MBA with Professional Certificate in Customer-Centric Organisational Design

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International Students can apply

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MBA with Professional Certificate in Customer-Centric Organisational Design

Overview

Customer-Centric Organisational Design

is a unique MBA program that empowers professionals to create customer-centric organisations.

Transform your career with a deep understanding of customer needs and organisational design principles. This program is designed for ambitious professionals seeking to drive business growth and innovation.

Through a combination of theoretical foundations and practical applications, you'll learn to design and implement customer-centric organisational structures, processes, and systems.

Develop your skills in areas such as customer journey mapping, organisational design, and change management.

Take the first step towards a customer-centric career. Explore this MBA program further and discover how you can drive business success with a customer-centric approach.

Customer-Centric Organisational Design is a game-changing MBA with Professional Certificate that empowers you to revolutionize your organisation's approach to customer-centricity. By mastering the art of organisational design, you'll gain a deep understanding of how to create a customer-obsessed culture that drives business success. With this course, you'll unlock key benefits such as enhanced customer engagement, increased revenue, and improved competitiveness. Career prospects are vast, with opportunities in leadership roles, consulting, and strategy development. Unique features include a focus on design thinking, agile methodologies, and data-driven decision making. (3)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Customer-Centric Organisational Design Principles • Strategic Alignment and Organisational Change Management • Design Thinking and Human-Centred Approach • Organisational Structure and Culture Development • Customer Journey Mapping and Experience Design • Service Design and Operational Efficiency • Change Management and Communication Strategies • Organisational Agility and Flexibility Framework • Customer-Centric Leadership and Governance • Measuring and Evaluating Organisational Design Effectiveness

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer-Centric Organisational Design

The MBA with Professional Certificate in Customer-Centric Organisational Design is a unique and specialised programme that focuses on equipping students with the skills and knowledge required to design and implement customer-centric organisational designs. This programme is designed to provide students with a comprehensive understanding of the importance of customer-centricity in today's business landscape, and how it can be achieved through effective organisational design.
Through a combination of theoretical and practical learning, students will gain a deep understanding of the key concepts and tools required to design and implement customer-centric organisational designs, including customer journey mapping, service design, and organisational change management.
The programme is designed to be completed in a short duration of 12-18 months, making it an ideal option for working professionals who want to upskill and reskill in a short period of time.
The programme is highly relevant to the industry, as organisations are increasingly looking for professionals who can design and implement customer-centric organisational designs that drive business growth and customer satisfaction.
The programme is designed to be delivered in partnership with leading industry partners, ensuring that students gain practical experience and industry insights that are relevant to the current business landscape.
Upon completion of the programme, students will be awarded an MBA degree and a professional certificate in customer-centric organisational design, making them highly sought after by employers in the industry.

Why this course?

Customer-Centric Organisational Design is a vital aspect of modern business, particularly in the UK. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of organisations in the UK believe that customer experience is a key differentiator in the market (Source: CIPD, 2020). This highlights the significance of having a customer-centric approach in organisational design. In today's market, organisations need to be agile and responsive to changing customer needs. A study by the Centre for Retail Research found that 71% of UK consumers expect organisations to be customer-centric, with 63% willing to switch to a competitor if their needs are not met (Source: Centre for Retail Research, 2019). To address these needs, many organisations are adopting customer-centric organisational design approaches. A survey by the Institute of Customer Service found that 61% of UK organisations believe that customer-centric design is essential for delivering excellent customer service (Source: Institute of Customer Service, 2018).
Statistic Value
Organisations with customer-centric approach 75%
UK consumers expecting customer-centric approach 71%
Organisations adopting customer-centric design 61%

Who should enrol in MBA with Professional Certificate in Customer-Centric Organisational Design?

Ideal Audience for MBA with Professional Certificate in Customer-Centric Organisational Design Our target audience includes ambitious professionals seeking to enhance their leadership skills and drive business growth through customer-centric organisational design.
Key Characteristics: Our ideal learners are typically UK-based senior managers or directors in industries such as finance, retail, and healthcare, with 5-15 years of experience, holding an undergraduate degree and seeking to upskill in customer-centric design.
Career Aspirations: Our learners aspire to take on senior leadership roles, drive business transformation, and create customer-centric cultures within their organisations, with a focus on delivering improved customer satisfaction and loyalty.
Learning Outcomes: Upon completion of the programme, our learners will gain a deeper understanding of customer-centric organisational design, develop strategic leadership skills, and be equipped to drive business growth and innovation in their organisations.