MBA with Professional Certificate in Designing Memorable Customer Experiences

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MBA with Professional Certificate in Designing Memorable Customer Experiences

Overview

Designing Memorable Customer Experiences

is an MBA with Professional Certificate that focuses on crafting exceptional customer experiences. This program is designed for business professionals who want to develop the skills to create memorable experiences for their customers.
Some of the key skills you'll learn include customer journey mapping, user experience (UX) design, and service design. You'll also explore the latest trends and technologies in customer experience design, such as AI, data analytics, and digital transformation.
By the end of this program, you'll be able to analyze customer needs, design intuitive experiences, and measure the impact of your designs.
Take the first step towards creating unforgettable customer experiences and explore this MBA with Professional Certificate in Designing Memorable Customer Experiences.

MBA with Professional Certificate in Designing Memorable Customer Experiences is an innovative program that equips you with the skills to create unparalleled customer experiences. By combining MBA with a professional certificate in designing memorable customer experiences, you'll gain a competitive edge in the industry. This course offers key benefits such as enhanced creativity, improved problem-solving skills, and a deeper understanding of customer behavior. You'll also develop a unique skillset that's in high demand, leading to exciting career prospects in various industries. With a focus on practical application, this course is designed to help you stand out in the job market. (9)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Journey Mapping: Understanding Customer Experience •
User Experience (UX) Design Principles: Creating Memorable Experiences •
Service Design Thinking: Human-Centered Approach to Customer Experience •
Emotional Intelligence in Customer Experience Design: Empathy and Understanding •
Designing for Accessibility: Inclusive Customer Experience •
Storytelling in Customer Experience: Effective Communication Strategies •
Data-Driven Design: Using Analytics to Inform Customer Experience •
Co-Creation and Collaboration: Working with Customers and Stakeholders •
Designing for Feedback and Continuous Improvement: Customer Experience Loop •
Cultural and Social Context in Customer Experience Design: Understanding Diversity and Inclusion

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Designing Memorable Customer Experiences

The MBA with Professional Certificate in Designing Memorable Customer Experiences is a unique and specialized program that focuses on equipping students with the skills and knowledge necessary to create exceptional customer experiences.
This program is designed to be completed in conjunction with an MBA degree, providing students with a comprehensive understanding of business principles and practices.
Through this program, students will learn how to design and implement customer experience strategies that drive business growth and customer loyalty.
The learning outcomes of this program include the ability to analyze customer needs and preferences, develop effective customer experience strategies, and measure the impact of these strategies on business outcomes.
The duration of this program is typically 12-18 months, depending on the institution and the student's prior experience and education.
The industry relevance of this program is high, as companies are increasingly recognizing the importance of creating memorable customer experiences in order to stay competitive.
By completing this program, students will gain the skills and knowledge necessary to design and deliver exceptional customer experiences that drive business growth and customer loyalty.
This program is particularly relevant for students who are interested in pursuing a career in customer experience management, product management, or business development.
The program's focus on designing memorable customer experiences makes it an attractive option for students who are looking to make a meaningful impact on their organization's bottom line.
Overall, the MBA with Professional Certificate in Designing Memorable Customer Experiences is a valuable and relevant program that can help students achieve their career goals and make a lasting impact on their organization.

Why this course?

Designing Memorable Customer Experiences is a crucial aspect of business success in today's market. According to a survey by the Centre for Retail Research, the UK retail industry is expected to reach £2.9 trillion by 2025, with customer experience playing a vital role in driving sales and loyalty. A professional certificate in designing memorable customer experiences can equip learners with the skills to create engaging and personalized experiences that drive customer retention and growth.
UK Retail Industry Growth Customer Experience Importance
£2.9 trillion by 2025 75% of customers are more likely to return to a business that offers a memorable experience
£1.4 trillion in sales lost due to poor customer experience 62% of customers are willing to pay more for a better customer experience

Who should enrol in MBA with Professional Certificate in Designing Memorable Customer Experiences?

Ideal Audience for MBA with Professional Certificate in Designing Memorable Customer Experiences Are you a business leader looking to enhance your skills in creating exceptional customer experiences? Do you want to stay ahead of the competition in the UK's rapidly evolving market landscape?
Key Characteristics: - Business professionals with 2+ years of experience in marketing, sales, or customer-facing roles
Industry Focus: - Financial services, retail, healthcare, and technology
Career Goals: - Develop expertise in customer experience design and strategy
UK-Specific Statistics: - 75% of UK consumers consider customer experience when making purchasing decisions (Source: Capgemini)