MBA with Professional Certificate in Enhancing Customer Relationships

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International Students can apply

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MBA with Professional Certificate in Enhancing Customer Relationships

Overview

Customer Relationship Management (CRM) is at the heart of this MBA with Professional Certificate in Enhancing Customer Relationships.

Designed for professionals seeking to elevate their customer-centric skills, this program focuses on building strong relationships with clients and customers.

Through a combination of theoretical knowledge and practical applications, learners will develop expertise in areas such as communication, negotiation, and conflict resolution.

By the end of the program, participants will be equipped to drive business growth through effective customer engagement and retention strategies.

Join our community of like-minded professionals and take the first step towards transforming your customer relationships.

MBA with Professional Certificate in Enhancing Customer Relationships is a comprehensive program that equips you with the skills to build and maintain strong customer relationships. This course offers key benefits such as enhanced customer engagement, increased customer loyalty, and improved business outcomes. With a focus on practical application, you'll learn how to analyze customer data, develop targeted marketing strategies, and implement effective customer service techniques. Upon completion, you'll be well-positioned for career advancement opportunities in industries such as sales, marketing, and customer success. Unique features include a professional certificate and access to a global network of business professionals. (6)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Building Trust and Credibility in Customer Relationships •
Effective Communication Strategies for Customer Engagement •
Understanding Customer Needs and Preferences •
Developing and Implementing Customer Relationship Strategies •
Measuring and Evaluating Customer Relationship Performance •
Managing Conflict and Complaints in Customer Relationships •
Creating and Sustaining Long-Term Customer Relationships •
The Role of Technology in Enhancing Customer Relationships •
Cultural and Social Influences on Customer Relationships

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Enhancing Customer Relationships

The MBA with Professional Certificate in Enhancing Customer Relationships is a specialized program designed to equip students with the skills and knowledge necessary to build and maintain strong customer relationships in a business setting.
This program focuses on teaching students how to understand customer needs, develop effective communication strategies, and create personalized experiences that drive customer loyalty and retention.
Through a combination of coursework, case studies, and industry projects, students will gain a deep understanding of the latest trends and best practices in customer relationship management, including data-driven decision making, customer journey mapping, and relationship analytics.
The program is designed to be completed in a relatively short duration of 12-18 months, making it an ideal option for working professionals who want to enhance their skills and advance their careers in a specialized field.
The MBA with Professional Certificate in Enhancing Customer Relationships is highly relevant to the business world, as companies are increasingly recognizing the importance of building strong customer relationships in order to drive growth, increase customer loyalty, and stay competitive in the market.
By completing this program, students will be equipped with the knowledge and skills necessary to take on leadership roles in customer-facing functions, such as sales, marketing, and customer service, and to drive business success through effective customer relationship management.
The program is also designed to be flexible, with online and part-time options available to accommodate the needs of working professionals who want to balance their studies with their careers.
Overall, the MBA with Professional Certificate in Enhancing Customer Relationships is a valuable investment for anyone looking to advance their career in a specialized field and drive business success through effective customer relationship management.

Why this course?

Enhancing Customer Relationships with an MBA and Professional Certificate is a vital skillset in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer relationships are a key factor in their success (Source: CIM, 2020).
Key Benefits Statistics
Improved customer retention 71% of UK businesses report an increase in customer retention after implementing customer relationship management (CRM) systems (Source: Salesforce, 2019)
Enhanced customer experience 62% of UK consumers are more likely to recommend a business with a good customer experience (Source: Gartner, 2020)
Increased customer loyalty 85% of UK businesses believe that customer loyalty is a key factor in their success (Source: CIM, 2020)

Who should enrol in MBA with Professional Certificate in Enhancing Customer Relationships?

Ideal Audience for MBA with Professional Certificate in Enhancing Customer Relationships Professionals seeking to upskill in customer relationship management, particularly those in the UK, where 71% of businesses report that customer relationships are a key factor in their success (Source: CIPD).
Key Characteristics: Individuals with 2-5 years of experience in sales, marketing, or customer-facing roles, with a strong desire to enhance their skills in building and maintaining strong customer relationships.
Industry Focus: The programme is designed for professionals working in various industries, including finance, retail, and healthcare, where customer relationships are crucial to business success.
Career Goals: Upon completion of the programme, graduates can expect to take on senior roles in customer-facing departments, such as customer success manager, account manager, or business development manager.