MBA with Professional Certificate in Customer-Centric Business Practices

Thursday, 19 February 2026 03:53:52

International Students can apply

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MBA with Professional Certificate in Customer-Centric Business Practices

Overview

Customer-Centric Business Practices


Transform your business with a Customer-Centric approach, the foundation of successful companies. This MBA with Professional Certificate in Customer-Centric Business Practices is designed for professionals seeking to enhance their skills in understanding customer needs and delivering exceptional service.

By studying this program, you will gain a deep understanding of customer behavior, market trends, and business strategies that drive customer satisfaction. You will learn how to analyze customer data, develop targeted marketing campaigns, and implement customer-centric processes that drive business growth.

Whether you're looking to advance your career or start your own business, this program will equip you with the knowledge and skills to succeed in today's competitive market. Unlock your business potential and take the first step towards a customer-centric future. Explore this program further to discover how you can transform your business and achieve success.

MBA with Professional Certificate in Customer-Centric Business Practices is an innovative program that equips you with the skills to drive business success through customer-centric strategies. By focusing on customer-centric business practices, this course helps you develop a deep understanding of customer needs and preferences. You'll gain expertise in areas like market research, customer relationship management, and data-driven decision making. With customer-centric business practices, you'll be well-positioned for a career in management, consulting, or entrepreneurship. The program's unique features include a combination of theoretical knowledge and practical tools, ensuring you're equipped to apply your skills in real-world settings. (8)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Customer-Centric Business Practices • Understanding Customer Needs and Preferences • Effective Communication Strategies for Customer Engagement • Building Strong Customer Relationships • Customer Retention and Loyalty Programs • Data-Driven Decision Making for Customer-Centric Business • The Role of Technology in Enhancing Customer Experience • Creating Customer-Centric Organizational Culture • Measuring Customer Satisfaction and Net Promoter Score • Strategic Partnerships for Customer-Centric Business Growth

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer-Centric Business Practices

The MBA with Professional Certificate in Customer-Centric Business Practices is a comprehensive program designed to equip students with the skills and knowledge required to succeed in today's customer-centric business landscape.
This program is ideal for professionals looking to enhance their skills in customer management, sales, and marketing, and to gain a deeper understanding of the customer-centric business practices that drive business success.
Through a combination of theoretical and practical learning, students will develop a range of skills, including customer relationship management, market research, and data analysis, as well as the ability to think strategically and make informed business decisions.
The program is designed to be completed in a short duration of 12-18 months, making it an ideal option for working professionals who want to upskill and reskill without taking a break from their careers.
The program is highly relevant to the business world, with a focus on the latest trends and best practices in customer-centric business practices, including digital marketing, customer experience, and data-driven decision making.
Upon completion of the program, students will receive a professional certificate in customer-centric business practices, which can be added to their resume and LinkedIn profile, enhancing their employability and career prospects.
The program is also designed to be flexible, with online and part-time options available, making it accessible to a wide range of students, including those who are already employed full-time.
Overall, the MBA with Professional Certificate in Customer-Centric Business Practices is a valuable investment for anyone looking to enhance their skills and knowledge in customer-centric business practices, and to succeed in today's fast-paced and competitive business environment.

Why this course?

Customer-Centric Business Practices are becoming increasingly important in today's market, with 71% of UK consumers stating that they are more likely to switch to a brand that offers excellent customer service (Source: Capgemini's 2020 Customer Experience Index). A Master's in Business Administration (MBA) with a Professional Certificate in Customer-Centric Business Practices can equip learners with the necessary skills to succeed in this field.
Industry Trends UK Statistics
Personalization 64% of UK consumers expect businesses to offer personalized experiences (Source: Econsultancy)
Social Media 71% of UK consumers use social media to research products and services (Source: Capgemini's 2020 Customer Experience Index)
Customer Feedback 85% of UK consumers are more likely to switch to a brand that responds to customer complaints (Source: American Express)

Who should enrol in MBA with Professional Certificate in Customer-Centric Business Practices?

Ideal Audience for MBA with Professional Certificate in Customer-Centric Business Practices Professionals seeking to enhance their business acumen and customer service skills in the UK, with a focus on those in the following industries:
Retail and consumer goods With the UK retail sector facing significant challenges, including Brexit and changing consumer habits, this programme is designed to equip learners with the skills to drive customer-centric business practices and stay ahead of the competition.
Marketing and sales professionals Those working in marketing and sales roles will benefit from the programme's focus on customer relationship management, market analysis, and data-driven decision making.
Business owners and entrepreneurs Small business owners and entrepreneurs will find the programme's emphasis on customer-centric business practices and market analysis invaluable in driving growth and success.
Career changers Those looking to transition into a new career in business or customer service will benefit from the programme's flexible and accessible format.