customer experience management.
This program is ideal for professionals who want to enhance their understanding of customer experience and develop the skills necessary to drive business growth and success.
Through this program, students will learn how to design and implement customer experience strategies that meet the evolving needs of global customers, resulting in increased customer satisfaction and loyalty.
The learning outcomes of this program include the ability to analyze customer data and behavior, develop customer experience strategies, and measure the effectiveness of these strategies.
The duration of this program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The industry relevance of this program is high, as companies are increasingly recognizing the importance of customer experience in driving business success.
By completing this program, students will gain a competitive edge in the job market and be well-positioned to take on leadership roles in customer experience management.
The program is also relevant to the growing demand for customer experience professionals, who are in high demand across various industries, including retail, finance, and healthcare.
Overall, the MBA with Professional Certificate in Global Customer Experience is a valuable and relevant program that can help students achieve their career goals and advance their careers in customer experience management.

Why this course?

Global Customer Experience is a highly sought-after skill in today's market, with the UK being no exception. According to a report by the Centre for Retail Research, the UK retail industry is expected to reach £1.4 trillion by 2025, with customer experience playing a crucial role in driving sales and loyalty.
Industry Number of Jobs
Retail 120,000
Finance 50,000
Healthcare 200,000

Who should enrol in MBA with Professional Certificate in Global Customer Experience?

Ideal Audience for MBA with Professional Certificate in Global Customer Experience Are you a forward-thinking business leader looking to enhance your customer-centric skills and stay ahead in the UK's competitive market?
Key Characteristics: Professionals with 2+ years of experience in customer-facing roles, particularly in industries such as finance, retail, and technology, who aspire to drive business growth through exceptional customer experiences.
Career Goals: Individuals seeking to transition into leadership roles, enhance their current position, or start their own businesses, with a focus on delivering world-class customer experiences that drive loyalty, retention, and revenue growth.
Industry Focus: Finance, retail, technology, and other customer-facing industries, with a growing emphasis on global customer experience in the UK market.
Geographic Location: The UK, with a focus on London and other major cities, as well as international students with a strong connection to the UK market.