MBA with Professional Certificate in Elite Customer Service

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International Students can apply

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MBA with Professional Certificate in Elite Customer Service

Overview

Elite Customer Service


Develop the skills to deliver exceptional customer experiences and drive business success with our MBA with Professional Certificate in Elite Customer Service.


Elite Customer Service is designed for professionals seeking to elevate their customer service skills and advance their careers. This program focuses on building a deep understanding of customer needs, developing effective communication strategies, and fostering strong relationships with customers.

Through a combination of coursework and real-world applications, learners will gain the knowledge and expertise needed to deliver elite customer service and drive business growth.


Join our program and take the first step towards becoming a customer service leader. Explore the program details and start your journey to elite customer service today!

MBA with Professional Certificate in Elite Customer Service is a comprehensive program that equips you with the skills to deliver exceptional customer experiences. By combining a Master of Business Administration with a professional certificate in elite customer service, you'll gain a competitive edge in the job market. This course offers key benefits such as enhanced leadership skills, improved communication techniques, and a deeper understanding of customer behavior. With career prospects in high demand, you'll be well-positioned to succeed in various industries. Unique features include a focus on emotional intelligence, conflict resolution, and strategic customer relationship management. (11)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Fundamentals
•
Effective Communication Skills
•
Building Strong Relationships
•
Conflict Resolution and Negotiation
•
Time Management and Productivity
•
Customer Feedback and Complaint Handling
•
Upselling and Cross-Selling Techniques
•
Emotional Intelligence and Empathy
•
Advanced Customer Service Strategies
•
Measuring Customer Satisfaction and Loyalty

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Elite Customer Service

The MBA with Professional Certificate in Elite Customer Service is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on developing a deep understanding of customer service principles, including communication, conflict resolution, and relationship-building.
Through a combination of theoretical and practical learning, students will gain hands-on experience in creating exceptional customer experiences, driving customer loyalty, and fostering a positive brand image.
The program's learning outcomes include the ability to analyze customer needs, develop effective solutions, and implement strategies to improve customer satisfaction.
Upon completion, graduates will possess the skills and expertise to excel in senior customer-facing roles, drive business growth, and contribute to the success of organizations.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience.
Industry relevance is a key aspect of this program, as it prepares students to work in a variety of sectors, including retail, hospitality, finance, and healthcare.
By combining the rigors of an MBA with the specialized knowledge of elite customer service, this program provides students with a unique competitive edge in the job market.
The program's focus on customer-centric leadership, strategic planning, and operational excellence makes it an attractive option for individuals seeking to advance their careers in customer-facing roles.
Overall, the MBA with Professional Certificate in Elite Customer Service is an excellent choice for individuals looking to develop the skills and expertise required to succeed in today's fast-paced customer service landscape.

Why this course?

The significance of an MBA with a Professional Certificate in Elite Customer Service cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer service is crucial to their success, with 70% stating that it is a key differentiator in the market (Google Charts 3D Column Chart, 2022).
Industry Percentage
Retail 25%
Finance 20%
Healthcare 15%
Technology 40%
In today's digital age, elite customer service is no longer a nicety, but a necessity. With the rise of social media and online reviews, businesses must prioritize customer satisfaction to maintain a positive reputation and drive loyalty. An MBA with a Professional Certificate in Elite Customer Service provides learners with the skills and knowledge to deliver exceptional customer experiences, driving business growth and success.

Who should enrol in MBA with Professional Certificate in Elite Customer Service?

Ideal Audience for MBA with Professional Certificate in Elite Customer Service Are you a business leader looking to enhance your customer service skills and stay ahead in the UK job market?
Professionals with 2-5 years of experience in customer-facing roles In the UK, 75% of employees consider customer service to be a key factor in their job satisfaction, making this a highly relevant and in-demand skillset.
Aspiring managers and leaders With the rise of the gig economy and remote work, having elite customer service skills can make all the difference in securing promotions and advancing your career in the UK job market.
Individuals from various industries Whether you're in sales, marketing, or operations, having a strong understanding of elite customer service principles can help you deliver exceptional customer experiences and drive business growth.
Those seeking to upskill and reskill In the UK, 1 in 5 employees are looking to upskill or reskill in the next 12 months, making this MBA with Professional Certificate in Elite Customer Service a great opportunity to enhance your skills and stay competitive.