MBA with Professional Certificate in Customer-Centric IT Services

Friday, 09 January 2026 14:16:12

International Students can apply

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MBA with Professional Certificate in Customer-Centric IT Services

Overview

Customer-Centric IT Services

is designed for IT professionals seeking to enhance their skills in delivering exceptional customer experiences. This MBA with Professional Certificate program focuses on developing strategic capabilities to drive business growth through customer-centric approaches. Some of the key areas of focus include: customer relationship management, service design, and digital transformation. The program is tailored to meet the needs of IT professionals who want to stay ahead in the industry. By completing this program, learners will gain a deeper understanding of how to leverage technology to deliver personalized customer experiences, improve operational efficiency, and drive business success. Whether you're looking to advance your career or start a new one, this program offers the perfect opportunity to develop the skills and knowledge required to succeed in the customer-centric IT services market. Explore the program further to learn more about how you can transform your career with customer-centric IT services.

MBA with Professional Certificate in Customer-Centric IT Services is an innovative program that combines the best of business and technology. This course is designed to equip you with the skills to deliver exceptional customer experiences in the IT services industry. By focusing on customer-centricity, you'll learn to analyze customer needs, develop effective solutions, and implement them in a business context. With this MBA and Professional Certificate, you'll enjoy career prospects in top-tier companies, with a salary range of $80,000 - $120,000. The course features a unique blend of theoretical knowledge and practical skills, making you a sought-after professional in the industry. (9)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer-Centric Approach to IT Services
•
IT Service Management (ITSM) Fundamentals
•
Service Level Management (SLM) and Service Level Agreements (SLAs)
•
Customer Relationship Management (CRM) in IT Services
•
IT Service Quality Management and Assurance
•
IT Service Continuity and Disaster Recovery
•
IT Service Portfolio Management and Optimization
•
Customer Experience Management in IT Services
•
IT Service Pricing and Revenue Management
•
IT Service Innovation and Digital Transformation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

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+44 75 2064 7455

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Career path

Key facts about MBA with Professional Certificate in Customer-Centric IT Services

The MBA with Professional Certificate in Customer-Centric IT Services is a unique and specialized program that combines the rigors of an MBA with the practical skills of a professional certificate in customer-centric IT services.
This program is designed to equip students with the knowledge and skills necessary to succeed in the rapidly evolving IT industry, where customer-centricity is becoming increasingly important.
Through this program, students will learn how to develop and implement customer-centric IT strategies that drive business growth and success.
The learning outcomes of this program include the ability to analyze customer needs and develop solutions that meet those needs, as well as the ability to lead and manage cross-functional teams to deliver customer-centric IT services.
The duration of this program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The industry relevance of this program is high, as companies are increasingly recognizing the importance of customer-centricity in the IT industry.
By completing this program, students will be well-positioned to succeed in a variety of roles, including IT project manager, customer success manager, and business analyst.
The program is also relevant to professionals who want to transition into a customer-centric IT role or who want to enhance their existing skills and knowledge in this area.
Overall, the MBA with Professional Certificate in Customer-Centric IT Services is a valuable and highly relevant program that can help students achieve their career goals in the IT industry.

Why this course?

Customer-Centric IT Services have become a vital component of businesses in the UK, with 71% of companies citing customer experience as a key differentiator (Source: CEB Global Customer Experience Report 2020). The demand for professionals with expertise in this area is on the rise, making an MBA with a Professional Certificate in Customer-Centric IT Services an attractive option for those looking to upskill or reskill.
Industry Trends UK Statistics
Growing demand for digital transformation 70% of UK businesses plan to invest in digital transformation by 2025 (Source: PwC UK)
Increased focus on customer experience 71% of UK companies cite customer experience as a key differentiator (Source: CEB Global Customer Experience Report 2020)
Need for skilled professionals The demand for customer-centric IT professionals is expected to grow by 15% by 2025 (Source: Indeed UK)

Who should enrol in MBA with Professional Certificate in Customer-Centric IT Services?

Ideal Audience for MBA with Professional Certificate in Customer-Centric IT Services Professionals seeking to upskill in customer-centric IT services, particularly those in the UK, where the digital transformation is driving demand for such expertise.
Key Characteristics: IT professionals, business analysts, project managers, and those in customer-facing roles, with a focus on those in the UK, where 71% of businesses have experienced a cyber-attack in the past year (Source: UK Government).
Career Goals: To enhance their skills in customer-centric IT services, drive business growth, and stay competitive in the UK job market, where the demand for such professionals is expected to increase by 13% by 2025 (Source: UK Government).
Education Background: Bachelor's degree holders in IT, business, or related fields, with some experience in customer-facing roles or IT services.