MBA with Professional Certificate in Customer-Centric Service Operations

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International Students can apply

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MBA with Professional Certificate in Customer-Centric Service Operations

Overview

Customer-Centric Service Operations


Transform your service delivery with a Customer-Centric Service Operations MBA. This program is designed for professionals seeking to enhance their skills in service management, customer experience, and operational efficiency.

Develop expertise in designing and delivering exceptional customer experiences, leading high-performing teams, and driving business growth through data-driven decision making.


Learn from industry experts and apply theoretical knowledge to real-world scenarios, gaining a competitive edge in the market.


Take the first step towards a career in customer-centric service operations and explore this MBA program further to discover how it can help you achieve your professional goals.

MBA with Professional Certificate in Customer-Centric Service Operations is a comprehensive program that equips you with the skills to deliver exceptional customer experiences. By focusing on customer-centric service operations, you'll learn to design and implement efficient service models that drive business growth. This customer-centric approach is in high demand, offering career prospects in various industries, including healthcare, finance, and technology. The program's unique features include a professional certificate that enhances your credibility, and a global network of like-minded professionals. With this MBA, you'll be well-equipped to lead and manage service operations that exceed customer expectations. (14)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer-Centric Service Operations Fundamentals •
Service Quality Management and Measurement •
Customer Experience Design and Strategy •
Service Operations and Process Management •
Supply Chain and Logistics in Service Operations •
Service Operations Analytics and Performance Metrics •
Change Management and Organizational Development •
Service Operations and Technology Integration •
Customer-Centric Service Operations in Digital Transformation •
Service Operations and Sustainability

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer-Centric Service Operations

The MBA with Professional Certificate in Customer-Centric Service Operations is a unique and specialized program designed to equip students with the skills and knowledge required to excel in the service industry.
This program is ideal for individuals who want to transition into a career in customer-centric service operations or enhance their existing skills in this area.
The learning outcomes of this program include developing a deep understanding of customer-centric service operations, learning how to design and implement effective service strategies, and gaining hands-on experience in service management.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The program is designed to be flexible and can be completed on a part-time or full-time basis, making it accessible to a wide range of students.
The industry relevance of this program is high, as customer-centric service operations are a critical component of many businesses, particularly in the retail, hospitality, and healthcare sectors.
The program is designed to provide students with the skills and knowledge required to succeed in these industries, including understanding customer needs, developing effective service strategies, and managing service operations.
The MBA with Professional Certificate in Customer-Centric Service Operations is a valuable asset for anyone looking to launch or advance a career in customer-centric service operations.
It is also an excellent way to enhance existing skills and knowledge in this area, making it an attractive option for professionals looking to transition into a new role or industry.
Overall, the MBA with Professional Certificate in Customer-Centric Service Operations is a comprehensive and practical program that provides students with the skills and knowledge required to succeed in the service industry.

Why this course?

Customer-Centric Service Operations is a vital aspect of modern business, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 85% of UK consumers expect companies to deliver exceptional customer experiences. This has led to a significant demand for professionals with expertise in customer-centric service operations.
Industry Number of Employees
Finance and Banking 45,000
Healthcare 35,000
Retail 55,000
Technology 30,000

Who should enrol in MBA with Professional Certificate in Customer-Centric Service Operations?

Ideal Audience for MBA with Professional Certificate in Customer-Centric Service Operations Professionals seeking to enhance their customer service skills and knowledge in a rapidly changing business landscape, particularly those in the UK.
Key Characteristics: Typically hold a bachelor's degree in a relevant field, with 2-5 years of experience in customer-facing roles, such as sales, marketing, or operations.
Industry Focus: The UK's customer service industry is a significant contributor to the country's GDP, with an estimated 1.3 million jobs available in customer-facing roles. Professionals with an MBA in Customer-Centric Service Operations can expect to work in industries such as finance, healthcare, and retail.
Career Goals: Upon completion of the program, graduates can expect to take on leadership roles in customer service, such as Service Director or Customer Experience Manager, with average salaries ranging from £60,000 to £100,000 per annum in the UK.