MBA with Professional Certificate in E-commerce Customer Relations

Thursday, 07 May 2026 03:24:02

International Students can apply

Apply Now     Viewbook

MBA with Professional Certificate in E-commerce Customer Relations

Overview

E-commerce Customer Relations


Develop the skills to build strong customer relationships in the digital age with our MBA with Professional Certificate in E-commerce Customer Relations.


Learn how to effectively manage customer expectations, resolve issues, and drive loyalty in a fast-paced e-commerce environment. This program is designed for professionals looking to enhance their customer service skills and stay ahead in the competitive e-commerce market.

Our program covers essential topics such as customer relationship management, social media marketing, and data analysis to help you make informed decisions and drive business growth.


By the end of this program, you'll be equipped with the knowledge and skills to:


Improve customer satisfaction and retention rates, increase sales and revenue, and gain a competitive edge in the e-commerce industry.

Take the first step towards a career in e-commerce customer relations and explore this program further to learn more about our curriculum, faculty, and career outcomes.

E-commerce Customer Relations is a comprehensive program that equips you with the skills to excel in the dynamic world of online customer service. This MBA with Professional Certificate in E-commerce Customer Relations offers a unique blend of business acumen and customer-centric expertise, preparing you for a successful career in e-commerce. With E-commerce Customer Relations at its core, this course focuses on developing your ability to build strong relationships with customers, manage their expectations, and drive loyalty. You'll gain hands-on experience in E-commerce Customer Relations tools and techniques, enhancing your employability and career prospects in the industry. (6)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Customer Relationship Management (CRM) in E-commerce
•
• Building Trust with E-commerce Customers
•
• Effective Communication Strategies in E-commerce
•
• Social Media Marketing for Customer Engagement
•
• E-commerce Customer Service Operations
•
• Personalization in E-commerce Customer Experience
•
• Customer Retention Strategies in E-commerce
•
• Data-Driven Decision Making in E-commerce Customer Relations
•
• E-commerce Customer Feedback and Review Management
•
• Advanced E-commerce Customer Relationship Analytics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in E-commerce Customer Relations

The MBA with Professional Certificate in E-commerce Customer Relations is a unique and specialized program designed to equip students with the skills and knowledge required to excel in the rapidly growing e-commerce industry.
This program focuses on teaching students how to build strong relationships with customers, manage customer expectations, and provide exceptional customer service in a digital environment.
Through a combination of theoretical and practical learning, students will gain a deep understanding of e-commerce customer relations, including topics such as customer segmentation, loyalty programs, and social media marketing.
The program is designed to be completed in a relatively short duration of 12-18 months, making it an ideal option for working professionals who want to upskill or reskill in the field of e-commerce customer relations.
The industry relevance of this program is high, as e-commerce continues to grow and evolve, and companies are looking for professionals who can provide exceptional customer service and build strong relationships with their customers.
Upon completion of the program, students will be awarded an MBA degree and a professional certificate in e-commerce customer relations, making them highly employable in the job market.
The program is designed to be flexible and can be completed online or on-campus, making it accessible to students from all over the world.
Overall, the MBA with Professional Certificate in E-commerce Customer Relations is a valuable and relevant program that can help students launch or advance their careers in the e-commerce industry.

Why this course?

The significance of an MBA with a Professional Certificate in E-commerce Customer Relations cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial to their success, with 60% stating that it is the key differentiator between them and their competitors.
Statistic Value
Number of UK businesses that believe customer experience is crucial to their success 75%
Percentage of UK businesses that believe customer experience is the key differentiator between them and their competitors 60%

Who should enrol in MBA with Professional Certificate in E-commerce Customer Relations?

Ideal Audience for MBA with Professional Certificate in E-commerce Customer Relations Are you a business professional looking to enhance your skills in e-commerce customer relations?
Demographics: Typically, our ideal audience consists of working professionals aged 25-45, with a minimum of 3-5 years of experience in sales, marketing, or customer service roles.
Industry Focus: Our ideal audience is drawn to industries such as retail, finance, and technology, where e-commerce customer relations is a critical aspect of business success.
Career Goals: Our ideal audience is motivated by career advancement opportunities, with a desire to transition into leadership roles or specialize in e-commerce customer relations.
Location: Our ideal audience is based in the UK, with a focus on London, Manchester, and other major cities, where e-commerce is a significant contributor to the economy.
Skills and Knowledge: Our ideal audience possesses strong communication and problem-solving skills, with a basic understanding of e-commerce principles and customer relationship management.