MBA with Professional Certificate in Empathetic Service Design

Thursday, 23 April 2026 17:39:08

International Students can apply

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MBA with Professional Certificate in Empathetic Service Design

Overview

Empathetic Service Design

is a unique approach to creating user-centered experiences. It focuses on understanding the needs and emotions of customers to design services that meet their expectations. This field combines psychology, sociology, and design principles to create a more human-centered approach to service design.

By studying Empathetic Service Design, you'll gain a deeper understanding of how to design services that are not only functional but also emotionally resonant. You'll learn how to use design thinking and service design principles to create experiences that meet the needs of your customers.

This program is ideal for professionals who want to enhance their skills in service design and create more empathetic experiences for their customers. You'll learn how to use design tools and techniques to co-create experiences with your customers and create a more human-centered approach to service design.

By the end of this program, you'll be able to apply Empathetic Service Design principles to real-world problems and create innovative solutions that meet the needs of your customers. So why not explore this exciting field further and discover how you can use Empathetic Service Design to create more empathetic experiences for your customers?

Empathetic Service Design is a transformative approach to business that combines human-centered design with a deep understanding of customer needs. This MBA with Professional Certificate in Empathetic Service Design equips you with the skills to create innovative, customer-centric solutions that drive business success. By studying Empathetic Service Design, you'll gain a competitive edge in the job market, with career prospects in industries such as consulting, product development, and organizational change management. The course features Empathetic Service Design workshops, case studies, and industry partnerships, providing a unique and practical learning experience. (10)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Service Design Thinking: A Human-Centered Approach •
• Empathetic Research Methods: Understanding User Needs •
• Co-Creation and Collaboration: Working with Stakeholders •
• Service Blueprinting: Visualizing Service Ecosystems •
• Journey Mapping: Mapping User Experiences •
• Touchpoints and Transitions: Designing Service Moments •
• Service Metrics and Evaluation: Measuring Service Effectiveness •
• Designing for Accessibility and Inclusivity •
• Service Innovation and Entrepreneurship: Turning Ideas into Reality •
• Empathetic Service Design in Practice: Real-World Applications

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Empathetic Service Design

The MBA with Professional Certificate in Empathetic Service Design is a unique and innovative program that combines the rigors of an MBA with the principles of service design.
This program is designed to equip students with the skills and knowledge necessary to create user-centered designs that drive business success and social impact.
Through a combination of coursework, projects, and professional certifications, students will learn how to apply empathetic design principles to real-world problems and develop innovative solutions that meet the needs of diverse stakeholders.
The program's learning outcomes include the ability to analyze complex business problems, develop and implement design solutions, and communicate effectively with stakeholders.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and education.
The program is highly relevant to the service design industry, which is rapidly growing and becoming increasingly important in today's business landscape.
Service design is a key driver of innovation and competitiveness, and companies that can effectively design and deliver services that meet the needs of their customers are likely to experience significant business benefits.
The program's focus on empathetic service design also makes it highly relevant to the social impact sector, where organizations are increasingly seeking to use design to drive positive change and improve the lives of their customers and communities.
Overall, the MBA with Professional Certificate in Empathetic Service Design is a unique and valuable program that can help students develop the skills and knowledge necessary to succeed in a rapidly changing business environment.

Why this course?

Empathetic Service Design is a crucial aspect of business strategy in today's market, particularly in the UK. According to a survey by the Centre for Entrepreneurs, 75% of UK businesses believe that customer experience is crucial to their success. Moreover, a report by the UK's Office for National Statistics states that 64% of small businesses in the UK have experienced a decline in customer satisfaction in the past year.
Year Customer Satisfaction
2019 72%
2020 68%
2021 64%

Who should enrol in MBA with Professional Certificate in Empathetic Service Design?

Ideal Audience for MBA with Professional Certificate in Empathetic Service Design Professionals seeking to enhance their skills in service design, particularly those in the UK, where 1 in 5 businesses report feeling overwhelmed by customer demands, and 75% of customers expect a seamless experience across all touchpoints.
Key Characteristics: Individuals with a passion for service design, looking to upskill and reskill in a rapidly changing industry. Typically, professionals with 2-10 years of experience in fields like business, marketing, or human-centered design.
Career Goals: Those aiming to transition into service design roles, or seeking to enhance their existing skills to drive business growth and customer satisfaction. In the UK, this could include roles like Service Designer, Experience Designer, or Customer Experience Manager.
Education Background: A bachelor's degree in a relevant field, such as business, design, or human-centered design. Prior experience in service design or a related field is not always required, but a strong portfolio and passion for the subject are essential.