MBA with Professional Certificate in Effortless Customer Service

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International Students can apply

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MBA with Professional Certificate in Effortless Customer Service

Overview

Effortless Customer Service

is designed for professionals seeking to enhance their skills in delivering exceptional customer experiences. This MBA with Professional Certificate program focuses on teaching effective communication, conflict resolution, and relationship-building techniques to drive business success. Some of the key topics covered in the program include customer needs analysis, service quality management, and employee engagement strategies. By mastering these skills, learners can improve customer satisfaction, increase loyalty, and ultimately drive business growth. The program is ideal for business leaders and managers looking to upskill their teams and provide world-class customer service. With a flexible learning format, learners can balance their studies with their busy schedules. Explore the program further and discover how Effortless Customer Service can transform your business today.

Effortless Customer Service is the key to unlocking a successful career in business. This MBA with Professional Certificate program is designed to equip you with the skills and knowledge to deliver exceptional customer experiences, leading to increased customer loyalty and retention. By mastering the art of customer service, you'll gain a competitive edge in the job market and enjoy career prospects in various industries. The program's unique features include interactive modules, real-world case studies, and a focus on developing your emotional intelligence and communication skills. With this program, you'll be equipped to provide effortless customer service and drive business growth. (5)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Fundamentals •
Communication Skills for Customer Service •
Active Listening in Customer Service •
Conflict Resolution in Customer Service •
Empathy and Emotional Intelligence in Customer Service •
Time Management and Productivity in Customer Service •
Multicultural Customer Service •
Technology and Digital Customer Service •
Customer Service Metrics and Performance Measurement •
Advanced Customer Service Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Effortless Customer Service

The MBA with Professional Certificate in Effortless Customer Service is a comprehensive program designed to equip students with the skills and knowledge required to deliver exceptional customer experiences in today's fast-paced business environment.
This program focuses on teaching students the art of providing outstanding customer service, which is a highly valued skill in the industry, particularly in the service-based sectors such as retail, hospitality, and healthcare.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer behavior, communication skills, and conflict resolution techniques, enabling them to build strong relationships with customers and drive business growth.
The program is designed to be completed in a relatively short duration of 6-12 months, depending on the student's prior experience and academic background, making it an ideal option for working professionals looking to upskill or reskill in the field of customer service.
The MBA with Professional Certificate in Effortless Customer Service is highly relevant to the industry, as companies are increasingly recognizing the importance of delivering exceptional customer experiences in order to stay competitive and drive business success.
Upon completion of the program, students will be awarded a professional certificate, which can be added to their resume or LinkedIn profile, demonstrating their expertise in customer service and commitment to ongoing learning and development.
The program is designed to be flexible and accessible, with online and part-time study options available, making it easy for students to balance their studies with their work and personal commitments.
Overall, the MBA with Professional Certificate in Effortless Customer Service is an excellent option for anyone looking to develop their skills and knowledge in customer service, and drive business success in the service-based sectors.

Why this course?

Effortless Customer Service is a vital skill in today's market, with 71% of UK consumers more likely to switch to a competitor if their customer service is poor (Source: Customer Service Institute of America). An MBA with a Professional Certificate in Effortless Customer Service can provide learners with the knowledge and skills to deliver exceptional customer experiences, driving business growth and loyalty.
UK Customer Service Statistics
71% of UK consumers more likely to switch to a competitor if their customer service is poor (Source: Customer Service Institute of America)
62% of UK businesses believe that customer service is the key to customer loyalty (Source: Customer Service Institute of America)
45% of UK customers expect a response to their customer service query within 2 hours (Source: Customer Service Institute of America)

Who should enrol in MBA with Professional Certificate in Effortless Customer Service?

Effortless Customer Service Ideal for ambitious professionals seeking to enhance their customer-facing skills, this MBA with Professional Certificate in Effortless Customer Service is designed for individuals looking to elevate their careers in the UK's competitive business landscape.
Key Characteristics: This programme caters to ambitious professionals aged 25-45, with a focus on those in customer-facing roles, such as sales, marketing, and customer service. With over 70% of UK businesses relying on customer service to drive revenue, this course is particularly relevant for those in the retail, finance, and healthcare sectors.
Career Benefits: Upon completion, graduates can expect to see a significant increase in their earning potential, with the average salary for customer service professionals in the UK rising by 15% in the first year alone. With the ability to apply for senior roles and take on more responsibility, this course is an excellent investment for those looking to advance their careers.
Learning Style: This programme is designed to be flexible and accessible, with online learning modules and in-person workshops. With a focus on practical application and real-world examples, learners can expect to gain the skills and knowledge needed to deliver exceptional customer service and drive business success.